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Shangri-La Colombo

5.0 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Shangri-La Colombo

Suite (Shangri-La)
Lobby
2 bars/lounges, lobby lounge
Outdoor pool, pool umbrellas, pool loungers
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$323
includes taxes & fees
24 Feb - 25 Feb

Explore the area

View map
1 Galle Face, Colombo, 00200
  • Place, One Galle Face
    ‪1 min walk‬
  • Place, Galle Face Green
    ‪2 min walk‬
  • Place, Beira Lake
    ‪3 min walk‬
  • Airport, Colombo (CMB-Bandaranaike Intl.)
    ‪31 min drive‬

Room options

Specialty Suite

  • Sleeps 2

View all photos for Deluxe Twin Room, Lake View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Twin Room, Lake View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Egyptian cotton bed sheets
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds
  • Lake view

View all photos for Horizon Club, Room, 1 King Bed, Ocean View - Lounge access with breakfast, high tea & happy hour

Egyptian cotton sheets, down duvets, minibar, in-room safe

Horizon Club, Room, 1 King Bed, Ocean View - Lounge access with breakfast, high tea & happy hour

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Horizon Club, Room, 1 King Bed, Lake View - Lounge access with breakfast, high tea & happy hour

Egyptian cotton sheets, down duvets, minibar, in-room safe

Horizon Club, Room, 1 King Bed, Lake View - Lounge access with breakfast, high tea & happy hour

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Lake view

View all photos for Deluxe Room, 1 King Bed, Ocean View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Egyptian cotton bed sheets
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Deluxe Room, 1 King Bed, Lake View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Egyptian cotton bed sheets
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Lake view

View all photos for Premier Room, 1 King Bed, Balcony

View from room

Premier Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Premier Room, 1 King Bed, Ocean View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Premier Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Egyptian cotton bed sheets
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Executive Suite, 1 King Bed - Lounge access with breakfast, high tea & happy hour

Executive Suite, 1 King Bed - Lounge access with breakfast, high tea & happy hour

Executive Suite, 1 King Bed - Lounge access with breakfast, high tea & happy hour

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
  • 84 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 1 Bedroom - Lounge access with breakfast, high tea & happy hour

View from room

Apartment, 1 Bedroom - Lounge access with breakfast, high tea & happy hour

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Pillow menu
Down duvet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms - Lounge access with breakfast, high tea & happy hour

Apartment, 2 Bedrooms - Lounge access with breakfast, high tea & happy hour

Apartment, 2 Bedrooms - Lounge access with breakfast, high tea & happy hour

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Pillow menu
Down duvet
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Premier Ocean View King Room

  • Sleeps 3

Deluxe Lake View King Room

  • Sleeps 3

View all photos for Shangri-La Suite

Bathroom

Shangri-La Suite

  • Sleeps 2

One-Bedroom Apartment

  • Sleeps 3

View all photos for Deluxe Twin Room With Ocean View

Combined shower/bathtub, deep-soaking bathtub, free toiletries

Deluxe Twin Room With Ocean View

  • Sleeps 3

View all photos for Deluxe King Room With Ocean View

Combined shower/bathtub, deep-soaking bathtub, free toiletries

Deluxe King Room With Ocean View

  • Sleeps 3

View all photos for Deluxe Twin Room With Lake View

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Twin Room With Lake View

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

Premier King Room With Ocean View

  • Sleeps 3

Premier Twin Room With Ocean View

  • Sleeps 3

Two-Bedroom Apartment

  • Sleeps 6

Executive Twin Suite

  • Sleeps 3

Horizon Club Lake View King

  • Sleeps 3

Horizon Club Ocean View Twin

  • Sleeps 3

Horizon Club Lake View Twin

  • Sleeps 3

Horizon Club Ocean View King

  • Sleeps 3

Deluxe King Room With Ocean View-Smoking

  • Sleeps 3

View all photos for Deluxe Lake View Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Lake View Room

  • Sleeps 2

View all photos for Deluxe Ocean View Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Deluxe Ocean View Room

  • Sleeps 2

View all photos for Premier Balcony Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Premier Balcony Room

  • Sleeps 3

View all photos for Premier Ocean View Room

Egyptian cotton sheets, down duvets, minibar, in-room safe

Premier Ocean View Room

  • Sleeps 2

Executive Suite

  • Sleeps 3

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About the area

Colombo

Shangri-La Colombo puts you in the heart of Colombo, connected to a shopping centre and within a 20-minute stroll of Galle Face Green and Bally's Casino. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and Ayurvedic treatments. The buffet restaurant, Central, serves international cuisine and is open for breakfast, lunch and dinner. The Capital Bar & Grill is the hotel's own bar. Spend the day at the beach and enjoy the on-site outdoor swimming pool, Hot tub and sauna. 50203 square feet (4664 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Kompannaweediya hotel include Pettah Market and Jami Ul-Alfar Mosque.

