Cheltenham hotels & accommodation with spa

There wasn’t a remote control for the aircon/heater and the room was very cold. I rang reception, they told me to use the remote control that I had told them I had already searched for, and wasn’t there. Eventually they came to the room with a generic remote and spent 15mins trying to make the heater work…at midnight.

My husband and I love staying at the Atlantis. Close to station for food and shopping. All workers are very friendly every time we have stayed. 🙌

I don’t recommend this hotel . First when we came staff at reception area are not helpful and like they are not happy to serve any guest. No one even welcome you.staff are rude even managers except of 2 employees try to help us. We request for make up room and on the 2nd day we even left at 7am and no one clean the room, rubbish bins not emptied and toilet paper no refill.We stay there for 5 nights and only the last day they did vacuum as I went back again to reception and ask to vacuum the floors. No towels at pool area, we have to go down to reception again to ask for towels. I would say it was really terrible experience. We stayed last year at Pullman/Mercure but I would say staying there is far better. With the price is the same from the time I book. I just want to try new hotel.