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Hotel Laguna Bacalar

3.0 star property

Photo gallery for Hotel Laguna Bacalar

Lake
Property video
A stone sign with the text "The Shells Las Palmas Le Xikinoob" in red and blue letters.
Balcony
Outdoor pool

Reviews

6.2 out of 10

Popular amenities

  • Parking included
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is NZ$218
includes taxes & fees
5 July - 6 July

Explore the area

View map
Avenida Costera #479 Bacalar, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪18 min walk‬
  • Place, Cenote Azul
    ‪1 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪5 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪30 min drive‬

Room options

View all photos for Double Room, Lagoon View (with Fan)

A hotel room with two single beds, a wooden headboard, a small desk, and a mirror.

Double Room, Lagoon View (with Fan)

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Lagoon View with Air Conditioning

A room with a view of a turquoise sea and a balcony with white metal chairs and a table.

Double Room Lagoon View with Air Conditioning

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Lagoon View (With Fan)

A hotel room with two single beds, a wooden headboard, a small desk, and a mirror.

Triple Room, Multiple Beds, Lagoon View (With Fan)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Triple Room, Multiple Beds, Lagoon View (With A/A)

A balcony with a table and chairs, a bed, and a view of the sea.

Triple Room, Multiple Beds, Lagoon View (With A/A)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Double Room with Air Conditioning, No Special View

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room with Fan

Quadruple Room with Fan

Quadruple Room with Fan

  • Lagoon view
  • 23 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 2 Single Beds

View all photos for Family Bungalow, Lagoon View

Family Bungalow, Lagoon View

Family Bungalow, Lagoon View

  • Lagoon view
  • 33 sq m
  • 2 bedrooms
  • Sleeps 9
  • 4 Double Beds and 1 Single Bed

About the area

Bacalar

At Hotel Laguna Bacalar you'll be within just a 15-minute stroll of popular places like Lake Bacalar and Cenote Cocalitos. Highlights at this hotel include an outdoor swimming pool, free self-parking and a rooftop terrace. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a children's swimming pool, a terrace and a garden. There's also the convenience of car rentals on site. .Near this 3-property class Bacalar hotel, you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Lake Bacalar - 18 min walk - 1.5 km
  • Cenote Azul - 1 min drive - 1.5 km
  • Cenote Cocalitos - 2 min drive - 1.1 km
  • Fort of San Felipe - 4 min drive - 2.9 km
  • Laguna Bacalar Ecological Park - 5 min drive - 3.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪Albahaca - ‬3 min drive
  • ‪Navieros Bacalar - ‬4 min drive
  • ‪gelato artesanal - ‬4 min drive
  • ‪La Bendición Dios - ‬3 min drive
  • ‪Blu Beach Club - ‬4 min drive

About this property

Hotel Laguna Bacalar

Hotel Laguna Bacalar offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Hotel Laguna Bacalar also features a rooftop terrace, a garden, and concierge services. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Bacalar hotel.

  • 1 building
  • 25 guestrooms or units
  • 2 levels
  • Terrace on the roof
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Television in lobby
  • Smoking in designated areas
Hotel Laguna Bacalar offers 25 accommodations. Bathrooms include a shower and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.4 out of 5, Excellent, 74 reviews
The price is NZ$125
includes taxes & fees
28 June - 29 June
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • In a regional park
  • Rooftop terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.06 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Laguna Bacalar
Laguna Bacalar
Hotel Laguna Bacalar Hotel
Hotel Laguna Bacalar Bacalar
Hotel Laguna Bacalar Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Hotel Laguna Bacalar?

Hotel Laguna Bacalar offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Laguna Bacalar?

As of 27 Jun 2026, prices found for a 1-night stay for 2 adults at Hotel Laguna Bacalar on 5 Jul 2026 start from NZ$218, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Laguna Bacalar?

Yep, Hotel Laguna Bacalar has a free self car park.

Does Hotel Laguna Bacalar have a pool?

Hotel Laguna Bacalar has an outdoor pool and a kids' pool. The pool is open 9:00 AM to 9:00 PM.

Does Hotel Laguna Bacalar serve breakfast?

Yep, brekkie is on offer daily.

Is there a free airport shuttle available at Hotel Laguna Bacalar?

No, Hotel Laguna Bacalar does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Laguna Bacalar?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Laguna Bacalar?

No, pets are not allowed.

