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City Express by Marriott Chetumal

3.0 star property
Hotel connected to a shopping centre in Chetumal with free breakfast

Photo gallery for City Express by Marriott Chetumal

Lobby lounge
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Property amenity
Lobby lounge
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is NZ$107
includes taxes & fees
29 June - 30 June

Explore the area

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Museum of Maya Culture
    ‪4 min drive‬
  • Palacio Municipal De Othon P. Blanco
    ‪4 min drive‬
  • Chetumal Ferry Terminal
    ‪5 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪19 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Chetumal

At City Express by Marriott Chetumal, you'll be connected to a shopping centre and 24.5 km (15.3 mi) from Lake Bacalar. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and pool loungers. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. There's also the convenience of a free area shuttle. .In proximity to this 3-property class Chetumal hotel you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Payo Obispo Zoo - 3 min drive - 2.1 km
  • Museum of Maya Culture - 4 min drive - 3.5 km
  • Palacio Municipal De Othon P. Blanco - 4 min drive - 3.9 km
  • Chetumal Ferry Terminal - 5 min drive - 3.9 km
  • Palacio de Gobierno - 5 min drive - 3.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪Vips - ‬5 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Plaza las Americas - ‬5 min walk
  • ‪Le petit - ‬7 min walk
  • ‪Comida Asiatica - ‬7 min walk

About this property

City Express by Marriott Chetumal

Hotel connected to a shopping centre in Chetumal with free breakfast
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. A free area shuttle within 10 km is available. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 6 levels
  • Built in 2013
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Spanish

Similar properties

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Fiesta Inn Chetumal Hotel

  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,003 reviews
The price is NZ$145
includes taxes & fees
22 June - 23 June
Fiesta Inn Chetumal Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 10 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

What is the cancellation policy at City Express by Marriott Chetumal?

City Express by Marriott Chetumal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at City Express by Marriott Chetumal?

As of 21 Jun 2025, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on 29 Jun 2025 start from NZ$105.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at City Express by Marriott Chetumal?

Yep, City Express by Marriott Chetumal has a free self car park.

Are there any beaches close to City Express by Marriott Chetumal?

The closest beach to City Express by Marriott Chetumal is Dos Mulas (4.5 km).

Does City Express by Marriott Chetumal have a pool?

City Express by Marriott Chetumal has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

Does City Express by Marriott Chetumal serve breakfast?

Yep, free full breakfast is served on weekdays between 6 AM and 10:30 AM and weekends from 7 AM to 11 AM.

Is there a free airport shuttle available at City Express by Marriott Chetumal?

No, City Express by Marriott Chetumal does not offer an airport shuttle service.

What time are check-in & check-out at City Express by Marriott Chetumal?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at City Express by Marriott Chetumal?

No, only service animals are allowed.

City Express by Marriott Chetumal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 342 out of 907 reviews
Rating 8 - Good. 328 out of 907 reviews
Rating 6 - Okay. 144 out of 907 reviews
Rating 4 - Poor. 47 out of 907 reviews
Rating 2 - Terrible. 46 out of 907 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Kenroy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
MY PASSPORT WAS STOLEN BY HOUSEKEEPER!!! BEWARE OF PERSONAL BELONGINGS!!! I had a very bad experience during my first stay here. I slept here for one night and the following day headed to Mérida Mexico. Around 7:30am I went to Starbucks which is a few minutes walk from the property. Upon return at 8:15 I found to my surprise a housekeeper in the room claiming she was changing towels. Not sure why she would be there so early, moreover we were checking out that day so we wouldn’t have needed our room to be serviced. My passport was on the table under the TV, my sister and I stayed in a double room and we both knew it was there. The housekeeper rushed inside the bathroom when we walked in but we didn’t think anything of it and then she took towels and left abruptly. I went to see my mom in another room while my sister packed our bags. After my sister brought out the bags, as I normally do, I went back into our room listed all sheets, pillows and checked to make sure nothing was left behind. We left the property and about 2.5hrs into the drive to Mérida a checkpoint stopped us and that’s when I realized my passport was not in my bag and my sister said she does remember it being on the table but didn’t catch that it was missing while packing. We then concluded that it SURELY WAS STOLEN. I called the property and threatened to get the police. They had me hold for 20 to 30 mins and said the manager was investigating. LATER SAID manager found it on the table!! LIESSS THEY STOLE IT!!
Stayed 1 night in Mar 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro, MIAMI

