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Casa Chetumal Hotel

Property class: 2.5

Photo gallery for Casa Chetumal Hotel

A spacious interior with a high ceiling, a chandelier, wooden walls, and a variety of seating arrangements.
A hotel entrance with a modern design, featuring a staircase, a balcony, and a sign indicating the hotel name and open status.
A wooden wall with a sign that reads "Ciudad tiene su historia... Bienvenido a nuestra..."
A balcony with a glass railing overlooking a street with cars and buildings.
A spacious indoor area with wicker furniture, a glass table, and hanging plants.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
The current price is NZ$99
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
Av. Álvaro Obregón 193, Colonia Plutarco Elías Calles, Chetumal, QROO, 77000
  • Place, Explanada de la Bandera
    ‪5 min walk‬
  • Place, Malecón de Chetumal
    ‪6 min walk‬
  • Place, Fisherman's Fountain
    ‪6 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪7 min drive‬

Room options

View all photos for Basic Triple Room

A hotel room with two beds, a TV, a dining table with chairs, and a painting on the wall.

Basic Triple Room

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

A hotel room with a wooden bed, a wooden nightstand, a blue chair, a small table, and a window with curtains.

Standard Room

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

A hotel room with two beds, a framed picture on the wall, a wardrobe, and a tiled floor.

Standard Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

A bedroom with a bed, a wooden wardrobe, a small table with a vase of flowers, a chair, a desk, and a television mounted on the wall.

Junior Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony

A hotel room with two beds, a wooden wardrobe, a television mounted on the wall, and a mirror reflecting the room.

Double Room, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room

  • Sleeps 4

Room

  • Sleeps 4

Room

  • Sleeps 6

About the area

Chetumal

Casa Chetumal Hotel puts you in the heart of Chetumal, within just a 10-minute stroll of Explanada de la Bandera and Fisherman's Fountain. Highlights at this hotel include free in-room WiFi. .This hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. There's also the convenience of free self parking. .In proximity to this Chetumal hotel you'll find Lake Bacalar.

What's nearby

  • Explanada de la Bandera - 5 min walk - 0.5 km
  • Malecón de Chetumal - 6 min walk - 0.6 km
  • Fisherman's Fountain - 6 min walk - 0.6 km
  • Museum of Maya Culture - 11 min walk - 1.0 km
  • Palacio Municipal De Othon P. Blanco - 13 min walk - 1.1 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 9 min drive

Restaurants

  • ‪Café del Puerto - ‬1 min walk
  • ‪Hotel Villanueva - ‬4 min walk
  • ‪El Patio Del 30 - ‬2 min walk
  • ‪Sky Bar Fiesta Inn - ‬4 min walk
  • ‪Ventolera - ‬5 min walk

About this property

Casa Chetumal Hotel

Casa Chetumal Hotel offers its guests a terrace. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.
  • 31 guestrooms or units
  • Front desk (24 hours)
  • Terrace
Casa Chetumal Hotel offers 31 air-conditioned accommodations, with free toiletries. Televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (84 centimetre high)
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (107 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Chetumal Hotel

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 004-007-005026/2025

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Casa Chetumal Hotel Hotel
Casa Chetumal Hotel Chetumal
Casa Chetumal Hotel Hotel Chetumal

Frequently asked questions

Is parking available at Casa Chetumal Hotel?

Yep, Casa Chetumal Hotel has a free self car park. Onsite parking is limited.

How much does it cost to stay at Casa Chetumal Hotel?

As of 6 Oct 2026, prices found for a 1-night stay for 2 adults at Casa Chetumal Hotel on 26 Oct 2026 start from NZ$99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Casa Chetumal Hotel?

The closest beach to Casa Chetumal Hotel is Dos Mulas (2.4 km).

Is there a free airport shuttle available at Casa Chetumal Hotel?

No, Casa Chetumal Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Casa Chetumal Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Chetumal Hotel?

No, pets and service animals are not allowed.

Casa Chetumal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 58 reviews
Rating 8 - Good. 9 out of 58 reviews
Rating 6 - Okay. 10 out of 58 reviews
Rating 4 - Poor. 3 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place The Museum of Mayan Culture is a place worth seeing
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great hotel for the price.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When traveling to Chetumal my family and I always stay at Casa Chetumal. It is clean, offers parking and is in close proximity of almost EVERYTHING!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the layout of the common area. Good internet. Attentive staff and housekeeping. WEll located near good restaurants, the museum and waterfront
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Room was as listed
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Clean efficient
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Property conditions & facilities

Meh!

The pictures and what you get are not the same thing. It serves it propuse, in my opinion a little high price for what you get. Maybe it was my luck and I got the last to improve unit.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Find somewhere else

Horrible air conditioners, only ran at full blast. Towel with spots on it. Bedsheets very rough. Room looked crappy With some broken fixtures.
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
NECESITA MANTENIMIENTO EN TODOS LOS ASPECTOS
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness
Guy at check in not so friendly. Room was nice only complaint is no ventilation in bathroom. It was 90 out and room got cold but with bathroom door shut it was a sauna.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, todo bien
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
great location. good service
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy grande cama muy comoda y habitacion muy limpia y centrico muchos lugares alrededor para comer y para compras solo un detalle el Internet no era bueno falla mucho …
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel céntrico a unas calles del malecón y de lugares de interés, habitación limpia, personal amable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es recomendable, buena ubicación, las isntalaciones limpias y elegante decoración.
Desde el balcon tome el amanecer de Chetumal
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Buen servicio
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sencillo pero funcional , bien ubicado y limpio.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo hotel
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Limpio

Bueno
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien ubicado

Excelente hotel 🏨, cable con muchos Canales, servicio de cafetería y estacionamiento, se encuentra en el centro de Chetumal y a dos calles del malecón.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
Las camas son de muy mala calidad y tienen muchas goteras
Stayed 1 night in Jul 2025