Hotel Laguna Bacalar Reviews

Reviews

6.2
Rating 10 - Excellent. 107 out of 528 reviews
Rating 8 - Good. 108 out of 528 reviews
Rating 6 - Okay. 129 out of 528 reviews
Rating 4 - Poor. 97 out of 528 reviews
Rating 2 - Terrible. 87 out of 528 reviews

6.6/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay
Stayed 1 night in Mar 2024
Verified

8/10 Good

David

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was very clean. Loved the view we had of the lake. Great location, but hotel was run down and restraunt was not open a great deal. Had to order puzza for dinner as nothing close by to eat
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before it’s a beautiful place to stay. Could use a upgrade inside the room but overall it was a nice, quiet, and beautiful place to stay at.
Stayed 2 nights in Jan 2025
Verified

2/10 Terrible

Mary

Disliked: Amenities, property conditions & facilities
The Hotels condition has not been maintained and the restaurant and bar were closed. The pool was also in poor condition.😞
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place . Epic views , jump into cenote Esmeralda right off the dock . Take a boat tour from the friendly staff that operates via the same dock . Sunrise and moonrise over the lake was incredible and worth setting alarms for . A/C worked well and maids cleaned the room sparkly clean . Building is old so there are parts where tiles are loose but that comes with the territory being oldest hotel on the lake. Overall it was an incredible stay and a hard place to leave. I hope to return but we will have to get the private cabin that doesn’t have a drop off the porch as we will be returning with a toddler next trip .
Stayed 3 nights in Mar 2026
Verified

2/10 Terrible

Carole

Liked: Cleanliness
Disliked: Amenities
The hotel has a marvelous view from its prime location. However, it is in desparate need of repairs and maintenance. It is not as represented online. Steps were broken Room door is flimsy. This location should be removed from Expedia listing. It is an abandoned property as an online search will verify.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service
This property is located in one of the best areas in Laguna Bacalar Exelente views and access to the water 🌊
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The views from our balcony made our stay. Yes the hotel could use some upgrades but we had a multi-bed apt for a fair price, perfect for our family, and we were happy.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Liliana

Liked: Cleanliness, staff & service
There is a cenote in the lake directly in front of the hotel. The people and service were amazing. The facilities need updating.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Valente

Liked: Cleanliness, staff & service, property conditions & facilities
Closed to lake
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone I encountered was very friendly and willing to assist us. We had breakfast one morning. It was delicious. Those chilaquiles continue to be as good as 2 years ago when we visited for the first time. Thank you all.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Rebeca

Liked: Staff & service, amenities
I like the location. My rooms view was beautiful. The only complain was the air condition was bad ans not to clean
Stayed 1 night in Jul 2023
Verified

4/10 Poor

Oscar Gomar

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Three towels for four people, no air conditioning, no TV, no minibar, no hairdryer, no bedside tables, only one electrical outlet. The beds were comfortable and clean, the cleaning staff was attentive and very friendly, and the exterior was pleasant. The restaurant staff was inattentive and the service was very poor. No menu items were available, the coffee tasted like it was from the previous day, and the chilaquiles were tasteless and fried in very rancid oil
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Luz

Liked: Cleanliness, amenities, property conditions & facilities
I like the view , pool, bar, food average. Staff need more friendly and informative . Internet slow .
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Lisa

Liked: Staff & service
It is dated , rooms need work
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Maria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ok, so if you want a place to sleep, this place is ok. The location is really good, but the hotel itself is run down. The mattresses are lumpy. We were told it was "rustic", but having what looked like fire ants crawling around made me a little uncomfortable. They do have tours of the lake that leaves from the property which was nice.and the views are amazing.
Stayed 3 nights in Nov 2024
Verified

4/10 Poor

Telmi

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was good with good view, but smells like sewer I had to open windows to not smell that all day, I’m supposed to stay for a week I just handled two days, very expensive everything around it, not much to see, customer service was ok
Stayed 4 nights in Oct 2024
Verified

4/10 Poor

Mehmet

Disliked: Amenities, property conditions & facilities
Hotel is located on a beautiful spot overlooking Lake Bacalar. It is perfect for swimming and enjoying the view from the room. It looks like the hotel was built long time ago and never upgraded or renovated. Bathroom especially was in really bad condition. We checked in for two nights but checked out after staying one night.
Stayed 2 nights in Feb 2023
Verified

2/10 Terrible

GUADALUPE

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very old. The room did not have hot water the food at the restaurant was very expensive.
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Estefania

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Let me start by saying the view of the lagoon was beautiful from the bungalow. However the place had a lot of ants and lizards. We also found some small insects in the bed while we were sleeping and fortunately they were not bedbugs. I don’t think we will stay again.
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Elisha

Disliked: Cleanliness, staff & service, property conditions & facilities
The room dirty i didnt stay there again wont a refund
Stayed 1 night in Apr 2025
Verified

8/10 Good

Jassel

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Laura

Sin
Stayed 2 nights in Dec 2024
Verified

2/10 Terrible

Cristian

Disliked: Cleanliness, property conditions & facilities
I didn’t like it I didn’t know is just one fan in the hotel room and no ac and the hotel looks like is in the ruins
Stayed 1 night in May 2024