What's nearby

  • One Galle Face - 1 min walk - 0.1 km
  • Galle Face Green - 2 min walk - 0.2 km
  • Beira Lake - 3 min walk - 0.3 km
  • Galle Face Beach - 5 min walk - 0.5 km
  • Bally's Casino - 16 min walk - 1.4 km

Getting around

  • Colombo Fort Station - 19 min walk
  • Colombo (CMB-Bandaranaike Intl.) - 44 min drive

Restaurants

  • ‪Bombay Borough - ‬2 min walk
  • ‪Pastamania - ‬2 min walk
  • ‪Indian Ocean Pavilion - ‬7 min walk
  • ‪The T-Lounge & Bar By Dilmah - ‬2 min walk
  • ‪Ramen Izakaya Makotoya - ‬2 min walk

About this property

Shangri-La Colombo

Luxury hotel on the beach, with outdoor pool
Shangri-La Colombo offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 50203 square feet (4664 square metres) and includes a conference centre. A sauna, a rooftop terrace, and multilingual staff are also featured at the luxury Shangri-La Colombo. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Colombo hotel is smoke free.

  • 1 building
  • 541 guestrooms or units
  • 27 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 50203 sq ft of conference space
  • 4664 sq. m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Shangri-La Colombo offers 541 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and down duvets. A pillow menu is available. LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Central
  • Sapphyr Lounge
  • Shang Palace
  • The Capital Bar & Grill
  • The Capital Bar & Grill

Things to do

  • Art gallery
  • Designer stores
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (50,203 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 27 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Colombo

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 for adults and from USD 10 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Shangri Colombo Hotel
Shangri-La Hotel Colombo
Shangri-La Colombo
Hotel Shangri-La Hotel, Colombo Colombo
Colombo Shangri-La Hotel, Colombo Hotel
Hotel Shangri-La Hotel, Colombo
Shangri-La Hotel, Colombo Colombo
Shangri La Colombo
Shangri-La Hotel
Shangri-La
Shangri-La Colombo Hotel
Shangri La Hotel Colombo
Shangri-La Colombo Colombo
Shangri-La Colombo Hotel Colombo

Frequently asked questions

Is parking available at Shangri-La Colombo?

Yep, Shangri-La Colombo has a free self car park and free valet parking.

How much does it cost to stay at Shangri-La Colombo?

As of 28 Jan 2026, prices found for a 1-night stay for 2 adults at Shangri-La Colombo on 24 Feb 2026 start from NZ$323.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Shangri-La Colombo?

Yep, Shangri-La Colombo is a short 18-minute walk from Galle Face Beach.

Is there a spa on site at Shangri-La Colombo?

Yep, there is an onsite spa at Shangri-La Colombo. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Shangri-La Colombo have a pool?

Shangri-La Colombo has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Shangri-La Colombo?

Shangri-La Colombo features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Shangri-La Colombo a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Colombo.

Is Shangri-La Colombo family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Shangri-La Colombo is a hit with families.

Are there hot tubs in the rooms at Shangri-La Colombo?

No, but there are deep-soaking baths in the guestrooms.

Does Shangri-La Colombo serve breakfast?

Sure does, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Shangri-La Colombo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Colombo?

Yep, you can grab a meal at Shangri-La Colombo's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Shangri-La Colombo?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Colombo?

No, pets and service animals are not allowed.

Shangri-La Colombo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 404 out of 542 reviews
Rating 8 - Good. 87 out of 542 reviews
Rating 6 - Okay. 28 out of 542 reviews
Rating 4 - Poor. 14 out of 542 reviews
Rating 2 - Terrible. 9 out of 542 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mahjoob

Stayed 1 night in Oct 2025

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in line with normal Shangri-La standards. Team here however was absolutely superb - helpful, friendly, great fun people. They made the stay particularly enjoyable. Breakfast is solid 5 star level with good, diverse buffet; the capital bar is wonderful, world standard. Food and beverage was strong throughout. Will stay here again.
Stayed 5 nights in Oct 2025

10/10 Excellent

HASSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, friendly, clean and modern
Stayed 2 nights in Oct 2025

