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Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

3.0 star property

Photo gallery for Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

Hot springs
Breakfast and lunch served
Exterior
Breakfast and lunch served
Sun deck

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
  • Room service
  • 24/7 front desk
The current price is NZ$547
11 June - 12 June

Explore the area

View map
Shikotsuko Poropinai 7, Chitose, Hokkaido, 066-0287
  • Place, Shikotsuko Onsen
    ‪1 min walk‬
  • Place, Shikotsu-Toya National Park
    ‪1 min walk‬
  • Place, Lake Shikotsu
    ‪1 min drive‬
  • Airport, Sapporo (CTS-New Chitose)
    ‪63 min drive‬

Room options

View all photos for Japanese Style Room, Lake side, Non Smoking

In-room safe, bed sheets

Japanese Style Room, Lake side, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 2 Single Futons

Japanese Style Room, Lake side, Irori Kaiseki, Non Smoking

  • Sleeps 4
  • 2 Single Beds OR 2 Single Futons

About the area

Chitose

At Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan, you'll be 41.7 km (25.9 mi) from Sapporo Dome and 42.4 km (26.4 mi) from Odori Park. Highlights at this ryokan include a restaurant and in-room LCD TVs. .The restaurant, Komakusa, serves Japanese cuisine and is open for breakfast and lunch. Other amenities include free Wi-Fi in public areas, a snack bar/deli and karaoke. Each morning buffet breakfast is served between 7:00 AM and 9:00 AM. .With a stay at this 3-property class Chitose ryokan, you'll be 43.4 km (26.9 mi) from Sapporo Clock Tower and 43.5 km (27 mi) from Former Hokkaido Government Office Building.

What's nearby

  • Shikotsuko Onsen - 1 min walk - 0.0 km
  • Shikotsu-Toya National Park - 1 min walk - 0.0 km
  • Lake Shikotsu - 1 min drive - 0.7 km
  • Chitose Inter Golf Club - 52 min drive - 42.9 km
  • Katsura Golf Club - 60 min drive - 50.4 km

Getting around

  • Tomakomai Station - 41 min drive
  • New Chitose Airport (CTS) - 46 min drive

Restaurants

  • ‪翠明橋 - ‬19 min drive
  • ‪カフェ＆レストラン 美里 - ‬18 min drive
  • ‪Cafe Lunch Store Hoo-Hoo - ‬24 min drive
  • ‪北のうまいもん碧水 - ‬17 min drive
  • ‪水の詩ガーデン - ‬17 min drive

About this property

Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan offers its guests hot springs. A terrace, an arcade/games room, and karaoke are also featured at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan.

Smoking is allowed in designated areas at this 3-star Chitose ryokan.

  • 55 guestrooms or units
  • Conference rooms
  • Karaoke
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Dining venue
Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan offers 55 air-conditioned accommodations with a safe and complimentary slippers. LCD televisions are featured in guestrooms. A nightly turndown service is provided and housekeeping is offered once per stay. Amenities available on request include hairdryers. Housekeeping is provided on a limited basis.
Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 5:00 AM to 11:00 PM. There are hot springs on site.

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  • Restaurant
  • Air-conditioning
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The price is NZ$518
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 2,420 per person
  • A restaurant
  • Kaiseki meal
  • Snack bar/deli

Restaurants on site

  • Komakusa

Things to do

  • Arcade/game room
  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • On the boardwalk/promenade
  • Terrace

Spa

  • Hot springs
  • Public bath open from 5:00 AM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer (on request)
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • LED lighting
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers pickup service from Shikotsukohan Bus Terminal only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2420 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Guests must contact this property in advance to reserve access to the public bath facility. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Marukoma Onsen Ryokan Chitose
Marukoma Onsen Chitose
Marukoma Onsen
Marukoma Onsen Ryokan Ryokan
Marukoma Onsen Ryokan Chitose
Marukoma Onsen Ryokan Ryokan Chitose

Frequently asked questions

What is the cancellation policy at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

As of 9 Jun 2026, prices found for a 1-night stay for 2 adults at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan on 11 Jun 2026 start from NZ$547, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan serve breakfast?

You bet, buffet breakfast is available daily from 7:00 AM to 9:00 AM.

Is there a free airport shuttle available at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

No, Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan does not offer an airport shuttle service.

Is there a bar or restaurant at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Yep, you can grab a meal at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

No, only service animals are allowed.

Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 139 out of 275 reviews
Rating 8 - Good. 107 out of 275 reviews
Rating 6 - Okay. 21 out of 275 reviews
Rating 4 - Poor. 6 out of 275 reviews
Rating 2 - Terrible. 2 out of 275 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Wailok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good onsen
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Yu Tsui Portia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay more times 👍👍👍👍
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Kar Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and spacious bedroom with beautiful lake view. Very impressed with the dinner with lots of varieties and it tasted delicious.
Verified

10/10 Excellent

Katherine F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded onsen on Lake Shikotsu with very helpful staff. Delicious breakfast buffet and also had the set dinner feast with traditional and seasonal food. Enjoyed room with gorgeous view of lake- watched the sunrise over snowy slopes while in outdoor bath. Spectacular!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

WAI

Liked: Cleanliness, staff & service, amenities
很滿意, 很日本式
Stayed 1 night in Feb 2026
Verified

8/10 Good

Yun

Liked: Cleanliness, amenities, property conditions & facilities
房間整潔，職員熱情，野湯風景極好，就是水不是特別暖。唯一不足就是餐食一般
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

JOOHYUN

Liked: Cleanliness, staff & service, amenities
객실도 깨끗하고 직원들도 친절했습니다. 저녁과 아침도 맛있고 전통적인 가이세키 요리를 먹을 수 있어 좋은 경험 이였습니다. 온천도 좋았습니다.
Stayed 1 night in Nov 2025
Verified

8/10 Good

TAKAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物の古さは感じましたが秘湯に相応しい雰囲気でした。食事も、お目当ての温泉もすごく良かったです。支笏湖に繋がる露天風呂はまさしく野趣あふれ、他にはない温泉です。やはり山の中、湖の間近なので夏は虫が、、、それも含めて自然を満喫できました。
Stayed 1 night in Aug 2025
Verified

8/10 Good

Kazuya

お代の割に食事の内容（食材）が安価であった。ウニやアワビなどは無く特別感を感じられない。
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Yuko

Liked: Amenities, property conditions & facilities
景色がよく、癒されました。秘湯も初めての体験で良かったです
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jinwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무 좋았어요~
Stayed 1 night in Apr 2025
Verified

8/10 Good

Keiko

夜の氷とう祭りに行きかたったけど、タクシーも来てくれない場所の旅館でした。送迎の回数をもう少し増やせてもらえたらいいなと思いました。
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Chengfeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐来不及，特制饭团🍙带走温馨
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

MASAMITSU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

札幌から近い秘湯

温泉の泉質はかけ流しでとても良いです。 貸切風呂にも入ってみましたが、露天風呂の湯が熱くてゆっくり入れませんでした。 湖側の和洋室だったので窓から支笏湖や山々が望め素晴らしい景観。客室は広く清掃が行き届いており快適です。ロビーは改装中で12月中には完成の予定との事。食事は豪華ではありませんが、手作り感があり全て美味しくいただきました。従業員の対応がどなたも親切でホスピタリティが高く気持ちの良いものでした。
Stayed 1 night in Dec 2024
Verified

8/10 Good

CHUN-WEI

Liked: Cleanliness, staff & service, property conditions & facilities

不負百年秘湯盛名

非常傳統道地的日式溫泉旅館, 無敵的湖景裸湯是最大賣點, 可惜沒有冷氣空調, 在夏天來時需多加注意
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service

温泉は満足できるが、、

日帰り温泉の利用経験から宿泊してみました。 温泉の日帰り利用はそれなりに混雑しますが、宿泊者利用時間帯は混雑する事も無くゆったりと温泉を満喫する事ができました。 宿泊料金が高い割には従業員のサービスはあまり良くありませんでした。夕食会場でのサービスは良かったですが、夜間の警備の方の対応には疑問を感じました。
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Masakazu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いいおゆです。二、三日ゆっくりしたい。
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

TIANYOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很棒

超棒的百年溫泉旅館，服務親切，秘泉超棒
Stayed 1 night in Jan 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
자연친화적인 곳이라 여름,가을에는 벌레가 좀 있네요. 그래도 거슬릴 정도는 아니라서 편안히 묵었습니다.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Chengchieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
心情放鬆 泡湯極度享受
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

UMEZAWA

Liked: Cleanliness, staff & service, property conditions & facilities
トイレや洗面台等に古さを感じましたが、それよりなにより温泉の泉質と露天風呂からの景色、秘湯を守っていく姿勢に感動しました。今度は秋〜冬に行きたいと思います。
Stayed 1 night in Jun 2023
Verified

8/10 Good

Elsa

Liked: Cleanliness, staff & service
雖然設施比較舊，但風景非常優美
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

CHEE LEUNG ANTONY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地方很美，早上可在露天溫泉看日出
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Chanyoung

최고 료칸

교통이 좀 어렵지만 만점을 줄 정도의 뷰와 서비스였습니다! :)
Stayed 1 night in Jan 2023
Verified

8/10 Good

DONGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절하고 경치 좋고 청결했지만 영어가 되지 않아 약간 불편한 점은 있었습니다.
Stayed 1 night in Dec 2022