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Del Parque Hotel & Suites

3.5 star property

Photo gallery for Del Parque Hotel & Suites

A breakfast table with a view of two white domed buildings and mountains in the background.
An open doorway with curtains, leading to a balcony with a wrought iron railing and potted plants.
A hallway with a tiled floor, hanging flower baskets, and a potted plant.
A hotel room with two beds, a sitting area with a chair, a small table, and a vase of flowers.
A kitchen with a countertop, a kettle, and a refrigerator. There are hanging flower baskets and a dining area with a table and chairs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View map
Benigno Malo 9-21 y Simón Bolivar, Cuenca, Azuay, 010104
  • Place, Calderon Park
    ‪1 min walk‬
  • Place, New Cathedral of Cuenca
    ‪2 min walk‬
  • Place, Convent of the Assumption
    ‪2 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪10 min drive‬

Room options

View all photos for Classic Single Room, 1 Double Bed

A hotel room with a bed, a television, a lamp, and a window with curtains.

Classic Single Room, 1 Double Bed

  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

A hotel room with a bed, bedside lamps, a chair, a kitchen area with a microwave, and a door leading to another room.

Superior Double Room

  • City view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with two beds, a sitting area with a chair, a small table, and a vase of flowers.

Quadruple Room

  • City view
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite

A room with a bed, a sofa, a chandelier, and a window with curtains.

Suite

  • City view
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with a bed, a television, a lamp, and a window with curtains.

Standard Double Room

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, a chair, a television, and a door.

Triple Room

  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

About the area

Cuenca

At Del Parque Hotel & Suites you'll be within steps of Calderon Park and New Cathedral of Cuenca. Highlights at this hotel include in-room free WiFi, balconies and LCD TVs. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli and laundry facilities. There's also the convenience of an airport shuttle. .Places within a 5-minute walk of this 3.5-property class Downtown Cuenca hotel include Convent of the Assumption and Church of Santo Domingo.

What's nearby

  • Calderon Park - 1 min walk - 0.1 km
  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Convent of the Assumption - 2 min walk - 0.2 km
  • San Francisco Plaza Market - 3 min walk - 0.3 km
  • Río Tomebamba & Calle Larga - 9 min walk - 0.8 km

Getting around

  • 14n - Antonio Borrero Station - 4 min walk
  • Gaspar Sangurima Tram Station - 10 min walk
  • Cuenca (CUE-Mariscal Lamar) - 14 min drive

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬1 min walk
  • ‪Raymipampa - ‬1 min walk
  • ‪Café Del Parque - ‬1 min walk
  • ‪Angelus by Tutto Freddo - ‬1 min walk
  • ‪Bauhouse Hostel & Bar - ‬2 min walk

About this property

Del Parque Hotel & Suites

There's a snack bar/deli on site. WiFi is free in public spaces. A terrace, tour/ticket assistance, and concierge services are also featured at Del Parque Hotel & Suites.

Smoking is allowed in designated areas at this 3.5-star Cuenca hotel.

  • 13 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Smoking in designated areas
Del Parque Hotel & Suites offers 13 accommodations with minibars and free toiletries. Rooms open to balconies. LCD televisions come with premium satellite channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Phone

Policies

Check-in

Check-in time starts at 1:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Parque Hotel Cuenca
Del Parque & Suites Cuenca
Del Parque Hotel & Suites Hotel
Del Parque Hotel & Suites Cuenca
Del Parque Hotel & Suites Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Del Parque Hotel & Suites?

Del Parque Hotel & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Del Parque Hotel & Suites?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at Del Parque Hotel & Suites?

Check-in begins at 1:00 PM. Check-out time is noon.

Are pets allowed at Del Parque Hotel & Suites?

No, pets are not allowed.

Del Parque Hotel & Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 28 reviews
Rating 8 - Good. 10 out of 28 reviews
Rating 6 - Okay. 3 out of 28 reviews
Rating 4 - Poor. 3 out of 28 reviews
Rating 2 - Terrible. 1 out of 28 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Evelyn

Liked: Cleanliness, property conditions & facilities, room comfort

Charming hotel with great central location

Our suite was very comfortable, sunny, and very clean. We had a breath taking view of the main cathedral out our balcony window.There was pleasant outdoor space adjacent to our suite where we could take meals and relax on comfortable couches and enjoy the sun.
Stayed 2 nights in Dec 2017
Verified

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the second time we stayed here. Close to the centre of Cuenca.
Stayed 5 nights in Dec 2017
Verified

8/10 Good

María

Liked: Cleanliness

Great location

The hotel has a great location. Just a few steps from Parque Calderon and some great restaurants and shops. We really loved the vibe! Although there's one thing you should be prepared for. If you happen to stay at room number 7 and you are planning on going to bed early or sleeping in, you should forget about it. There is a really annoying water pump above the room that goes on early in the morning and goes off late at night. If you sleep like a rock then I'm sure you will be ok. We also found out that the staff from the evening shift was much more helpful.
Stayed 4 nights in Oct 2017
Verified

10/10 Excellent

Adalgeir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Covinient

It was exelent, beds was very good, quiet and the hotel is next to the Park. Nice restorant on the first floor.
Stayed 1 night in Aug 2017
Verified

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City of surprises.

