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Hotel Laguna Bacalar

3.0 star property

Photo gallery for Hotel Laguna Bacalar

Lake
Property video
Marina
Family Bungalow, Lagoon View
Balcony

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is NZ$176
includes taxes & fees
26 May - 27 May

Explore the area

View map
Avenida Costera #479 Bacalar, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪18 min walk‬
  • Place, Cenote Azul
    ‪1 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪5 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪30 min drive‬

Room options

View all photos for Double Room, Lagoon View (with Fan)

Iron/ironing board, bed sheets

Double Room, Lagoon View (with Fan)

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Lagoon View with Air Conditioning

Balcony

Double Room Lagoon View with Air Conditioning

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Lagoon View (With Fan)

Iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With Fan)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Triple Room, Multiple Beds, Lagoon View (With A/A)

Triple Room, Multiple Beds, Lagoon View (With A/A)

Triple Room, Multiple Beds, Lagoon View (With A/A)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Double Room with Air Conditioning, No Special View

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room with Fan

Quadruple Room with Fan

Quadruple Room with Fan

  • Lagoon view
  • 23 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 2 Single Beds

View all photos for Family Bungalow, Lagoon View

Family Bungalow, Lagoon View

Family Bungalow, Lagoon View

  • Lagoon view
  • 33 sq m
  • 2 bedrooms
  • Sleeps 9
  • 4 Double Beds and 1 Single Bed

About the area

Bacalar

Hotel Laguna Bacalar places you steps from Cenote Esmeralda and within a 15-minute stroll of Lake Bacalar. Highlights at this hotel include an outdoor swimming pool, free self-parking and a rooftop terrace. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a children's swimming pool, a terrace and a garden. There's also the convenience of car rentals on site. .Near this 3-property class Bacalar hotel, you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Lake Bacalar - 18 min walk - 1.5 km
  • Cenote Azul - 1 min drive - 1.5 km
  • Cenote Cocalitos - 2 min drive - 1.1 km
  • Fort of San Felipe - 4 min drive - 2.9 km
  • Laguna Bacalar Ecological Park - 5 min drive - 3.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪Albahaca - ‬3 min drive
  • ‪Mr. Taco - ‬4 min drive
  • ‪Navieros Bacalar - ‬4 min drive
  • ‪gelato artesanal - ‬4 min drive
  • ‪La Bendición Dios - ‬3 min drive

About this property

Hotel Laguna Bacalar

Hotel Laguna Bacalar offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Hotel Laguna Bacalar also features a rooftop terrace, a garden, and concierge services. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Bacalar hotel.

  • 1 building
  • 25 guestrooms or units
  • 2 levels
  • Terrace on the roof
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Television in lobby
  • Smoking in designated areas
Hotel Laguna Bacalar offers 25 accommodations. Bathrooms include a shower and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Similar properties

Exterior
Casa Aakal Lagoon Front
Bacalar
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
4.3 out of 5, Excellent, 322 reviews
The price is NZ$247
includes taxes & fees
17 May - 18 May
Casa Aakal Lagoon Front

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • In a regional park
  • Rooftop terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.02 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Laguna Bacalar

Laguna Bacalar

Hotel Laguna Bacalar Hotel

Hotel Laguna Bacalar Bacalar

Hotel Laguna Bacalar Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Hotel Laguna Bacalar?

Hotel Laguna Bacalar offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Laguna Bacalar?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Hotel Laguna Bacalar on 26 May 2026 start from NZ$176, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Laguna Bacalar?

Yep, Hotel Laguna Bacalar has a free self car park.

Does Hotel Laguna Bacalar have a pool?

Hotel Laguna Bacalar has an outdoor pool and a kids' pool. The pool is open 9:00 AM to 9:00 PM.

Does Hotel Laguna Bacalar serve breakfast?

Yep, brekkie is on offer daily.

Is there a free airport shuttle available at Hotel Laguna Bacalar?

No, Hotel Laguna Bacalar does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Laguna Bacalar?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Laguna Bacalar?

No, pets are not allowed.

