Accor Hotels - accommodation in Columbus

We chose this hotel because we stayed there a year ago and had a really nice experience. The valet was so convenient and having a Starbucks in the lobby made grabbing the morning coffee a breeze and didn’t have to find another coffee shop downtown before meetings began. Now the hotel has new owners-valet and Starbucks gone but this was not stated anywhere while booking. The front desk was 24 hour service. But every time I was at the desk needing assistance, staff were in the office with the door closed. I had to speak louder to get anyone’s attention. Also, the security door to get to the parking garage was locked in the morning when I was ready to check out. The room was ok. Nothing special but the air conditioner ran the entire night just to get to 68*. So I am not sure if the place ever got cooled down. Also supplies to make coffee in the room were missing. It’s the little things that make a stay nice and I felt like it was just the bare minimum

Staff was super rude when checking in. We weren’t informed of a convention going on that was NOT suitable for kids.

The first room I checked into smelled so bad I couldn’t stay in it. I requested another room and it wasn’t much better. I bought my own air freshener to make it tolerable. There wasn’t enough towels and wash cloths for us. The sink cabinet was torn apart and leaking. The shower had mold with little water pressure. The curtains were broken and couldn’t be closed properly and the refrigerator didn’t work. The pool area wasn’t clean and the water was dirty with no towels available at any time during our stay. No continental breakfast was available and we weren’t made aware of that until check in. It was a very run down hotel in desperate need of maintenance. I would have left to find somewhere else to stay but I didn’t have the option of canceling. The hotel was very disappointing and nothing like advertised.