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Hotel Acuario Ciudad del Carmen

3.0 star property

Photo gallery for Hotel Acuario Ciudad del Carmen

Outdoor pool
Fountain
Exterior
Lobby
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Dirección: Calle 51 #60, Colonia Santa Margarita, Ciudad del Carmen, CAM, 24120
  • Place, Our Lady of Carmen Church
    ‪16 min walk‬
  • Place, Zaragoza Park
    ‪16 min walk‬
  • Place, Norte Beach
    ‪3 min drive‬
  • Airport, Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Single Room

Desk, iron/ironing board, free WiFi

Standard Single Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

About the area

Ciudad del Carmen

At Hotel Acuario Ciudad del Carmen you'll be within a 20-minute stroll of Zaragoza Park and Our Lady of Carmen Church. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, La Fuente, is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas and a gym. Each morning buffet breakfast is served between 7 AM and 11:00 AM. .Sights within a 20-minute walk of this 3-property class Santa Margarita hotel include University Cultural Center and Church of Our Lady of Fatima.

What's nearby

  • Victoriano Nieves Cespedes Museum - 11 min walk - 1.0 km
  • Our Lady of Carmen Church - 16 min walk - 1.4 km
  • Zaragoza Park - 16 min walk - 1.4 km
  • Church of Our Lady of Fatima - 16 min walk - 1.4 km
  • Norte Beach - 3 min drive - 1.8 km

Getting around

  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 12 min drive

Restaurants

  • ‪Capiros Pizza - ‬1 min walk
  • ‪Tortugueros Beach Clud - ‬7 min walk
  • ‪Comida China - ‬9 min walk
  • ‪Panucheria El primo - ‬3 min walk
  • ‪El Pez Gordo - ‬3 min walk

About this property

Hotel Acuario Ciudad del Carmen

There's a restaurant on site. WiFi is free in public spaces. Hotel Acuario Ciudad del Carmen offers its guests an outdoor pool and a fitness centre. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Acuario Ciudad del Carmen. Self parking is free.

This 3-star Ciudad del Carmen hotel is smoke free.

  • 80 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
  • Dining venue
Hotel Acuario Ciudad del Carmen offers 80 accommodations with complimentary bottles of water and a ceiling fan. 24-inch LED televisions come with cable channels. Bathrooms include a shower.

This Ciudad del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: MXN 60 to 180 for adults and MXN 60 to 180 for children
  • A restaurant

Restaurants on site

  • La Fuente

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 60 to 180 for adults and MXN 60 to 180 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash.

Property is also known as

Hotel Acuario Ciudad Carmen Ciudad del Carmen
Hotel Acuario Ciudad Carmen
Acuario Ciudad Carmen Ciudad del Carmen
Acuario Ciudad Carmen
Acuario Ciudad Del Carmen
Hotel Acuario Ciudad del Carmen Hotel
Hotel Acuario Ciudad del Carmen Ciudad del Carmen
Hotel Acuario Ciudad del Carmen Hotel Ciudad del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Acuario Ciudad del Carmen?

Hotel Acuario Ciudad del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Acuario Ciudad del Carmen?

Yep, Hotel Acuario Ciudad del Carmen has a free self car park.

Are there any beaches close to Hotel Acuario Ciudad del Carmen?

The closest beach to Hotel Acuario Ciudad del Carmen is Norte Beach (1.9 km).

Does Hotel Acuario Ciudad del Carmen have a pool?

Hotel Acuario Ciudad del Carmen has an outdoor pool.

Does Hotel Acuario Ciudad del Carmen serve breakfast?

Yeah, buffet breakfast is available daily from 7 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Acuario Ciudad del Carmen?

No, Hotel Acuario Ciudad del Carmen does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Acuario Ciudad del Carmen?

Yep, you can grab a meal at Hotel Acuario Ciudad del Carmen's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Acuario Ciudad del Carmen?

Check-in begins at 1:00 PM. Check-out time is noon.

Are pets allowed at Hotel Acuario Ciudad del Carmen?

No, pets are not allowed.