Stayed 1 night in Feb 2025

10/10 Excellent

Cornelius

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the mall shopping is very convenient
Stayed 2 nights in Feb 2025

10/10 Excellent

Tifany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there, Was really nice, Will definitely go back again
Stayed 1 night in Feb 2025

2/10 Terrible

Mark

Liked: Cleanliness, staff & service
I paid for the room on Orbitz and when they asked for the credit card I assumed it was for incidentals. But the charge was for the room again. They issued a refund but I have yet to see it.
Stayed 1 night in Feb 2025

10/10 Excellent

Louis

Stayed 1 night in Feb 2025

2/10 Terrible

Hsun

Stayed 1 night in Jan 2025

4/10 Poor

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room is very small, and the bathroom has a sewer smell. The desk clerk speaks no English. Other than that my stay was okay.
Stayed 2 nights in Jan 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet stay
Stayed 1 night in Jan 2025

10/10 Excellent

ETHLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great package (location, price, breakfast, Pool, gym, walking distance, great location etc)
Stayed 1 night in Jan 2025

10/10 Excellent

Billy

Travelled with partner, Travelled with group
Liked: Cleanliness
Was a good stay, except some stains on the blankets and sheets.
Stayed 1 night in Jan 2025

6/10 Okay

Ray

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Good enough for 1 night stay. I would not say the rooms are dirty but the smell all throughout the Hotel was not pleasant. Everything in the room worked fine and was clean. Hotel is close to a small road . Lots of tradfic all through the night. Rooms not very sound proof and you can hear different noises all through the night. Pool was dirty so the children were dissapointed that we didn't let them swim. Looked like it didn't get proper maintenance. Back side of Hotel yard for parking had a huge pile of garbage bags on the ground beside the bin. Breakfast is not 5 star if you compare with VIPS or some other place , but for a complimentary breakfast it is better than most . Lots to choose from and nice quality food for a complimentary breakfast. Due to the smell and noise, and bad pool I am not planning to come back.
Stayed 1 night in Dec 2024

8/10 Good

Veronica, Belmopan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay. The only issues were that the television services were quite poor and limited and the light on the A/C unit made it difficult to sleep with the A/C on.
Stayed 2 nights in Dec 2024

8/10 Good

Maroly, Benque Viejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a second receptionist, especially when there are multiple persons waiting to check in
Stayed 1 night in Dec 2024

10/10 Excellent

Rajiv, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms. Appreciate the breakfast
Stayed 1 night in Dec 2024

8/10 Good

Veronica, Belmopan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location close to the mall.
Stayed 1 night in Nov 2024

4/10 Poor

Dixie

Travelled with family and small children
Checkin was a slow process and not customer friendly. Our room was non smoking but definitely had been smoked in as it was such a strong smell as soon as you opened the door. Our AC stopped working in the middle of the night. Definitely won’t be staying here again. Not Marriot worthy at all.
Stayed 1 night in Dec 2024

8/10 Good

Baldomero

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice place. Staff could be more welcoming.
Stayed 2 nights in Nov 2024

10/10 Excellent

BERNHARD

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not very pricey, breakfast included, nice swimming pool
Stayed 2 nights in Nov 2024

10/10 Excellent

MARIO, Belize city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kendra

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay.

Clean. Comfortable beds. Breakfast was ok. Plenty of space in the rooms.
Stayed 1 night in Nov 2024