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The Westin Chicago Lombard

4.0 star property
Hotel with 2 restaurants, a quick walk to Yorktown Shopping Center

Photo gallery for The Westin Chicago Lombard

Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Lobby
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Breakfast available
The current price is NZ$246
includes taxes & fees
26 May - 27 May

Explore the area

Map
70 Yorktown Center, Lombard, IL, 60148
  • Yorktown Shopping Center
    ‪4 min walk‬
  • Oakbrook Center Mall
    ‪6 min drive‬
  • Morton Arboretum
    ‪8 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Studio, 1 King Bed with Sofa bed, Corner

Club Studio, 1 King Bed with Sofa bed, Corner

Club Studio, 1 King Bed with Sofa bed, Corner

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 67 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 Double Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Traditional Room, 2 Queen Beds, Non Smoking

Traditional Room, 2 Queen Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 97 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 Double Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 33 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Terrace

Club Suite, 1 Bedroom, Terrace | Living area

Club Suite, 1 Bedroom, Terrace

Highlights

Furnished patio
Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
  • 65 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Traditional Room, 1 Queen Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Double Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Lombard

At The Westin Chicago Lombard you'll be 0.3 km (0.2 mi) from Yorktown Shopping Center and 4.6 km (2.9 mi) from Oakbrook Center Mall. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a 24-hour gym. .The steakhouse, Harry Caray's Steakhouse, serves Italian cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and pool loungers. 39000 square feet (3623 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 4-property class Lombard hotel include Morton Arboretum and College of Dupage.

What's nearby

  • Yorktown Shopping Center - 4 min walk - 0.4 km
  • Oakbrook Center Mall - 6 min drive - 5.1 km
  • Morton Arboretum - 8 min drive - 6.3 km
  • College of Dupage - 9 min drive - 7.2 km
  • Wheaton College - 12 min drive - 11.3 km

Getting around

  • Lombard Station - 8 min drive
  • Chicago O'Hare International Airport (ORD) - 25 min drive

Restaurants

  • ‪Food Court - Yorktown Center - ‬7 min walk
  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Miller's Ale House - Chicago Lombard - ‬11 min walk
  • ‪Yard House - ‬17 min walk

About this property

The Westin Chicago Lombard

Hotel with 2 restaurants, a quick walk to Yorktown Shopping Center
The Westin Chicago Lombard offers its guests an indoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 10 meeting rooms are available. Event space at this hotel measures 39000 square feet (3623 square metres) and includes conference space. A terrace, a vending machine, and a garden are also featured at the business-friendly The Westin Chicago Lombard. Parking is available for a fee.

This 4-star Lombard hotel is smoke free.

  • 1 building
  • 500 guestrooms or units
  • 18 levels
  • 2 dining venues
  • 39000 sq ft of conference space
  • 3623 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
The Westin Chicago Lombard offers 500 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Lombard hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Polish, Spanish

Similar properties

Exterior

Embassy Suites by Hilton Chicago Lombard Oak Brook

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  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.1 out of 5, Very good, 1,007 reviews
The price is NZ$238
includes taxes & fees
26 May - 27 May
Embassy Suites by Hilton Chicago Lombard Oak Brook

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 8 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12 to 17.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Harry Caray's Steakhouse
  • Holy Mackerel!

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 39,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Ceiling hoist
  • High-pile carpet in room
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 17.95 per person
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Covered self-parking fee: USD 8.00 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Lombard Center
Westin Lombard Yorktown Center
Westin Yorktown
Westin Yorktown Hotel
Westin Yorktown Hotel Lombard Center
Yorktown Westin
Lombard Westin
Westin Lombard Yorktown Hotel Lombard
Westin Lombard Yorktown Center Hotel
Westin Yorktown Center Hotel
Westin Yorktown Center
The Westin Chicago Lombard Hotel
The Westin Chicago Lombard Lombard
The Westin Lombard Yorktown Center
The Westin Chicago Lombard Hotel Lombard

Frequently asked questions

What is the cancellation policy at The Westin Chicago Lombard?

The Westin Chicago Lombard offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Chicago Lombard?

As of 12 May 2025, prices found for a 1-night stay for 2 adults at The Westin Chicago Lombard on 26 May 2025 start from NZ$245.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Chicago Lombard?