10/10 Excellent

mallika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2025

10/10 Excellent

Mudi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of staying at Shangri-La Colombo from 14th to 19th October 2025, and I wanted to take a moment to express our heartfelt appreciation for the exceptional hospitality we experienced throughout our stay. While every member of the team was attentive, courteous, and welcoming, we would especially like to extend a special shout-out to Chef Dishan and Pradeep from the Central restaurant. Their genuine warmth, professionalism, and personal attention truly elevated our mornings. Each day, they went above and beyond to ensure our breakfast experience was not only delicious but also memorable. From remembering our preferences to greeting us with a smile and kind words, they made us feel right at home. It’s rare to come across such dedication and passion in hospitality, and we are incredibly grateful for the care and attention they showed us. Thanks to them, our mornings started on a high note, setting the tone for wonderful days in Colombo. We look forward to returning to Shangri-La Colombo in the future and hope to see these two outstanding team members again. Please pass on our sincere thanks and appreciation to Chef Dishan and Pradeep for making our stay so special.
Stayed 6 nights in Oct 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

SUMEDHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean comfortable and I kept oversleeping on the bed. Being right next One Galle Face helped provide a variety of shopping and culinary options. Hotel staff were very polite and helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Dipika, Springboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 8 nights in Aug 2025

10/10 Excellent

Dipika, Springboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great! Atmosphere was great! Quality of Room, Food & Beverage was great!
Stayed 5 nights in Aug 2025

8/10 Good

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

sinthubiravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service and staff were exceptional. We stayed there for five nights. We are a family of four and the room was a bit tight, with two double beds. Being connected to the One Galle Face mall was very convenient. My wife liked that but I'm not a big mall person so there was limited benefit for me. The food options at the hotel for a vegan were quite limited, and there was low appetite for customising dishes (which is somewhat understandable in such a big hotel). My main gripe would be how salty and oily the food was - even when we asked for salt to be withheld on the kids' chips for example. The kids loved the pool area and the pool was still reasonably warm even at 7pm.
Stayed 5 nights in Aug 2025

10/10 Excellent

rajanikanth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Customer Service!

We were a family of 4 stayed at Shangri-La Colombo for 2 nights 3 days.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jehangir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Anuruthan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in/out. Clean/Comfortable room and washroom comparable to western standards. Connected to Galle face mall. Daily room cleaning. Nice exterior pool on 4th floor overlooking the Galle face beach.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mundeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, breakfast buffet and the Shang Palace is definitely worth a visit! A perfect place to unwind and get over jet lag.
Stayed 2 nights in Jul 2025

8/10 Good

Christina

Stayed 2 nights in Jul 2025

8/10 Good

Manoj

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Average hotel

Not what I expected from Shangri la brand but it’s okay ! There are many areas where they can improve one of them is service staff near the smoking zone cafe. Either they are super busy or they won’t bother about guests at all. You keep asking for coffee or something and they will make sure you have to ask a couple of time before they serve you one
Stayed 3 nights in Jun 2025

8/10 Good

Waheeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

"Excellent Stay with a Minor Breakfast Hiccup"

We recently stayed at the Shangri-La Hotel in Colombo and had an overall excellent experience. The hotel itself is beautiful, impeccably clean, and the service throughout was professional and warm. Our room was spacious, comfortable, and well-maintained, and the facilities throughout the hotel were of a very high standard. The only reason I am not giving a full five-star rating is due to the breakfast experience on our first morning, which unfortunately did not meet the expectations one would have of a hotel of this calibre. We were seated in a far section not typically used for breakfast, which was quite far from the food stations and had no staff presence to assist us. The egg station was understaffed, with only one chef and limited service plates, and basic condiments like salt and pepper were missing from the tables. Additionally, only instant oats were available rather than cooked oats, and there was no hot milk jug provided—something we've found standard at other five-star hotels. That said, we are pleased to note that these issues were addressed in the following days, and the breakfast experience significantly improved, reflecting the service standard we expected from Shangri-La. Despite the rocky start to our mornings, we thoroughly enjoyed our stay and would happily return. Thank you to the staff for making the rest of our visit so enjoyable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ragutharan

Stayed 2 nights in Jul 2025

10/10 Excellent

Shubhaganth

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best recommendation to use this hotel and save time to walk around mall and good tasty.
Stayed 7 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

ENOKA

Excellent service by all departments. I enjoyed my stay which was over a week and definitely looking forward for my next stay.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jaslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Great breakfast, loved the pettah tea! Excellent location. Nice rooms, great spa, friendly service. Will definitely stay again.
Stayed 3 nights in Jul 2025