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DoubleTree by Hilton Hotel and Spa Chester

4.0 star property
Hotel with a full-service spa, near Chester Zoo

Photo gallery for DoubleTree by Hilton Hotel and Spa Chester

Indoor pool
Daily English breakfast (GBP 19.95 per person)
Exterior
Sports facility
Couples treatment room(s), Turkish bath/hammam, body treatments

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
The current price is NZ$174
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Warrington Road, Hoole Village, Chester, England, CH2 3PD
  • Place, Chester Zoo
    ‪4 min drive‬
  • Place, Chester Cathedral
    ‪5 min drive‬
  • Place, Chester Racecourse
    ‪6 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪31 min drive‬

Room options

View all photos for Deluxe Family Room with Sofa Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Family Room with Sofa Bed

  • Sleeps 4

View all photos for King Room

Minibar, in-room safe, desk, blackout curtains

King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Family)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed (Family)

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
2 bathrooms
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, blackout curtains

Family Room, 1 King Bed (Deluxe)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room With Shower

Shower, eco-friendly toiletries, hair dryer, towels

Twin Room With Shower

  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.8 out of 10
Excellent
(57 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Private bathroom
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Eco-friendly toiletries
Private bathroom
  • 3 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King Room

Minibar, in-room safe, desk, blackout curtains

Superior King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Accessible King Room

Minibar, in-room safe, desk, blackout curtains

Accessible King Room

  • Sleeps 2

View all photos for Family Junior Suite with King Size Bed

Minibar, in-room safe, desk, blackout curtains

Family Junior Suite with King Size Bed

  • Sleeps 4

Presidential Suite

  • Sleeps 4

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 3 sq m
  • Sleeps 2
  • 2 Twin Beds

Superior King Room With Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Junior King Suite with Sofa Bed

Minibar, in-room safe, desk, blackout curtains

Junior King Suite with Sofa Bed

  • Sleeps 4

View all photos for Twin Room With Bath

Shower, eco-friendly toiletries, hair dryer, towels

Twin Room With Bath

  • Sleeps 2

View all photos for Deluxe King Room

Shower, eco-friendly toiletries, hair dryer, towels

Deluxe King Room

  • Sleeps 2

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Breakfast, lunch and dinner served

Hotel Indigo Chester by IHG

Chester
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.7 out of 5, Exceptional, 1,014 reviews
The price is NZ$198
includes taxes & fees
9 Nov - 10 Nov
Hotel Indigo Chester by IHG

About the area

Chester

At DoubleTree by Hilton Hotel and Spa Chester you'll be 3.4 km (2.1 mi) from Chester Cathedral and 3.7 km (2.3 mi) from Chester Zoo. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .A relaxing visit to The Club and Spa Chester can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, Garden Room and Terrace, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and Turkish bath/hammam. 2777 square feet (258 square metres) of event facilities include 7 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas and laundry facilities. English breakfast is available daily between 6:30 AM and 10 AM. .With a stay at this 4-property class Chester hotel, you'll be 3.9 km (2.4 mi) from Grosvenor Museum and 4.1 km (2.5 mi) from Chester Racecourse.

What's nearby

  • Chester Zoo - 4 min drive - 3.4 km
  • University of Chester - 4 min drive - 3.3 km
  • Chester City Walls - 5 min drive - 3.6 km
  • Chester Cathedral - 5 min drive - 3.6 km
  • Chester Racecourse - 6 min drive - 4.3 km

Getting around

  • Chester Station - 4 min drive
  • Liverpool (LPL-John Lennon) - 26 min drive

Restaurants

  • ‪Costa Coffee - ‬4 min drive
  • ‪The Oaklands - ‬18 min walk
  • ‪Toby Carvery Hoole Village - ‬10 min walk
  • ‪The Piper - ‬7 min walk
  • ‪Garden Room & Terrace - ‬5 min walk

About this property

DoubleTree by Hilton Hotel and Spa Chester

Hotel with a full-service spa, near Chester Zoo
DoubleTree by Hilton Hotel and Spa Chester offers its guests a full-service spa and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 2777 square feet (258 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Hotel and Spa Chester. Self parking is free.

This 4-star Chester hotel is smoke free.

  • 219 guestrooms or units
  • 3 levels
  • 2777 sq ft of conference space
  • 258 sq. m of conference space
  • Built in 1975
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel and Spa Chester offers 219 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The Club and Spa Chester has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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16 Nov - 17 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Garden Room and Terrace

Things to do

  • Full-service spa
  • Health club

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,777 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Lift (87 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 3 floors
  • Banquet hall
  • Built in 1975
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 19.95 per person
  • Spa fee: GBP 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property accepts credit cards, debit cards and cash
This property uses wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve sofa beds. This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, debit cards and cash. This property uses wind and solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel and Spa Chester?

DoubleTree by Hilton Hotel and Spa Chester offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel and Spa Chester?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel and Spa Chester on 9 Nov 2025 start from NZ$173.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel and Spa Chester?

Yep, DoubleTree by Hilton Hotel and Spa Chester has a free self car park.

Is there a spa on site at DoubleTree by Hilton Hotel and Spa Chester?

Yep, The Club and Spa Chester is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does DoubleTree by Hilton Hotel and Spa Chester serve breakfast?

