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Hotel Principe

3.0 star property
Hotel in Chetumal with 24-hour front desk and outdoor pool

Photo gallery for Hotel Principe

Relax by the pool surrounded by lush greenery and comfortable seating.
Enjoy a tranquil retreat with a view of palm trees from the large window, featuring a comfortable chair, dresser, and stylish wardrobe.
Two single beds with colorful quilted bedspreads, a framed painting, and a small table with a telephone and flowers.
Stunning building with a clean facade, multiple windows, and a central staircase, set amidst a beautifully landscaped outdoor space.
Relax in this stylish living room with two sofas, a coffee table, and a large abstract painting.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
The current price is NZ$91
includes taxes & fees
10 July - 11 July

Explore the area

Map
Prolongacion Heroes #326, Chetumal, QROO, 77010
  • Museum of Maya Culture
    ‪11 min walk‬
  • Chetumal Ferry Terminal
    ‪3 min drive‬
  • Palacio de Gobierno
    ‪3 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Double Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Double Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

1 bedroom, in-room safe, iron/ironing board, free WiFi

Executive Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Separate bedroom
Private bathroom
Free bottled water
Cable channels
Iron/ironing board
In-room safe
  • Sleeps 4
  • 2 Double Beds

About the area

Chetumal

Hotel Principe puts you in the heart of Chetumal, within a 20-minute stroll of Museum of Maya Culture and Museo de la Ciudad. Highlights at this hotel include a restaurant, an outdoor swimming pool and a poolside bar. .The restaurant, Arlequin, serves Regional cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas and a children's swimming pool. Each morning cooked-to-order breakfast is served between 7 AM and noon. .In proximity to this 3-property class Chetumal hotel you'll find Lake Bacalar.

What's nearby

  • Museum of Maya Culture - 11 min walk - 1.0 km
  • Palacio Municipal De Othon P. Blanco - 3 min drive - 2.5 km
  • Explanada de la Bandera - 3 min drive - 2.5 km
  • Chetumal Ferry Terminal - 3 min drive - 2.9 km
  • Palacio de Gobierno - 3 min drive - 2.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 11 min drive

Restaurants

  • ‪Yazid Pizza - ‬6 min walk
  • ‪Carnitas Estilo Michoacan "El Compadre - ‬9 min walk
  • ‪Yazi'd Pizza - ‬4 min walk
  • ‪Restaurant Bucaneros - ‬7 min walk
  • ‪La Terraza de Tito - ‬6 min walk

About this property

Hotel Principe

Hotel in Chetumal with 24-hour front desk and outdoor pool
Hotel Principe offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 3 meeting rooms are available. A terrace, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at Hotel Principe. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 3-star Chetumal hotel.

  • 79 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Principe offers 79 air-conditioned accommodations with a safe and complimentary bottles of water. Televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Chetumal hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 175 for adults and MXN 145 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Arlequin

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (74 centimetre high)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 175 for adults and from MXN 145 for children
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Principe Chetumal
Principe Chetumal
Hotel Principe Hotel
Hotel Principe Chetumal
Hotel Principe Hotel Chetumal

Frequently asked questions

What is the cancellation policy at Hotel Principe?

Hotel Principe offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Principe?

As of 9 Jul 2025, prices found for a 1-night stay for 2 adults at Hotel Principe on 10 Jul 2025 start from NZ$90.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Principe?

The closest beach to Hotel Principe is Dos Mulas (1.7 km).

Does Hotel Principe have a pool?

Hotel Principe has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 6:00 AM to 10:30 PM.

Does Hotel Principe serve breakfast?

Sure does, cooked-to-order brekkie is served daily between 7 AM and noon.

Is there a free airport shuttle available at Hotel Principe?

No, Hotel Principe does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Principe?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Principe?

Check-in begins at 3:00 PM. Check-out time is 12:30 PM.

Are pets allowed at Hotel Principe?

No, only service animals are allowed.

