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Hotel Lagoon

3.0 star property
Hotel in Santa Elena with 24-hour front desk and outdoor pool

Photo gallery for Hotel Lagoon

Property grounds
Lobby
Property grounds
Family Quadruple Room, Lagoon View
Property grounds

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Laundry
  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965
  • Museum of Maya Culture
    ‪13 min drive‬
  • Chetumal Ferry Terminal
    ‪14 min drive‬
  • Laguna Milagros
    ‪16 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪14 min drive‬

Room options

View all photos for Family Quadruple Room, Garden View

Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Garden View

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

About the area

Santa Elena

At Hotel Lagoon, you'll be 10.9 km (6.7 mi) from Palacio Municipal De Othon P. Blanco and 11.6 km (7.2 mi) from Chetumal Ferry Terminal. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Additionally, you'll find a free manager's reception, coffee/tea in a common area and laundry facilities. There's also the convenience of free parking nearby. .In proximity to this 3-property class Santa Elena hotel you'll find Lake Bacalar.

What's nearby

  • Museum of Maya Culture - 13 min drive - 12.3 km
  • Palacio Municipal De Othon P. Blanco - 13 min drive - 10.9 km
  • Chetumal Ferry Terminal - 14 min drive - 11.7 km
  • Palacio de Gobierno - 14 min drive - 11.7 km
  • Laguna Milagros - 16 min drive - 12.1 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪Go To Fly - ‬11 min drive
  • ‪Antojitos Tortas y Tacos Lulu - ‬9 min drive
  • ‪La Eufemia - ‬11 min drive
  • ‪Maya Luum - ‬9 min drive

About this property

Hotel Lagoon

Hotel in Santa Elena with 24-hour front desk and outdoor pool
There's a restaurant on site. A free manager's reception is offered daily. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Lagoon. Self parking is free.

Smoking is allowed in designated areas at this 3-star Santa Elena hotel.

  • 12 guestrooms or units
  • Manager's reception (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Dining venue
Hotel Lagoon offers 12 air-conditioned accommodations, with complimentary bottles of water. Each accommodation is individually furnished and decorated. Satellite televisions are provided.

Bathrooms include a shower. This Santa Elena hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 5 metres
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Maiz

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 200 per pet, per night, plus a deposit of MXN 200 per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 66 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 200 per night
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena

Frequently asked questions

Is parking available at Hotel Lagoon?

Yep, Hotel Lagoon has a free self car park.

Are there any beaches close to Hotel Lagoon?

The closest beach to Hotel Lagoon is Dos Mulas (11.9 km).

Does Hotel Lagoon have a pool?

Hotel Lagoon has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 10:00 PM.

Is there a free airport shuttle available at Hotel Lagoon?

No, Hotel Lagoon does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Lagoon?

Yep, you can grab a meal at Hotel Lagoon's onsite restaurant.

What time are check-in & check-out at Hotel Lagoon?

Check-in begins at 2:00 PM. Check-out time is noon.

Hotel Lagoon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 38 reviews
Rating 8 - Good. 10 out of 38 reviews
Rating 6 - Okay. 4 out of 38 reviews
Rating 4 - Poor. 4 out of 38 reviews
Rating 2 - Terrible. 4 out of 38 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Nicole

Stayed 1 night in Mar 2025

2/10 Terrible

jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked for one night and the included full breakfast. Unfortunately not only were they “understaffed” and had to wait for someone to bring snacks (which they had specifically SAID that it would be a ”home-cooked” breakfast, but when we asked for milk for coffee (the only thing that actually had), the cup had ants and dust on it. The pictures on the website are lies. The property is mostly abandoned, NOT safe to book! My family arrived late as we had been going to activities the whole day and it was late when we arrived and unfortunately could not cancel the booking as they “couldn’t do a refund” The only good thing was clean towels.

2/10 Terrible

jose

Travelled with family
Fake pictures, the whole property is in terrible conditions, the only good thing was clean towels and sheets.No breakfast at all! Because the cooker was sick. Worse staying ever! I would not recommend it! 10 more minutes drive and you will have much better option in Chetumal.
Stayed 1 night in Mar 2025

10/10 Excellent

paul, buffalo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short.
Stayed 1 night in Feb 2025

8/10 Good

James S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good stopover near the Belize border

A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!
Stayed 2 nights in Dec 2024

10/10 Excellent

Ted

Business traveller
Kind staff
Stayed 1 night in May 2024

4/10 Poor

Gerardo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.
Stayed 4 nights in Mar 2024

2/10 Terrible

Zhen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice place..

Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
Stayed 5 nights in Mar 2023

10/10 Excellent

Felipa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean
Stayed 1 night in Jan 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a large room with 2 beds and They gave a room toward the lagoon. Number 10 is the last room in the row and had a nice porch that faced the lagoon. We enjoyed sitting on the porch and looking the the lagoon.
Stayed 1 night in Oct 2021

2/10 Terrible

Miguel, Cdmx

Disliked: Cleanliness
Pesimo
Stayed 4 nights in Apr 2025

4/10 Poor

Margarita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

EMIGDIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

6/10 Okay

Faty

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Para pasar la noche si vas a la zona libre. La piscina parece tener agua de la laguna.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Room comfort
Stayed 1 night in Nov 2024

8/10 Good

Jhoana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.
Stayed 1 night in Aug 2024

10/10 Excellent

daniel sanchez

Super sencilla la llegada.
Stayed 1 night in Aug 2024

4/10 Poor

HUMBERTO

Stayed 2 nights in Jul 2024

4/10 Poor

Ana

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Brynleif

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024