Yep, English brekkie is on offer daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel and Spa Chester?

No, DoubleTree by Hilton Hotel and Spa Chester does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel and Spa Chester?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Hotel and Spa Chester?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Hotel and Spa Chester?

No, only service animals are allowed.

Reviews

DoubleTree by Hilton Hotel and Spa Chester Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 571 out of 1010 reviews
Rating 8 - Good. 239 out of 1010 reviews
Rating 6 - Okay. 105 out of 1010 reviews
Rating 4 - Poor. 58 out of 1010 reviews
Rating 2 - Terrible. 37 out of 1010 reviews

Reviews

6/10 Okay

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Terrible service

Book through a 1/3 party, on check out I was refused a reciept. Informed to speak with reservations. Tried multiple times to contact reservations, with no sucess. Since this was a business trip, my company accounts have reused to inburse the costs without a invoice.I am a hiton honours member, but will not be staying in any hiton hotel again.
Stayed 3 nights in Jul 2025

6/10 Okay

David

Stayed 5 nights in Jul 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited
Stayed 1 night in Jul 2025

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel

Hotel was nice. Hotel is modern and looks like it has recently been refurbished. Our room wasn't cleaned even though we left for the day at 11.
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment Frank greeted us we had a fabulous stay. All the people we encountered (especially the front desk ladies and Frank) took extra interest in my daughter to make our stay something special for her on her big girl weekend away. Thank you.
Stayed 1 night in Jul 2025

4/10 Poor

Gary

Liked: Cleanliness
Stayed 2 nights in Jul 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

David Andrew, San Anselmo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here regularly when visiting family in the area. As it is so convenient for the motorway network. There is always available parking and large pleasant grounds. The room is clean and amenities good. There is a gym I didn't use and a restaurant I have eaten at before the food choice was good. It is close to Hoole with its attractive shops, coffee house and a Michelin starred restaurant. We will stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice spa facilities , staff were amazing ,very central to motorway to travel chester and surrounding areas , very nice place to stay
Stayed 2 nights in Jul 2025

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel let down in two areas

The standard of the hotel is excellent. They have a great courtyard in the walled garden. They are let down in two areas. 1 the guest WiFi is the worst I have come across in any hotel. We were on floor two and we kept being thrown out of the WiFi every two or three minutes. 2 We had your chicken pate in the restaurant. It said on the menu something like with warm sourdough bread. It came with 3 slices of french stick that had two griddle marks on them and they were so cold that they had been pre-prerared and just come out of a refrigerator. All the other food looked like it had been heated up from pre-prepared chilled food. The pizzas looked as though they had been cooked from frozen. Get these two things right and They have a great hotel there.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect location for us to stay to be able to visit Cheshire Oaks, Chester Zoo and Chester, just 10mins drive from each. I avoided hotels in Chester due to lack of easy parking options but this one was great. Really nice rooms, clean and modern with lots of amenities. Breakfast was good, plenty of hot and continental choices. We loved the warm cookie at check in too - a nice touch! Staff were all very nice and friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suite, good food and fantastic staff!
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Stayed 1 night in Jun 2025

4/10 Poor

Steve

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Room was freezing. Very uncomfortable.
Stayed 1 night in Jun 2025

4/10 Poor

Debbie

Stayed 3 nights in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had lovely stay. The staff at checkin were friendly amd helpful. Our room was tidy and the little extras like a small fridge, iron etc came in useful. We bought some time in the spa area which was very nice. The aroma room and open air spa pool were especially nice. The swimming pool is quite narrow so if you are intending to swim laps you might struggle when busy as it can only take two swimmers comfortably. The breakfast and evening meal were served promply and we had great service. The pepperoni pizza and the porridge were particularly enjoyed. In the hot weather the a/c theoughout the whole hotel and in the room were appreciated! We would definitely stay again
Stayed 1 night in Jun 2025

8/10 Good

Keith

Liked: Room comfort
Disliked: Cleanliness

Could do better

We had a multiple night stay here, and we thought the house keeping was not to the standard we would of expected, the house keeping should have been the same level at a one night stay, but this was not the situation. The breakfast was good, but there was no variation of this and the same every day, which gets a bit monotonous after a few days. We were in a ground floor room and would have liked to open the window/door but this was not possible.
Stayed 6 nights in Jun 2025

6/10 Okay

Stuart

Liked: Staff & service, property conditions & facilities

Not worth what i paid

Room 69, really poor air conditioning, £20 to use the pool is disgusting considering what i paid for the room, hotels.com could make it clearer there is a charge.
Stayed 1 night in Jun 2025

10/10 Excellent

moon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay as usual. Staff are very well trained and deliver excellent service. There was an issue with our aircon and they weren’t sure how long it would take to fix so they moved us to an equivalent room with no trouble or hesitation at all. The hotel and grounds are immaculate, the cleaning and gardening staff must work very hard. We’re only down the road in Liverpool, but try and pop over to doubletree Chester a couple of times a year for special occasions.
Stayed 1 night in Jun 2025

6/10 Okay

Karen

Stayed 1 night in Jun 2025

10/10 Excellent

Gavin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a relaxed feel about it.
Stayed 2 nights in May 2025

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025