4/10 Poor
sandy
Travelled with family
26 Mar 2025
Came here to spend a day in the pool with my grandchildren. We went in for less than 1/2 hr because The pool was so dirty you couldn’t even see the bottom. One of my grandkids lost their goggles and they couldn’t be found. Another said there was too much hair he kept getting in his mouth/face. Needless to say we did not stay in the pool and I had to find other activities to do which cost more $$ that I did not intend to spend.
Additionally, the front desk personnel was unpleasant and gave us a hard time about getting more pillows and blankets. Firstly we were told we had to go down and get them ourselves. When I asked for 4 pillows and 2 blankets we were told we could only have 2 pillows and 1 blanket. I insisted that my reservation was for 4 kids 2 adults and therefore I needed a total of 4 additional pillows and 1 more blanket. They begrudgingly gave me what I needed. The saving grace was the room size which was very nice and the breakfast was decent. Overall I was very disappointed especially being a Hyatt hotel
sandy
Stayed 1 night in Mar 2025