Luxury accommodations in Cardiff

Narrow, steep stairs. Two lifts - no one to help us. We took the wrong one. Kitchen shown as comprehensive in the photo; but no frying pan or spatula. Second garage door closed too quickly whilst we were still reading instructions.

When we first arrived in our room, we couldn't even open the sliding door to see the pool area (glimpses of it) and the flyscreen was ripped. I went downstairs to Reception and let them know about the damaged doors. The lady was polite and put us into another room. However, the glass door was again in need of repair. We couldn't be bothered going back to reception. The spa was out of action as it was getting repaired. We were looking forward to using that amenity. Lastly, we couldn't get to sleep on the Saturday night due to all of the noise by a group of young adults screaming and carrying on. As we had to leave by 4am the next day for a long travel home, we really were struggling to find anything good with our stay. We had stayed there a few times before but this is the last time we are going back.

Would have been nice to have a set of sheets and blanket for the sofa bed, otherwise it was an enjoyable stay