Serviced apartments in Coconut Grove

Shanice was extremely professional and helpful. We got in early from a cruise, which usually disembarks in the early morning. We didn’t have anywhere to go so we went to the hotel early and she worked on getting us our room early. Meanwhile we were told we could have breakfast while they worked on getting our room ready. Other hotels have not been as accommodating and would have made us wait til check in time. What could have been a 7 hour wait to check in was a 3.5 hour wait with them expediting the room cleaning. It was amazing seeing as we were exhausted. The room was very clean and comfortable. Overall great experience with wonderful staff.

I loved the feel of the property. It’s gorgeous and located in a very nice neighborhood. They do have open areas and the noise can filter up to the rooms, but there was nothing late into the day. The reception personnel were friendly and helpful. The breakfast area was really cute. I wanted my server to be just a bit more attentive, but it was not poor service by any means. My bed was comfortable and the rooms are spacious. I don’t care for showers with no doors, but most of the water managed to stay within. It is a bit pricey, but I splurged for vacation. If I’m ever in the splurging mood again, I’ll be there.

Did not use the gym. Hot tub could use some concrete work otherwise was nice.