Pestana Group - accommodation in Copacabana

The location was amazing and the room was good. The check-in stood out as it was extremely inefficient. The process was extremely slow and we waited in line for about 30-40 minutes when there were probably 10 guests ahead of us and 4 people working the check-in desks. Other than that the pool and rooftop were amazing and the staff was very kind and helpful.

Lo unico que me gusto es que cada ve que entraba al hotel me confundian con una prostituta solo poruqe tengo el prototipo de una brzilena y mi esposo es blanco

This was a very mixed stay. We loved Rio but could not recommend the hotel. 1. Check in staff - they were so very rude. Just a reminder not to under estimate that not all travellers do not speak your language. The check in staff, including the manager were so rude - enough to consider if we would stay. Their laughing at customers is unacceptable. The staff member who checked us out was.loveky - thank you for your professionalism. 2. Rooms - rooms are fine. Great air conditioning. We requested a quiet room but got placed inbetween a party who had 4 rooms. They slammed the doors and ran between rooms for up to 3 hours. There is no free coffee in the rooms. They charge £14 for each nespresso - just be aware. We were out each day by 7am and ready for a shower by 4pm. Rio is hot! The rooms are not cleaned until 5pm. There is no shower gel provided in this 5 star superior hotel, just a bar of soap. The neighborhood needs to be treated with care. Breakfast is great. Waiters lovely. Pool looks unclean. Smoking allowed by pool even though notices say tgat it is not. Hopefully a fair and balanced review. Positives Great air conditioning Great waiters Breakfast good. Cons Very noisy Watch the neighborhood Rude staff at check in - hard to forget those first impressions. Coffee charged for in the rooms. Would not recommend. Plenty of other hotels to pick from.