See all properties
Save

Homewood Suites by Hilton Chicago Downtown South Loop

3.0 star property
Hotel with free breakfast, steps from State Street

Photo gallery for Homewood Suites by Hilton Chicago Downtown South Loop

Pool
Exterior
Free daily buffet breakfast
Suite, 1 Bedroom, Corner | Private kitchen
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
The current price is NZ$269
includes taxes & fees
2 Sept - 3 Sept

Explore the area

Map
59 E. 11th Street, Chicago, IL, 60605
  • Grant Park
    ‪14 min walk‬
  • Soldier Field
    ‪16 min walk‬
  • Millennium Park
    ‪19 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪15 min drive‬

Room options

View all photos for Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

49-inch Smart TV with premium TV channels, TV, Netflix

Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

49-inch Smart TV with premium TV channels, TV, Netflix

Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

7.8 out of 10
Good
(7 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Studio, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Non Smoking

49-inch Smart TV with premium TV channels, TV, Netflix

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(49 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Hearing)

49-inch Smart TV with premium TV channels, TV, Netflix

Studio, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Corner

Bathroom shower

Suite, 2 Queen Beds, Accessible, Corner

8.6 out of 10
Excellent
(9 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Corner

Suite, 1 Bedroom, Corner

Suite, 1 Bedroom, Corner

9.0 out of 10
Wonderful
(89 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(278 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Corner

Studio, 1 King Bed, Corner | Living area

Studio, 1 King Bed, Corner

8.8 out of 10
Excellent
(15 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Corner (Hearing)

49-inch Smart TV with premium TV channels, TV, Netflix

Studio, 1 King Bed, Accessible, Corner (Hearing)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(4 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • Sleeps 6
  • 2 Queen Beds

You may also like

Ad
Exterior

Marriott Chicago O'Hare

O'Hare
  • Pool
  • Free airport shuttle
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 1,110 reviews
The price is NZ$285
includes taxes & fees
5 Sept - 6 Sept
Marriott Chicago O'Hare

About the area

Chicago

Homewood Suites by Hilton Chicago Downtown South Loop places you steps from State Street and within a 15-minute stroll of Lake Michigan. Highlights at this hotel include a restaurant, a complimentary breakfast and in-room kitchens. .The restaurant, Shang Noodle, serves Asian cuisine and is open for breakfast, brunch, lunch and dinner. Business travelers can take advantage of 2 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 3-property class Downtown Chicago hotel include Grant Park and Field Museum of Natural History.

What's nearby

  • Grant Park - 14 min walk - 1.3 km
  • Soldier Field - 16 min walk - 1.4 km
  • Art Institute of Chicago - 17 min walk - 1.5 km
  • Millennium Park - 19 min walk - 1.6 km
  • McCormick Place - 2 min drive - 1.8 km

Getting around

  • Roosevelt Station - 3 min walk
  • Chicago Museum Campus-11th Street Station - 4 min walk
  • Chicago Midway Airport (MDW) - 27 min drive

Restaurants

  • ‪Lou Malnati's Pizzeria - ‬5 min walk
  • ‪Aurelio's Pizza South Loop - ‬4 min walk
  • ‪Grant Park Bistro - ‬5 min walk
  • ‪Buddy Guy's Legends - ‬6 min walk
  • ‪Burger Bar Chicago - ‬3 min walk

About this property

Homewood Suites by Hilton Chicago Downtown South Loop

Hotel with free breakfast, steps from State Street
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. Business amenities include a business centre and 2 meeting rooms. A 24-hour fitness centre, a terrace, and barbecue grills are also featured at the business-friendly Homewood Suites by Hilton Chicago Downtown South Loop. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property.

This 3-star Chicago hotel is smoke free.

  • 196 guestrooms or units
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • Terrace
  • BBQ grill(s)
  • Lift
  • No smoking on site
  • Dining venue
Homewood Suites by Hilton Chicago Downtown South Loop offers 196 accommodations with washers/dryers and laptop-compatible safes. This accommodation is furnished with double sofa beds. 49-inch Smart televisions come with Netflix. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Similar properties

Lobby

Embassy Suites by Hilton Chicago Downtown River North

  • Pool
  • Breakfast included
  • Pet-friendly
  • Restaurant
4.2 out of 5, Very good, 4,629 reviews
The price is NZ$346
includes taxes & fees
24 Aug - 25 Aug
Embassy Suites by Hilton Chicago Downtown River North

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 70 per night; includes in/out privileges)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Shang Noodle
  • Tea %

Things to do

  • 24-hour gym
  • Pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, mobile payments and Apple Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Chicago Downtown South Loop Hotel
Homewood Suites Hilton Hotel
Homewood Suites Hilton Chicago Downtown South Loop
Homewood Suites Hilton
Homewood Suites by Hilton Chicago Downtown South Loop Hotel
Homewood Suites by Hilton Chicago Downtown South Loop Chicago

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Chicago Downtown South Loop?

Homewood Suites by Hilton Chicago Downtown South Loop offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Chicago Downtown South Loop?

As of 6 Aug 2025, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Chicago Downtown South Loop on 2 Sept 2025 start from NZ$268.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Chicago Downtown South Loop?