Hotel Acuario Ciudad del Carmen Reviews

Reviews

5.8
Rating 10 - Excellent. 37 out of 179 reviews
Rating 8 - Good. 37 out of 179 reviews
Rating 6 - Okay. 25 out of 179 reviews
Rating 4 - Poor. 29 out of 179 reviews
Rating 2 - Terrible. 51 out of 179 reviews

6.6/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

gerardo

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water They want to open the garage for my carr Only one towel
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing. It was terrible. No toilet seat , light bulb burnt. I was handed a handful of paper towels in place of a bath towel. Front desk was rude. Do not stay here .
Stayed 4 nights in Jun 2023
Verified

6/10 Okay

Eduardo

Liked: Cleanliness
No funciona la TV, la alberca no es igual a la imagen presentada
Stayed 1 night in Oct 2025
Verified

8/10 Good

Mario

Liked: Cleanliness
Etwas in die Jahre gekommen und außerhalb. Pool auf dem Parkplatz und nicht besonders sauber.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

alma geovana

Liked: Amenities
Me encanta este hotel
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

pablo

Disliked: Staff & service, amenities, property conditions & facilities
Estuve 2 dias y los 2 sin tv Nadie resolvio.. Solo decian q ya ivan y nada... Cuarto demaciado sencillo para ese precio..
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

Eduardo

Disliked: Staff & service, amenities, property conditions & facilities
La cama estaba muy dura y en la regadera se tapaba el baño
Stayed 3 nights in Apr 2025
Verified

2/10 Terrible

jersay

Disliked: Amenities
No respetaron mi reservacion
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Miguelina del Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
Ofrecen un servicio y dan otro. No querian reconocer mi reservacion y muchas personas que igual reservaron por ixperoa se quedaron sin su reserva
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

PAOLA GABRIELA

Liked: Cleanliness
NO RESPETARON LAS RESERVACIONES
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Buenas ubicación
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Jhonatan

Disliked: Staff & service, amenities
Poca seguridad las cámaras de vigilancia no funcionan
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

José E.

Disliked: Amenities
No te aseguran tu recerva, si no respetan las rrservas de esta página, por favor eliminenla, me senti muy molesto por que no encontraba hotel disponible. Pésimo luhat, 0 recomendado
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Horrible

Estuvo Horrible, No se culpa de quien fue, pero resulto que no me hicieron valida mi reserva por este medio, el hotel decía que sus instrucciones eran que no estaban respetando ninguna reservación por medios como este, entonces que le hiciéramos como quisiéramos, pero que no tenían habitaciones disponibles para quedarnos y nos corrieron prácticamente.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Enrique

Liked: Cleanliness
Disliked: Property conditions & facilities
Todo el trato fue muy amable con el poco personal que pude tratar, pero el servicio no es de lo mejor el aire acondicionado de la habitación hacía mucho ruido, solicite toallas y a pesar de que reserve una habitación para dos solo me dieron una toalla pequeña y me dijeron que por ser habitación sencilla solo daban una, las cortinas tipo persianas no se podían cerrar y las cortinas que tenia sobre las persianas eran traslúcidas
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Juan Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo! Llegamos y que no habia reservación, que toman las reservaciones de las aplicaciones ellos a su manera, si hay si la dan y si no no! Por algo se realiza la reserva y con 1 semana de anticipación, ellos deben dejar disponibles las habitaciones que se reservaron. No encontramos lugar en ningún lado, dormí en la camioneta con mi familia. Con que confianza vuelvo a reservar en su aplicación sin que me vuelva a suceder lo mismo! No los recomiendo! La persona del hotel súper prepotente hasta queriendo regañarme prácticamente. 0 tacto con el cliente.
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

RICARDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reserva no respetada

Muy mal no esta asegurada mi reservacio y no habia disponible literal en toda la ciudad, tuve q ir de hotel en hotel bus a do y solo pude acomodar a la.mitad de mi familia los demas nos regresamos al lugar de origen
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Sherlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo todo, realizamos reservación y al llegar hacer el check in no nos hicieron válida, le dieron prioridad a personas que llegaban directo al hotel, al momento de hacer la aclaración la señora de recepción se portó muy grosera al grado de decirnos que nos fuéramos a la chingada, un vocabulario y modos horrible, era la primera vez que llegamos a esa lugar y todo mal
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
No me dejaron la reservación
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Daniel

Encontré una cucaracha en mi habitación
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Nestor Omar

Disliked: Amenities
No se ejecutó el check in, no me dieron hospedaje
Stayed 1 night in May 2024
Verified

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo servicio

El precio es bajo pero es muy sucio nada que ver con las fotos, el baño esta lleno de hongos le falta mucha higiene, no hay toallas, la alberca solo es agua estancada, tienen una plaga de hormigas, la camarista no limpia al contrario ensucia más, pésimo servicio.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente servicio muy bonito el trato por su personal
Stayed 1 night in Mar 2024
Verified

6/10 Okay

nelson

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
El personal que nos recibió muy chocante y luego se metía en conversaciones sin haberle pedido su opinión, el personal de la noche excelente
Stayed 1 night in Mar 2024