Hotel Principe Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 248 reviews
Rating 8 - Good. 79 out of 248 reviews
Rating 6 - Okay. 61 out of 248 reviews
Rating 4 - Poor. 19 out of 248 reviews
Rating 2 - Terrible. 23 out of 248 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities
I was offered upgrade to King room! Very helpful staff
Stayed 1 night in Mar 2025

8/10 Good

Oswald

Stayed 1 night in Jan 2025

10/10 Excellent

Thomas, GARDENA

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2025

4/10 Poor

Ernesto

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

BERNHARD

Stayed 1 night in Dec 2024

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reasonable rooms, with relaxing chairs outside!
Stayed 1 night in Jan 2025

6/10 Okay

Marlon

Travelled with family and small children
Liked: Cleanliness, staff & service
Had stayed here long before and it is a nice hotel. My only issue is that it says WIFI and there is no WIFI. They should state that there is no wifi.
Stayed 1 night in Dec 2024

8/10 Good

GRACELIA

Travelled with family
Liked: Cleanliness, staff & service
Almost everything was good. Need to fix the issue with hot and cold water as the hot wasn't working. Suggestion for a microwave and cleaning of the pool after an amount of people have used it.
Stayed 1 night in Nov 2024

8/10 Good

Rhyanne

Liked: Cleanliness
Stayed 2 nights in Aug 2024

6/10 Okay

Adrianne

Disliked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

Herman

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and price was good but the place is unsafe some of my stuff was stolen not a safe place to stay?
Stayed 1 night in Jul 2024

6/10 Okay

JOHANNA, bronx

Disliked: Cleanliness, amenities, property conditions & facilities
Very old, was not sure if it was properly clean.
Stayed 1 night in Jul 2024

2/10 Terrible

Jacob

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was horrible air conditioners did not work at all. They came up eight times to fix my air condition and never work, and never thought about putting me in a different room.
Stayed 1 night in May 2024

2/10 Terrible

Ryan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Emil

…
Stayed 2 nights in Apr 2024

2/10 Terrible

Kris

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for 2 rooms before I arrived at the property just to avoid any hassle. When I checked in, I was told there were no room available. Two minutes later, the guy came and Said he just noticed that someone check out two hours ago and the rooms should be clean and ready. I got my room keys, went upstairs to my room just to find the room in a total mess. There were the sheets wrapped up on the bed, the floor was wet and dirty Towels on the floor. I then had to go back downstairs (Staying on the third floor) The elevator is not working so I had to use the stairs, Where I told the receptionist that the room was dirty. Who then told me that I would have to wait 1 and half hours for the room to be cleaned. I had no other option but to wait. After he came back and said the room was ready, I went back to the room. There were no towels or toilet paper. I had to again leave from the 3rd floor and go back downstairs and told him that there is no towels and there is no toilet paper in the room. They then gave me two towels one roll of toilet paper and I informed them that the room I booked, was 4 of us stating in. My wife, my 2 kids and I so I would need 2 additional towels. They said I can only get 2 towels still. I had to leave Hotel to purchase two towels, because we do not share towels at home. I got back went to use the bathroom on the toilet and the toilet seat caved in with me. I have pictures of how the room was when I arrived, and I also have pictures of the toilet.
Stayed 1 night in Mar 2024

6/10 Okay

Sam

Travelled with partner
They could not find our reservation when arrived
Stayed 1 night in Mar 2024

10/10 Excellent

Pierre

Stayed 1 night in Mar 2024

10/10 Excellent

Pierre

Stayed 2 nights in Mar 2024

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Priscilla

Stayed 2 nights in Dec 2023

8/10 Good

Priscilla

Stayed 1 night in Dec 2023

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service
The place is just fine for the money, in a quiet area, nice parking, used to be very nice for sure - but now needs a bit off renovations, the linen is well worn out, towels are old, the ceiling needs attention, but ac worked, there was hot water and overall the place is clean. The staff is very nice and helpful. There is a restaurant on site too. We didn’t use the pool but it was open and looked usable:) overall a good option for small budget!
Stayed 1 night in Nov 2023

2/10 Terrible

Delroy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay never happened. When we arrived, we were told they had no room. When we showed our reservation with proof of payment, they said they wouldn’t honor the reservation and we needed to get a refund from Expedia. They claimed their system is not updated , hence why it showed they had available rooms on Expedia. Terrible staff with bad attitudes.
Stayed 1 night in Aug 2023

8/10 Good

Abram

Stayed 1 night in Jul 2023