Hotel Laguna Bacalar Reviews

Reviews

6.2
Rating 10 - Excellent. 107 out of 527 reviews
Rating 8 - Good. 108 out of 527 reviews
Rating 6 - Okay. 128 out of 527 reviews
Rating 4 - Poor. 97 out of 527 reviews
Rating 2 - Terrible. 87 out of 527 reviews

6.6/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Gerardo

Stayed 1 night in Jan 2026

4/10 Poor

Oscar Gomar

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Three towels for four people, no air conditioning, no TV, no minibar, no hairdryer, no bedside tables, only one electrical outlet. The beds were comfortable and clean, the cleaning staff was attentive and very friendly, and the exterior was pleasant. The restaurant staff was inattentive and the service was very poor. No menu items were available, the coffee tasted like it was from the previous day, and the chilaquiles were tasteless and fried in very rancid oil
Stayed 7 nights in Nov 2025

10/10 Excellent

Susan

Stayed 2 nights in Nov 2025

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone I encountered was very friendly and willing to assist us. We had breakfast one morning. It was delicious. Those chilaquiles continue to be as good as 2 years ago when we visited for the first time. Thank you all.
Stayed 2 nights in Sep 2025

10/10 Excellent

HERBERT, Guatemala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien ubicado y tiene fácil acceso a la laguna.
Stayed 2 nights in Aug 2025

8/10 Good

Liliana

Liked: Cleanliness, staff & service
There is a cenote in the lake directly in front of the hotel. The people and service were amazing. The facilities need updating.
Stayed 3 nights in Feb 2025

4/10 Poor

Darlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Elisha

Disliked: Cleanliness, staff & service, property conditions & facilities
The room dirty i didnt stay there again wont a refund
Stayed 1 night in Apr 2025

10/10 Excellent

Valente

Liked: Cleanliness, staff & service, property conditions & facilities
Closed to lake
Stayed 3 nights in Mar 2025

8/10 Good

Luz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the view , pool, bar, food average. Staff need more friendly and informative . Internet slow .
Stayed 2 nights in Mar 2025

6/10 Okay

Richard

Travelled with group
Stayed 1 night in Feb 2025

10/10 Excellent

Jaime Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The views from our balcony made our stay. Yes the hotel could use some upgrades but we had a multi-bed apt for a fair price, perfect for our family, and we were happy.
Stayed 3 nights in Jan 2025

2/10 Terrible

herman

Stayed 1 night in Jan 2025

10/10 Excellent

Noelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before it’s a beautiful place to stay. Could use a upgrade inside the room but overall it was a nice, quiet, and beautiful place to stay at.
Stayed 2 nights in Jan 2025

2/10 Terrible

Daniel

Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

GUADALUPE

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very old. The room did not have hot water the food at the restaurant was very expensive.
Stayed 2 nights in Dec 2024

8/10 Good

Mariela

Stayed 2 nights in Dec 2024

6/10 Okay

Maria

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ok, so if you want a place to sleep, this place is ok. The location is really good, but the hotel itself is run down. The mattresses are lumpy. We were told it was "rustic", but having what looked like fire ants crawling around made me a little uncomfortable. They do have tours of the lake that leaves from the property which was nice.and the views are amazing.
Stayed 3 nights in Nov 2024

4/10 Poor

Telmi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was good with good view, but smells like sewer I had to open windows to not smell that all day, I’m supposed to stay for a week I just handled two days, very expensive everything around it, not much to see, customer service was ok
Stayed 4 nights in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Oct 2024

4/10 Poor

Estefania

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Let me start by saying the view of the lagoon was beautiful from the bungalow. However the place had a lot of ants and lizards. We also found some small insects in the bed while we were sleeping and fortunately they were not bedbugs. I don’t think we will stay again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sergio

Stayed 2 nights in Jul 2024

6/10 Okay

Peter

Travelled with group
Liked: Cleanliness

Main draw is the view and location

Best thing about the place is the view and location. On a beautiful spot on the lagoon and has a nice pool and access to lagoon swimming. The rooms are bare bones but clean and have a big balcony. There aren’t many outlets and strangely one is on the wall close to the ceiling. The staff at the front desk were nice and friendly. The restaurant didn’t seem to have regular hours and was a bit overpriced for what it was (don’t get the green sandwich). If you want to stay on the lake but not have to spend a lot this is an option. Alternatively you can stay in a cheap decent place in town and then get a mostly consumable day pass at one of the beach clubs or nice hotels on the lagoon.
Stayed 3 nights in Jun 2024