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Heritage Inn Hotel & Convention Centre Cranbrook

Property class: 2.5

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

A spacious indoor dining area with multiple tables and chairs, a large artificial tree, and several potted plants.
A gym with exercise equipment, a treadmill, and exercise balls.
An indoor swimming pool with wooden walls, benches, and safety signs.
A hotel room with two beds, a desk, a TV, and a window with curtains.
A hotel lobby with a reception desk, seating area, and a large plant.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$163
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Balment Park
    ‪12 min walk‬
  • Place, Cranbrook History Centre
    ‪2 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(76 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a computer, a chair, a sofa, and a TV.

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(80 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a television, a lamp, and a window with curtains.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(34 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 2 Queen Beds (Pet Friendly)

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Bedroom

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Suite

A living room with a sofa, a chair, a table, and two lamps.

Standard Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 2 Bedrooms

A modern living room with a sofa, coffee table, and a glass-top dining table with chairs.

Executive Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the area

Cranbrook

You'll be connected to the convention centre at Heritage Inn Hotel & Convention Centre Cranbrook, and within a 20-minute stroll of Tamarack Centre and Cranbrook History Centre. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The café, Skylight Cafe, is open for breakfast. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and Hot tub. 6 meeting rooms and a conference centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. .With a stay at this Cranbrook hotel, you'll be 2.4 km (1.5 mi) from Cranbrook Golf and Country Club and 3.6 km (2.2 mi) from Wildstone Golf Course.

What's nearby

  • Tamarack Centre - 10 min walk - 0.9 km
  • Cranbrook Mall - 10 min walk - 0.9 km
  • Balment Park - 12 min walk - 1.1 km
  • Cranbrook History Centre - 2 min drive - 1.3 km
  • Cranbrook Golf and Country Club - 2 min drive - 1.8 km

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪Tim Hortons - ‬11 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪7-Eleven - ‬3 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook offers its guests an indoor pool, a hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 6 meeting rooms available. The business-friendly Heritage Inn Hotel & Convention Centre Cranbrook also features a vending machine, coffee/tea in common area, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this Cranbrook hotel.

  • 100 guestrooms or units
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • No lift

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 30 2026 to September 30 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 7 AM to 10 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Frequently asked questions

What is the cancellation policy at Heritage Inn Hotel & Convention Centre Cranbrook?

Heritage Inn Hotel & Convention Centre Cranbrook offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heritage Inn Hotel & Convention Centre Cranbrook?

As of 26 Sept 2026, prices found for a 1-night stay for 2 adults at Heritage Inn Hotel & Convention Centre Cranbrook on 26 Oct 2026 start from NZ$163, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Heritage Inn Hotel & Convention Centre Cranbrook?

Yep, Heritage Inn Hotel & Convention Centre Cranbrook has a free self car park.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a pool?

Heritage Inn Hotel & Convention Centre Cranbrook has an indoor pool. The pool is open 7 AM to 10 PM.

Is Heritage Inn Hotel & Convention Centre Cranbrook family-friendly?

You bet! With amenities such as children's meals and an indoor pool, it's no surprise that Heritage Inn Hotel & Convention Centre Cranbrook is a hit with families.

Does Heritage Inn Hotel & Convention Centre Cranbrook serve breakfast?

Yeah, our visitors can't get enough of the buffet breakfast here! Served daily from 6:30 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Heritage Inn Hotel & Convention Centre Cranbrook?

No, Heritage Inn Hotel & Convention Centre Cranbrook does not offer an airport shuttle service.

Is there a bar or restaurant at Heritage Inn Hotel & Convention Centre Cranbrook?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue will be unavailable from September 30 2026 to September 30 2026 (dates subject to change).

What time are check-in & check-out at Heritage Inn Hotel & Convention Centre Cranbrook?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 317 out of 1002 reviews
Rating 8 - Good. 342 out of 1002 reviews
Rating 6 - Okay. 212 out of 1002 reviews
Rating 4 - Poor. 80 out of 1002 reviews
Rating 2 - Terrible. 51 out of 1002 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money, with an excellent and generous breakfast included.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was friendly!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Room was clean, breakfast was great and staff were excellent thks
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were super comfy.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, staff were friendly and helpful! Breakfast was good!
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and helpful and full of jokes and smiles
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The room was old but clean. It is due for some updating but the beds were comfy and no noise issues even though we were near the road. Food special in lounge was really good and the breakfast was good as well.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was brief but good.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is very good.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Limited but ok breakfast
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff good, room clean, great value for money, off the menu breakfast coupons included with stay, excellent breakfast. Would definitely stay again.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic the room was clean but older
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool area
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here in Cranbrook, clean, good location and an excellent breakfast!
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was okay. Bed and bathroom were clean but room, and hotel as a whole, is overdue for modernization updates.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Breakfast was "Mystery " Meat, toilet was noisy all night, one light in the room has flickering issues.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Breakfast was great. Beds were very confortable. Rooms clean but tired. Overall a great stay we would book again.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Great location great breakfast
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
The venue is looking its age. But it’s clean and comfortable. Even the AC worked!!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Pool and hot tub clean but cool.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Very comfortable bed. The staff were friendly and courteous. Breakfast diner included several dietary options.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room; great breakfast; very nice pool!
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, good breakfast
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but clean and met our needs. The full breakfast included was a bonus. Pool and hot tub were okay but dated. Disappointed I couldn’t use the pool/tub at 7:00am when it was supposed to be open because maintenance ‘hadn’t serviced it yet’ and wouldn’t open until 7:15am. Was inconvenient for me. Good location, close to amenities and food, felt safe.
Stayed 2 nights in Jun 2026

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