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City Express by Marriott Chetumal

Property class: 3

Photo gallery for City Express by Marriott Chetumal

A spacious lobby with a reception desk, a grey sofa, a wooden coffee table, and pendant lighting.
A modern coffee station with a Caffeno coffee machine, a variety of beverages, and a selection of snacks.
A hotel with a modern design, featuring a prominent vertical tower and multiple balconies.
A hotel room with two beds, a desk, a chair, a TV, and a wall-mounted shelf.
A modern hotel room with a kitchenette, a sofa, a bed with a red accent, a dining table, and a chair.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$134
includes taxes & fees
13 Nov - 14 Nov

Explore the area

View map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Planetarium Yook'ol Kaab
    ‪4 min drive‬
  • Place, Payo Obispo Zoo
    ‪4 min drive‬
  • Place, Lake Bacalar
    ‪21 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair.

Room, 2 Double Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A modern hotel room with a kitchenette, a sofa, a bed with a red accent, a dining table, and a chair.

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a telephone, and a window with a view of the outside.

Room, 1 Queen Bed

8.4 out of 10
Very good
(31 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

About the area

Chetumal

At City Express by Marriott Chetumal, you'll be connected to a shopping centre and 2.2 km (1.4 mi) from Payo Obispo Zoo. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and pool loungers. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. There's also the convenience of an area shuttle. .Attractions in proximity to this 3-property class Chetumal hotel include Laguna Bacalar Ecological Park and Lake Bacalar.

What's nearby

  • Planetarium Yook'ol Kaab - 4 min drive - 2.1 km
  • Payo Obispo Zoo - 4 min drive - 2.1 km
  • Lake Bacalar - 21 min drive - 22.0 km
  • Cenote Cocalitos - 32 min drive - 38.7 km
  • Laguna Bacalar Ecological Park - 37 min drive - 43.0 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Vips - ‬5 min walk
  • ‪Barbacoa de Borrego Carballo - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Sergio's Pizzas - ‬7 min walk

About this property

City Express by Marriott Chetumal

City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 6 levels
  • Built in 2013
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Similar properties

A rooftop pool with lounge chairs and a small building with a wooden door.
Fiesta Inn Chetumal Hotel
Centro Histórico
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 1,021 reviews
The price is NZ$163
includes taxes & fees
14 Nov - 15 Nov
Fiesta Inn Chetumal Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle up to 10 kilometres
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

What is the cancellation policy at City Express by Marriott Chetumal?

City Express by Marriott Chetumal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at City Express by Marriott Chetumal?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on 13 Nov 2026 start from NZ$134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at City Express by Marriott Chetumal?

Yep, City Express by Marriott Chetumal has a free self car park.

Are there any beaches close to City Express by Marriott Chetumal?

The closest beach to City Express by Marriott Chetumal is Dos Mulas (4.5 km).

Does City Express by Marriott Chetumal have a pool?

City Express by Marriott Chetumal has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

Does City Express by Marriott Chetumal serve breakfast?

Yep, free full breakfast is served on weekdays between 6 AM and 10:30 AM and weekends from 7 AM to 11 AM.

Is there a free airport shuttle available at City Express by Marriott Chetumal?

No, City Express by Marriott Chetumal does not offer an airport shuttle service.

What time are check-in & check-out at City Express by Marriott Chetumal?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at City Express by Marriott Chetumal?

No, only service animals are allowed.

City Express by Marriott Chetumal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1005 reviews
Rating 8 - Good. 273 out of 1005 reviews
Rating 6 - Okay. 120 out of 1005 reviews
Rating 4 - Poor. 41 out of 1005 reviews
Rating 2 - Terrible. 40 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air-condition was working well, breakfast was good, location was good
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location close to the mall and the ADO bus terminal. Breakfast could generally be better, but the fruit was always tasty.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient service, clean room, central location.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and the housekeeping left my room spotless, amazing staff and quiet rooms!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Clean room and great bed
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
An overall great place to stay
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good clean room friendly staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property for the every day traveller. Pleasanr staff and decent accommodations. Definitely don't mind staying again in the future.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast. Staff very helpful. Great location and safe.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. breakfast was okay. good options. A good parking area.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! The room was very clean and comfortable, the staff was friendly and welcoming. Breakfast was delicious and everything exceeded our expectations. The property was well maintained and we really enjoyed our stay. Highly recommend and would definitely come back again!
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Convenient location. Rooms were clean, staff was friendly and helpful, and rate included breakfast.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The rooms were great!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good always clean and friendly staff. Very neat to Liverpool. Nice places to shop in about 2 mins walk.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Clean room, comfortable beds
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and basic , good location for shopping
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm happy with my experience. Everything good and the staff very helpful
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's been the most wonderful hotel experience. I give 10/10...
Stayed 1 night in Jul 2026