Yep, The Westin Chicago Lombard has a covered self car park with in/out privileges for USD 8.00 per night.

Are there any beaches close to The Westin Chicago Lombard?

The closest beach to The Westin Chicago Lombard is Centennial Beach (15.1 km).

Does The Westin Chicago Lombard have a pool?

The Westin Chicago Lombard has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

What makes The Westin Chicago Lombard a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Westin Chicago Lombard.

Is The Westin Chicago Lombard family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that The Westin Chicago Lombard is a hit with families.

Does The Westin Chicago Lombard serve breakfast?

You bet, cooked-to-order breakfast is on offer on weekdays between 6:00 AM and 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Westin Chicago Lombard?

No, The Westin Chicago Lombard does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Chicago Lombard?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Chicago Lombard?

Check-in begins at 3:00 PM. Check-out time is noon.

The Westin Chicago Lombard Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 668 out of 1010 reviews
Rating 8 - Good. 177 out of 1010 reviews
Rating 6 - Okay. 70 out of 1010 reviews
Rating 4 - Poor. 48 out of 1010 reviews
Rating 2 - Terrible. 47 out of 1010 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Adrian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Marshall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, pool area was nice, and clean, the restaurant and bar were very nice and all of the staff were professional and friendly.
Stayed 2 nights in Jan 2025

10/10 Excellent

Temilola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Camari

Stayed 1 night in Jan 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refreshing…

“David” at the front desk remembered me by name and exceeded my expectations by anticipating my needs before I asked. “Ty” did the exact same thing by making certain I had a seamless and effortless checkout with my baggage. Ty was personable and pleasant. It was obvious that he enjoyed his position as his service was exceptional as well. So refreshing to see people with this level of professionalism in the hospitality field
Stayed 1 night in Feb 2025

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness
I loved the shopping experience, I also loved the dinning. I wish that my room was a little more up to date and that the linen was a little cleaner.
Stayed 2 nights in Jan 2025

10/10 Excellent

Laura

Stayed 1 night in Feb 2025

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holy Cow!

I had a wedding and it was the best day of my life. Elliot was outstanding in his service at my reception and all my guests were very complementary of your establishment. Thank you.
Stayed 1 night in Feb 2025

10/10 Excellent

Christie

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Robert

Business traveller
Nice hotel!
Stayed 1 night in Jan 2025

10/10 Excellent

Malaikah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2025

8/10 Good

Daniel

Stayed 1 night in Jan 2025

10/10 Excellent

James

Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and spacious
Stayed 3 nights in Jan 2025

10/10 Excellent

michael, Forest park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property. Good location, overall 5 star.
Stayed 2 nights in Jan 2025

8/10 Good

Cheri

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Cindy

Travelled with family
Disliked: Staff & service, room comfort

Unfortunately terrible

Showed up and they let us check in early which was great. We had 2 rooms and both were extremely hot and it didn’t matter what we did to lower the temp it wouldn’t work. We found blood stains on the comforter and sheets in one room and hair in the other room. The showers were terrible and felt like someone was spitting on you. The pool chlorine was so strong that it burnt our eyes and caused us to get headaches. Will not go back unless they change something.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jeffrey, Gallatin

Business traveller
Liked: Amenities
Love the bed and aroma
Stayed 6 nights in Jan 2025

2/10 Terrible

Elias, Peoria

Disliked: Cleanliness, staff & service
The suite I reserved is much lower grade than advertised. The staff looked like they did not want to be there. No one made eye contact. The elevators were dirty. The breakfast offered left a lot to be desired. Unless management gets its act together, I doubt that I will return. Very disappointed considering it is a Westin brand.
Stayed 1 night in Jan 2025

2/10 Terrible

Kelly

Liked: Property conditions & facilities, room comfort

Over charged fees

Unfortunately, the streaming service on the television didn’t work when I arrived so I had to have a technician come up twice. When I checked into the hotel, they charged me $100 incidental fee for a room that was pre-paid for on Hotels.com. Then I was charging an additional $78. No one at the front desk could explain to me why this happened and now I have to wait for a credit for $178 on my account. I’m not sure I will stay at the Westin again. I may opt for a Marriott.
Stayed 1 night in Jan 2025

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room

Room was nice and the bed was comfortable.
Stayed 1 night in Jan 2025