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Sheraton Charlotte Hotel

4.0 star property
Pet-friendly hotel connected to the convention centre in Charlotte with 2 restaurants

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
View from room
Point of interest
Daily buffet breakfast (USD 25 per person)
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
The current price is NZ$242
includes taxes & fees
6 July - 7 July

Explore the area

Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Charlotte Convention Center
    ‪10 min walk‬
  • Spectrum Center
    ‪12 min walk‬
  • Bank of America Stadium
    ‪20 min walk‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪12 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking, City View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, Non Smoking, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Corner

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Corner

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Corner

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Corner

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(16 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, City View

8.2 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(100 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(113 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom

LCD TV

Club Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner | Living area

Junior Suite, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Charlotte

Sheraton Charlotte Hotel puts you in the heart of Charlotte, connected to the convention centre and within a 20-minute stroll of Charlotte Convention Center and Spectrum Center. Highlights at this hotel include 2 restaurants, a 24-hour gym and a bar/lounge. .The restaurant, Social Bar & Kitchen, serves American cuisine and is open for breakfast and lunch. City Lights Rooftop is the hotel's own rooftop bar, serving drinks along with dinner. Enjoy the gym and seasonal outdoor swimming pool. 66737 square feet (6200 square metres) of event facilities include 29 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 6:00 AM and 11:30 AM. There's also the convenience of valet parking. .With a stay at this 4-property class Uptown Charlotte hotel, you'll be 1.6 km (1 mi) from Bank of America Stadium and 3.7 km (2.3 mi) from Fillmore Charlotte.

What's nearby

  • NASCAR Hall of Fame - 10 min walk - 0.9 km
  • Charlotte Convention Center - 10 min walk - 0.9 km
  • Spectrum Center - 12 min walk - 1.0 km
  • Bank of America Stadium - 20 min walk - 1.7 km
  • Fillmore Charlotte - 4 min drive - 3.6 km

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas International Airport (CLT) - 11 min drive

Restaurants

  • ‪Metropolitan - ‬10 min walk
  • ‪Burger King - ‬14 min walk
  • ‪Midnight Diner - ‬13 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Circle K - ‬13 min walk

About this property

Sheraton Charlotte Hotel

Pet-friendly hotel connected to the convention centre in Charlotte with 2 restaurants
Sheraton Charlotte Hotel offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 29 meeting rooms. Event space at this hotel measures 66737 square feet (6200 square metres) and includes a conference centre. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available.

This 4-star Charlotte hotel is smoke free.

  • 305 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 66737 sq ft of conference space
  • 6200 sq. m of conference space
  • Terrace on the roof
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French, Spanish

Similar properties

View from property

Le Meridien Charlotte

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 1,005 reviews
The price is NZ$369
includes taxes & fees
14 July - 15 July
Le Meridien Charlotte

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (66,737 square foot of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 12 November 2024 to 1 July 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 25 for children
  • Self-parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open on 29 May and close on 06 September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Frequently asked questions

What is the cancellation policy at Sheraton Charlotte Hotel?

Sheraton Charlotte Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Charlotte Hotel?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Sheraton Charlotte Hotel on 6 Jul 2025 start from NZ$241.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Charlotte Hotel?

Yep, Sheraton Charlotte Hotel has a self car park with in/out privileges for USD 25 per night.

Does Sheraton Charlotte Hotel have a pool?

Sheraton Charlotte Hotel has a seasonal outdoor pool. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from May 29 to September 06).

Does Sheraton Charlotte Hotel serve breakfast?

Yep, our guests can't get enough of the buffet breakfast here! Available daily between 6:00 AM and 11:30 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Sheraton Charlotte Hotel?

No, Sheraton Charlotte Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Charlotte Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Charlotte Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Sheraton Charlotte Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 909 out of 1531 reviews
Rating 8 - Good. 265 out of 1531 reviews
Rating 6 - Okay. 164 out of 1531 reviews
Rating 4 - Poor. 105 out of 1531 reviews
Rating 2 - Terrible. 88 out of 1531 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel!! The only place I stay when I go to Charlotte
Stayed 1 night in Mar 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The overall stay at the hotel was good but the house keeping did the bare minimum. They didn’t make the beds and there was hair from the previous guest swept in the corner. And there were young adults playing And acting as if they were housekeepers at around 11pm on the first night we were there
Stayed 2 nights in Mar 2025

10/10 Excellent

Kristen

Liked: Amenities
Easy
Stayed 1 night in Mar 2025

10/10 Excellent

Billy Tillman

Stayed 1 night in Mar 2025

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Uhg

Downgraded us because we booked through hotels.com. Promised us free breakfast to make up for it, and then charged us for breakfast. It was just a huge headache for only staying two nights. There were also two huge conventions on both nights we stayed, to the point it was difficult walking through the lobby just to catch the elevator. Would either just avoid the Sheraton or book directly through them because they don’t care about their guests at all.
Stayed 2 nights in Mar 2025

10/10 Excellent

Timeshi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Made us feel welcomed and comfortable in every way.
Stayed 1 night in Mar 2025

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room 301 was extremely noisy you could hear everyone flushing the toilet or taking a shower. Very loud. Room is also very dark. Need more lights. Other than that it was very nice
Stayed 3 nights in Mar 2025

6/10 Okay

Rekha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Team***

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2025

6/10 Okay

Jorge

Travelled with partner
Problem with my card to open the room door. They couldn’t fix it till next day. After claiming from door. I didn’t expect it for Sheraton
Stayed 3 nights in Mar 2025

10/10 Excellent

Lindsey

Stayed 2 nights in Mar 2025

8/10 Good

Katherine

Liked: Staff & service, room comfort

Wouldn’t stay again.

The room was not the best kept: there was a random white mini fridge just sitting under the desk as if there was no other place they could find to put it (or no other color to better match the decor). No closet in the room or place to hang clothing. The back of the bathroom door was falling apart, I assume the wood was warped from water damage. There was a loud noise about every 20 minutes all night in the room.
Stayed 1 night in Mar 2025

10/10 Excellent

Lukas

Stayed 2 nights in Mar 2025

8/10 Good

Ronnie, Atlanta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jerrod

Stayed 2 nights in Dec 2024

6/10 Okay

Anthony

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

les

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
They were doing work in the room above us. I understand that some stuff just needs to happen but it went on after 6 in the evening and started again at 7 am the next morning. I complained to the front desk twice and they said they would take care of it. It indeed stopped...for about 5 minutes. Saws, hammering and random banging. Just ridiculous. The worst experience I've had staying at a hotel in my life. They also fail to mention that you have to pay for parking in THEIR PARKING DECK! Just unacceptable. The front desk staff, both on the phone and in person were absolutely no help whatsoever. The person at check out just said to talk to Expedia about maybe getting a refund. No accountability. Both of my neighbors were complaining this morning to me and my wife. I WILL NEVER STAY THERE AGAIN. can't say it strongly enough, worst hotel experience ever.
Stayed 1 night in Mar 2025

4/10 Poor

Tori

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was easy & fast. We paid for parking but the room key never worked to get in/out of the parking lot. There was constantly a hitting noise on my ceiling from someone above me; all times of the day/night. My friend stayed in the room next door complained to the front desk of the same probably but the noise persisted. The room had a sewage smell upon entering as well. The location was close to most of my destinations downtown so that was a pro.
Stayed 1 night in Mar 2025

10/10 Excellent

Catrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025