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Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

3.0 star property
Boardwalk/promenade ryokan with 24-hour front desk and restaurant

Photo gallery for Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

Sun deck
Breakfast and lunch served, Japanese cuisine
Interior detail
Hot springs
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant
The current price is NZ$470
7 Dec - 8 Dec

Explore the area

View map
Shikotsuko Poropinai 7, Chitose, Hokkaido, 066-0287
  • Place, Shikotsuko Onsen
    ‪1 min walk‬
  • Place, Lake Shikotsu
    ‪7 min walk‬
  • Place, Odori Park
  • Airport, Sapporo (CTS-New Chitose)
    ‪57 min drive‬

Room options

View all photos for Japanese Style Room, Lake side, Non Smoking

In-room safe, bed sheets

Japanese Style Room, Lake side, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Bidet
In-room safe
  • 18 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Futons

Japanese Style Room, Lake side, Irori Kaiseki, Non Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Bidet
In-room safe
  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Futons

About the area

Chitose

At Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan, you'll be 41.7 km (25.9 mi) from Sapporo Dome and 42.4 km (26.4 mi) from Odori Park. Highlights at this ryokan include a restaurant and in-room LCD TVs. .The restaurant, Komakusa, serves Japanese cuisine and is open for breakfast and lunch. Other amenities include free Wi-Fi in public areas, a snack bar/deli and karaoke. Each morning buffet breakfast is served between 7:00 AM and 9:00 AM. .With a stay at this 3-property class Chitose ryokan, you'll be 43.4 km (26.9 mi) from Sapporo Clock Tower and 43.5 km (27 mi) from Former Hokkaido Government Office Building.

What's nearby

  • Shikotsuko Onsen - 1 min walk - 0.0 km
  • Lake Shikotsu - 7 min walk - 0.6 km

Getting around

  • Tomakomai Station - 41 min drive
  • New Chitose Airport (CTS) - 46 min drive

Restaurants

  • ‪Lake Side Kitchen トントン - ‬18 min drive
  • ‪Cafe Lunch Store Hoo-Hoo - ‬24 min drive
  • ‪レイクサイドVILLA翠明閣 - ‬17 min drive
  • ‪お釣りが出ない自販機 - ‬4 min drive
  • ‪メメール - ‬17 min drive

About this property

Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

Boardwalk/promenade ryokan with 24-hour front desk and restaurant
Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan offers its guests hot springs. A terrace, an arcade/games room, and karaoke are also featured at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan.

Smoking is allowed in designated areas at this 3-star Chitose ryokan.

  • 55 guestrooms or units
  • Conference rooms
  • Karaoke
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Dining venue
Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan offers 55 air-conditioned accommodations with a safe and complimentary slippers. LCD televisions are featured in guestrooms. A nightly turndown service is provided and housekeeping is offered once per stay. Amenities available on request include hairdryers. Housekeeping is provided on a limited basis.
Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 5:00 AM to 11:00 PM. There are hot springs on site.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,650 per person
  • A restaurant
  • Kaiseki meal
  • Snack bar/deli

Restaurants on site

  • Komakusa

Things to do

  • Arcade/game room
  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • On the boardwalk/promenade
  • Terrace

Spa

  • Hot springs
  • Public bath open from 5:00 AM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer (on request)
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • LED lighting
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property offers pickup service from Shikotsukohan Bus Terminal only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1650 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Guests must contact this property in advance to reserve access to the public bath facility. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Marukoma Onsen Ryokan Chitose
Marukoma Onsen Chitose
Marukoma Onsen
Marukoma Onsen Ryokan Ryokan
Marukoma Onsen Ryokan Chitose
Marukoma Onsen Ryokan Ryokan Chitose

Frequently asked questions

What is the cancellation policy at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

As of 26 Nov 2025, prices found for a 1-night stay for 2 adults at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan on 7 Dec 2025 start from NZ$466.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan serve breakfast?

You bet, buffet breakfast is available daily from 7:00 AM to 9:00 AM.

Is there a free airport shuttle available at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

No, Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan does not offer an airport shuttle service.

Is there a bar or restaurant at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Yep, you can grab a meal at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

No, only service animals are allowed.

