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Cozumel Hotel & Resort

Property class: 3

Photo gallery for Cozumel Hotel & Resort

An aerial view of a beach with clear turquoise water, a white sandy shore, and palm trees.
A dining area with a pool view, featuring a table with food and drinks, surrounded by palm trees and a building with red-tiled roofs.
An aerial view of a resort with multiple buildings, a marina, and clear blue waters.
A spacious atrium with high ceilings, large arched windows, and a central fountain.
A beach with palm trees, blue chairs, and a hammock.

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa pool
  • Pet-friendly
The current price is NZ$380
includes taxes & fees
23 Oct - 24 Oct

Explore the area

View map
Carretera Costera Sur, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪13 min walk‬
  • Place, Plaza Punta Langosta
    ‪16 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪5 min drive‬

Room options

View all photos for Twin Room, Balcony, Garden View

A hotel room with two beds, a desk, a chair, and a balcony with a view of palm trees and buildings.

Twin Room, Balcony, Garden View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Room

A hotel room with two beds, a TV, a desk, and a balcony with a view of the pool.

Superior Room

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony, Garden View

A hotel room with a large bed, a dining area with chairs, a TV, and a painting of a beach scene.

Standard Room, 1 King Bed, Balcony, Garden View

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Junior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Cozumel

A family-friendly stay in the heart of Cozumel awaits you at Cozumel Hotel & Resort. Within just a 15-minute stroll, you'll find Palacio Municipal and Stingray Beach. Highlights at this beachfront resort include 2 restaurants, a full-service spa and a private beach. .A day of pampering at Cozumel Massages can include deep-tissue massages and beachside massages along with facials and mani/pedis. At the resort's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the outdoor swimming pool, gym, Hot tub and kids' swimming pool. A meeting room and a conference centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Within a 15-minute drive of this 3-property class Colonos Cuzamil resort, attractions include Cozumel Maritime Terminal and Mr. Sancho's Beach Club.

What's nearby

  • Dolphinaris - 5 min walk - 0.4 km
  • Palacio Municipal - 9 min walk - 0.8 km
  • Stingray Beach - 13 min walk - 1.1 km
  • Plaza Punta Langosta - 16 min walk - 1.3 km
  • Museo de la Isla de Cozumel - 2 min drive - 1.8 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 10 min drive

Restaurants

  • Restaurant Los Girasoles
  • Lobby Bar
  • ‪El Xec - ‬9 min walk
  • ‪Albaricoque Cozumel - ‬12 min walk
  • Monkey Bar

About this property

Cozumel Hotel & Resort

Some rates at Cozumel Hotel & Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Enjoy the free beach club on site and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Cozumel Hotel & Resort such as an outdoor pool and a children's pool.

Free breakfast is available daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach resort also offers a hot tub, a fitness centre and a garden. Self parking is free.

This 3-star Cozumel resort is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 2017
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Cozumel Hotel & Resort offers 90 accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. 32-inch LED televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, Cozumel Massages. Massages are available on the beach and in the spa. Other services include deep-tissue massages, facials and manicures and pedicures. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Children's pool
  • Free beach club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Scuba diving
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Local culture and ecosystem education
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Meal delivery service

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 110 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 11
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.46 per accommodation, per night
  • A damage deposit of USD 2000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 110 per pet (varies based on length of stay) plus a one-off USD11 cleaning fee
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 001-007-000829/2025

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Cozumel Resort Hotel
Hotel Cozumel & Resort
Hotel Cozumel Resort
Hotel Cozumel Cozumel
Cozumel Resort
Hotel Cozumel Resort
Cozumel Hotel & Resort, Trademark Collection by Wyndham Resort
Cozumel Hotel & Resort, Trademark Collection by Wyndham Cozumel

Frequently asked questions

What is the cancellation policy at Cozumel Hotel & Resort?

Cozumel Hotel & Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cozumel Hotel & Resort?

As of 22 Oct 2026, prices found for a 1-night stay for 2 adults at Cozumel Hotel & Resort on 23 Oct 2026 start from NZ$380, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cozumel Hotel & Resort?

Yep, Cozumel Hotel & Resort has a free self car park.

Are there any beaches close to Cozumel Hotel & Resort?

