2/10 Terrible
jennifer
Travelled with family, Travelled with partner
24 Jan 2024
Disliked: Amenities, property conditions & facilities
This hotel is overrated for 4.5. It should be rated below 3 stars. Plenty of hotels in this town have a castle view. We stayed at the Honeymoon suite and paid the highest price for a room in the entire town without offering breakfast. Upon confirming the registration, we got emails from the hotel asking when we would arrive. They told us they hired a part-time front desk person. They have early checked-out time 10 am. The hotel was located in a dirty alley. There was no elevator for the luggage to be moved up. Parking was even worse. The hotel has the furthest parking spot than all other hotels in the town. We parked and had to walk 15 minutes to go back to the hotel. We passed the entrance to the town, and some other hotels like Ruze and OLD INN have parking spots right there which was much closer. The window facing the castle is very tiny. The furniture does not have good quality. They do have a portable AC in the room. But that AC smells bad probably due to it being opened to another alley. Also, there was a tiny window right above the bed. The lights shined on your face and woke you up in the early morning. Overall please avoid this hotel. The town is absolutely beautiful and there are better hotels at a better price.
