Western Province accommodation from NZ$107

I found the room and facilities to be excellent, and the check-in process was smooth and efficient. Unfortunately, my experience at breakfast did not meet the same standard. Upon arrival, I advised both the front desk and the waitress that I had a limited timeframe of 45 minutes, as I had a driver scheduled within the hour. I was assured that ordering à la carte would be suitable. While the bread was served promptly, there was then a significant delay with the remainder of the meal. After waiting approximately 20 minutes, I advised staff that I was happy for everything to be brought out at once. A further delay followed, and it was only after raising the matter with the manager that the meal arrived around 5 minutes later. This left me having to rush through breakfast, while my driver was kept waiting. I was informed that the delay was due to a high volume of room service orders, which is understandable. However, this should have been communicated upfront so I could have opted for the buffet instead and managed my time accordingly. Given that breakfast service is a standard offering, I would expect better coordination and communication—particularly outside of peak periods. Based on this experience, I would be concerned about service levels during busier times.

The location and historic charm are amazing! Having breakfast or dinner whilst right beside the ocean is a rare opportunity in the middle of a Capital city. The rooms are a little dated and hotel could do with a birthday.

Breakfast was not good and staff was not trained well. Also guests need to learn table manners !!!