Pet friendly accommodation in Castle Hill

The stay was great. The hotel’s location was unbeatable. Comfortable and clean. We had a bad experience with a bartender, Julius—he was rude, unpleasant, and impertinent on the night of Monday, April 27.

Beautiful decoration. Comfortable beds and rooms. Great service

I would caution about the room allocation. We booked a superior room, as did our friends. Our friends were allocated a high room with a nice view - what I expected when booking judging by the pictures of the room type and from a previous visit. We paid the same price as our friends. We arrived later - at 01.30am after a 12 hour delayed flight. We were allocated a ground floor room without a decent view and with a tiny shower room. We were told at the time of check in that another room might be available for an additional cost but we'd have to sort that out in the morning. We spoke to front desk staff in the morning who were firm that we would have to pay more for a higher room with a view - what our friends had got for the same price we paid. I spoke to the Customer Services Manager who was firm that we had to pay more. She offered us instead a complimentary breakfast - not what we really wanted as we had planned to eat out with our friends. She offered the complimentary breakfast to our friends too, but that really wasn't what we wanted. Our dissatisfaction could so easily been dealt with by waiving any additional charge for the room type we expected and that our friends had.