Reviews

Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan Reviews

8.8

Excellent

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 130 out of 265 reviews
Rating 8 - Good. 106 out of 265 reviews
Rating 6 - Okay. 21 out of 265 reviews
Rating 4 - Poor. 6 out of 265 reviews
Rating 2 - Terrible. 2 out of 265 reviews

Reviews

10/10 Excellent

Yu Lung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Bernadette

Stayed 1 night in Jul 2025

10/10 Excellent

Katherine F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded onsen on Lake Shikotsu with very helpful staff. Delicious breakfast buffet and also had the set dinner feast with traditional and seasonal food. Enjoyed room with gorgeous view of lake- watched the sunrise over snowy slopes while in outdoor bath. Spectacular!
Stayed 1 night in Feb 2025

8/10 Good

??

Stayed 1 night in Sep 2024

8/10 Good

YU TSUI PORTIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kar Wai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and spacious bedroom with beautiful lake view. Very impressed with the dinner with lots of varieties and it tasted delicious.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the onsen last week. Room came with dinner and buffet breakfast, was quite taken aback when the room didn't come with a shower but we managed by booking a private onsen at night, also it was winter so it wasn't much of an issue. Staff were very helpful, we had a wonderful time and good view of Lake Shikotsu from our room
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was great! So was the service staff including the reception and the waitresses at the restaurants. Had a tatami room which was very comfortable. Dinner was kaiseki, and therefore, really sumptuous. Breakfast was alright and can be better in terms of quality and spread. All in all, we had a good experience!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very cramp room, service staff for dinner are excellent comparing to the breakfast restaurant service staff excellent dinners very authentic Japanese dishes, as compared to Sapporo spreads
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Perfect place in fall!

A most beautiful view from outside onsen to the lake and the mountain. Colorfull scenery, very impressive indeed. There very some unknown black ”beetles” (?) on the room cieling which dropped to my face, neck and arm when I was asleep. Not a nice wakeup call! I could not sleep after 2:30am that night! The dinner was served in our room. We do not like so much eating in our bedroom.
Stayed 1 night in Oct 2019

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An authentic vintage Onsen hotel that can bring you calm, comfy, and zen style of life!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

V, HONG KONG SAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a Non~smoking facing lake room which was newly renovated. Dinner added Japanese style grilled fish set ( indoor table BBQ) to our Kaiseki dinner was good experience. Onsens were good and traditional, esp. natural onsen by the lake which required walking 61 stairs each way。 A nice stay for enjoying the hotel only as there were no other shops or convenient stores around.
Stayed 1 night in Jan 2019

10/10 Excellent

HO MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and hot spring facilities. Our family enjoyed so much on the hot spring and the dinner served. The breakfast was local but with vast variety, enjoyed the breakfast time with many dishes to choose to go with rice or congee. The hostel also provided good connection service to the main streets and overall it is a good place for relaxation and family gathering.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

LUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice traditional hostel

Nice traditional hostel. onsen is good. dinner is acceptable. breakfadt is very good. As the location is remote, don't expect any 7-eleven is surrounded. Last remind: no air conditioner in room.
Stayed 1 night in Aug 2018

10/10 Excellent

Paige, Victoria bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL!! We stayed here for our last night in japan and could not have been happier. The location is absolutely breathtaking and the facilities are superb. The rooms were very comfortable and authentic. We also really enjoyed the Japanese style dinner in the comfort of our room.
Stayed 1 night in Jul 2018

6/10 Okay

Serena

Disliked: Property conditions & facilities

Three stars: Looks better on photos than real life

The rooms are quite old and has a funny smell. The open air outdoor onsen is muggy and the wooden walkway is dark and creepy. Photos and reality are a huge difference. Dinner is just so-so. Not great. The only saving grace of this hotel is the lake view
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At the heart of Lake Shikotsu, beautiful ryokan and an amazing sunrise and sunset.
Stayed 1 night in May 2018

10/10 Excellent

Julie , Kent UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet isolated hotel for lakeside peace

This was a beautiful peaceful place to watch the sunrise over the lake. Excellent Japanese ryokan style evening meal- nowhere else nearby to eat! We stayed at end of April, still snow on mountain peaks and some walking trails still closed. Visitors centre further round lake well worth visiting for info.
Stayed 1 night in Apr 2018

8/10 Good

Pearl, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Ryokan

Nice view of Lake Shikotsu and mountain from the hotel. Isolated
Stayed 1 night in Apr 2018

6/10 Okay

HOK CHEUNG JOE

Liked: Cleanliness, staff & service
Food could be better

10/10 Excellent

SHU KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The temperature of outdoor onsen is cold as the water level is too low this year.(around 300~400mm).
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint Ryokan near the Lake

A more traditional ryokan but onsen was great. I genuinely enjoyed the waters there and the peaceful stay there. Would highly recommend. The view to Marukoma was also one-of-a-kind.
Stayed 1 night in Jan 2018