Yep, Cozumel Hotel & Resort is a short 17-minute walk from Playa Caletita. Fun beach activities include scuba diving.

Is there a spa on site at Cozumel Hotel & Resort?

Yep, Cozumel Massages is available for guests. You'll enjoy heaps of services like facials and beachside massages.

Does Cozumel Hotel & Resort have a pool?

Cozumel Hotel & Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Cozumel Hotel & Resort?

Cozumel Hotel & Resort features a private beach, a full-service spa and an outdoor pool.

What makes Cozumel Hotel & Resort a romantic place to stay?

1 hot tub and a private beach, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Cozumel Hotel & Resort.

Is Cozumel Hotel & Resort family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a playground, it's no surprise that Cozumel Hotel & Resort is a hit with families.

Does Cozumel Hotel & Resort serve breakfast?

Yep, complimentary buffet breakfast is available daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Cozumel Hotel & Resort?

No, Cozumel Hotel & Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Cozumel Hotel & Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cozumel Hotel & Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Cozumel Hotel & Resort?

Cats and dogs are welcome at Cozumel Hotel & Resort, with food and water bowls on offer.

Cozumel Hotel & Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 311 out of 1000 reviews
Rating 8 - Good. 347 out of 1000 reviews
Rating 6 - Okay. 208 out of 1000 reviews
Rating 4 - Poor. 93 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel beautiful really recommend
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always good place to stay
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
General pretty happy with my stay.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in and dated rooms, bit all in all this is a nice hotel, thank you
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly impressed with the vibe at this hotel resort . Pool was clean and gorgeous. Arranging tours and vehicle rental right in lobby was easy and priced well. Staff are memorable and very nice . The property while dated is immaculately well kept and this means more to us than updated with crusty corners . They clean this place well. Beds are comfy and food was great! Will return to this resort for sure !
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, and I loved the jacuzzi. The room was nice, the tub was difficult to get in but everything else was great.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was great always, quiet at night, clean facilities
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great stay. Great staff.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 6 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No WIFII in rooms ,food was terriable
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Spotless clean property and pool. Terrific breakfast buffet and cooked order. Great location for diving. Only complaint would be some loud slamming doors late at night
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just did the one with breakfast
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve been coming here for 20+ years and this is the only place we stay. Nice clean rooms, friendly staff, close proximity to the main square, nice pool, all keep us coming back year after year. I do wish they would expand their WiFi to make it accessible from the pool and in the rooms though. Overall great place to stay in Cozumel!
Stayed 9 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Yes great service!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Excellent affordable price
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Amenities
Been at this resort many times and it never disappoints. Great pool, really good food and the staff are top notch!
Stayed 8 nights in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is fantastic. Breakfast waiters are the best. Cornealio and Valentin were great. Remembered our drinks each day. We did not eat lunch at the resort as we waited 45 min and no one ever took our order. I understand the owners daughter was married the night before and it was busier than normal but they would have also known this and should have prepared staff. We took a taxi out every day for lunch and dinner. I was told they sold day passes also and that also increased the number of guests. Pool was nice and warm and the wash tanks by the pier were great for our five gear.
Stayed 6 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
The room is old and needs updating The staff was great Nice pool but very loud and a lot of activities no Wi-Fi in the rooms. The breakfast was good sitting out on the beach on the ocean was nice.
Stayed 15 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Omelette was great and fresh fruit
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an expansive resort across the road from the ocean. The pool area is fabulous. There are daily activities and an activities staff. Plenty of chairs. Our balcony provided an ocean view which was wonderful. Beautiful sunsets. The bed is firm. Plenty of hot water and good water pressure. Breakfast buffet included. There's an access tunnel to cross the street.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but great staff and location
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Such a wonderful simple hotel. Cold A/C comfy beds and clean rooms. Staff is so friendly and helpful
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stay here numerous times and always very happy with the location of the hotel to the grocery stores and to town for restaurant experiences. We'll be staying here again
Stayed 12 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easily walkable to town. Staff is very accommodating.
Stayed 9 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Property was very clean, but tired, pool was shut down because of algae blooms just before we arrived and then opened back up. Pepe was one of the activity directors! Great! They had free bikes. Rode bikes and walked into town a lot. Breakfast was always good. Need to control the birds better. They would eat your food if you weren’t sitting at the table.
Stayed 8 nights in Apr 2026