Yep, Homewood Suites by Hilton Chicago Downtown South Loop has secured covered valet parking with in/out privileges for USD 70 per night. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Homewood Suites by Hilton Chicago Downtown South Loop?

The closest beach to Homewood Suites by Hilton Chicago Downtown South Loop is Ohio Street Beach (2.9 km).

Does Homewood Suites by Hilton Chicago Downtown South Loop have a pool?

Yep, and guests love it! Homewood Suites by Hilton Chicago Downtown South Loop has a pool.

Is Homewood Suites by Hilton Chicago Downtown South Loop family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Homewood Suites by Hilton Chicago Downtown South Loop is a hit with families.

Does Homewood Suites by Hilton Chicago Downtown South Loop serve breakfast?

You bet, our travelers speak well of the free buffet breakfast here! Offered weekdays from 6:00 AM to 9:00 AM and weekends between 7:00 AM and 10:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Homewood Suites by Hilton Chicago Downtown South Loop?

No, Homewood Suites by Hilton Chicago Downtown South Loop does not offer an airport shuttle service.

Is there a bar or restaurant at Homewood Suites by Hilton Chicago Downtown South Loop?

Yep, you can grab a meal at Homewood Suites by Hilton Chicago Downtown South Loop's onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Homewood Suites by Hilton Chicago Downtown South Loop?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Homewood Suites by Hilton Chicago Downtown South Loop Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1204 out of 1998 reviews
Rating 8 - Good. 461 out of 1998 reviews
Rating 6 - Okay. 182 out of 1998 reviews
Rating 4 - Poor. 78 out of 1998 reviews
Rating 2 - Terrible. 73 out of 1998 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Blaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2025

10/10 Excellent

Chloe

Stayed 4 nights in May 2025

10/10 Excellent

Honest**eva

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything no complaints..except I wanted more dumplings from the Happy hour
Stayed 2 nights in Feb 2025

8/10 Good

Ryan Vande

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a good price! Free breakfast was awesome. Walking distance from the Museums. Had a great time.
Stayed 2 nights in May 2025

10/10 Excellent

Mandisa-Maria

Liked: Cleanliness, amenities, property conditions & facilities
Very organized place. The jacuzzi was dirty but hopefully better next time, but seriously keep the jacuzzi clean
Stayed 3 nights in Apr 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the pool, breakfast buffet, cleanliness and really nice room with views.
Stayed 2 nights in Apr 2025

10/10 Excellent

Trish

Stayed 3 nights in Apr 2025

8/10 Good

Dustin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed for a week, room was a nice suite. Nice kitchen area with pans and cooking utensils. Staff was friendly but really ignorant. I requested house keeping 4-5 times throughout my stay at around 3-5 pm even verified in person that my room was set to be cleaned throughout the week my room was only cleaned/replenished-with fresh towels and toilet paper twice.
Stayed 7 nights in Jan 2025

6/10 Okay

Kendra, Battle creek

Stayed 1 night in Apr 2025

10/10 Excellent

Shevonia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional property was clean.I really enjoyed my stay
Stayed 4 nights in Apr 2025

10/10 Excellent

Tyler

Stayed 1 night in Apr 2025

10/10 Excellent

Deja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to check in a little early and staff was very accommodating. Room was spacious and very clean. Pool was perfect for a little family time. Many restaurants available in walking distance and we felt safe during our walk to Gino’s! A must while visiting Chicago.
Stayed 1 night in Apr 2025

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious rooms, friendly staff, not eco-friendly

Outstanding service at front desk, allowed early check-in which was great! Room was spacious and beds were quite comfortable. Breakfast had good selection, but was served on polystyrene plates and with pre-packaged plasticware....all to the landfill, so not eco-friendly, unfortunately. Some minor items missing or inadequate (only 2 washcloths, no dishcloth, missing dishes, silverware in kitchen), but overall, great stay!
Stayed 2 nights in Apr 2025

10/10 Excellent

Donna, Green Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful but parking very expensive.
Stayed 2 nights in Apr 2025

8/10 Good

Jerry

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Hugo

Stayed 3 nights in Apr 2025

10/10 Excellent

Sandra Miroslava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a hotel close to dining and bar options, then this is the place for you. The field museum was only a couple of blocks away and the train was very close too.
Stayed 3 nights in Apr 2025

10/10 Excellent

shicka, New windsor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and clean
Stayed 2 nights in Jan 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Hotel was clean.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Improvement is Dire!

I usually stay here during my trips to Chicago and have had generally pleasant experiences, but this was by far the worst. When I called to ask about early check-in, a staff member rudely told me to call back and hung up. Upon arrival, my room had a strong odor. I ended up buying air freshener myself for the duration of my week-long stay. Housekeeping is advertised as every other day, but I requested it just once—on Sunday. Despite confirming this multiple times, no one came. I had to go back and forth with staff just to get fresh linens and prove the room hadn’t been cleaned. After checkout, I realized I left my car key in the room. I was repeatedly told by management and security it would be shipped ASAP. Five days later, I had to hire a courier to pick it up from the hotel and drop it off at a UPS store two blocks away. While security was helpful, the front desk supervisor failed to communicate clearly. If I had been told upfront I needed to arrange shipping, I would have done so. Overall, improvement is needed across the board. I hope to update this review in the future based on a better experience.
Stayed 6 nights in Apr 2025

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025