High altitude took some getting used to with cooler temperatures than expected for location on the Equator.
Stayed 10 nights in Jul 2017
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful and beautiful property

You are a fantastic place to stay with, and you are absolutely very caring for everything. Since the moment we arrived until the moment we left. You provided us with extended check-out time which was greatly appreciated. Very professional, everyone of the staff speaks perfect English and of course Spanish. The room was very traditional with beautiful decoration, same as the whole corridor and stances, very old charming. We know this is an old colonial building, so no lift. For anyone with troubles, don't worry, they will help you taking all your belongings up to your room, no hesitation. We did only experience low water pressure so the hot water was not triggered, however this was only a temporary minor issue. They provided all help. Breakfast was also nice, and so is all the choice you have in the bar/cafe/restaurant downstairs, with really great prices. The location it's right there, in the very heart of the old town, absolutely fabulous! The views from the balcony were towards the main square too, very beautiful. And as last, my most sincere thank you, to everyone of you, for helping me and my partner after the incident we had, by promptly ringing the paramedics and ambulance in site, the pharmacist from downstairs and all of your assistance. This is a wonderful property I can strongly recommend to anyone which surely will repeat when I return to Cuenca.
Verified

6/10 Okay

Juan

Buena ubicación

Hotel en la mejor zona central,con un buen servicio de desayunos( incluidos) Tiene un buen restaurante y cafetería. En cuanto al hotel no cuenta con ascensor, las habitaciones tienen un clásico estilo Francés pero un poco descuidadas, el personal muy amable
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Time

Can't believe what a deal this was for so cheap. Our room had a living room and two bathrooms. Beautiful view of downtown. The service was great and the free breakfast was delicious. The only thing that was lacking was enough hot water at times.
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location but never got the chance to use it

Hotel gave away our reservation of 4 nights when we were unable to arrive for the first night due to a cancelled flight. Staff seemed disorganized and hotel needs a good 'scrub'. It is well located.
Verified

8/10 Good

Tim

Liked: Cleanliness, staff & service, room comfort

Great location.

This hotel was OK. It was very economical and the location, right on Parque Calderon, is excellent. The staff were very friendly and helpful. We arrived at 11 a.m., well before the official check-in time, but our room was ready and we were taken right up. The hotel itself needs updating. The room rates are very reasonable. The beds are comfortable. The restaurant was quite good. I can recommend this hotel to others who are looking for clean, affordable rooms in a convenient location. Our total bill for a triple room, two night stay, was $155 with nice breakfasts included. This not a luxury hotel, but for those on a tight budget, it would be a very good choice.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acogedor y agradable

Personal muy amable en hotel acogedor. Edificio histórico bien remodelado justo diagonal a la plaza central. Habitaciones amplias con balcón y camas cómodas. Terrraza publicas y restaurante buen atendido.
Verified

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly people, great location

The location is perfect. The room was clean, quiet, and comfortable with a nice patio for mingling with other guests. The staff were friendly. The only negative experience had to do with breakfast. Expedia said breakfast was included, the hotel said it wasn't. However, they honored the agreement after some discussion and once I showed them my confirmation.
Verified

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a great place to stay

I loved everything about this hotel and restaurant/bar. It had so much character and charm. The location is excellent for walking and seeing the city. The staff were amazing, nothing was too much trouble. Great to have the microwave and refrigerator, although with such a great café/restaurant/bar downstairs I didn't use them. The bathroom was great, lots of hot water and a fun shower. Some people will have difficulty with the lack of elevator as the altitude can take your breath away, literally, for the first few days. I wouldn't stay anywhere else.
Verified

8/10 Good

Narhari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good staff

It was very comfortable and in good location
Verified

4/10 Poor

Mary Ann

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Wanted to love it but........

Located 1/2 block from the historic city center, this hotel is less than half a mile to so many sights to see and things to do. The room was very spacious and clean and had ample cabinet/closet space. The bed and pillows are on the firm side. The bathroom was tiny, the toilet literally tucked under the edge of the vanity counter top and a very small shower enclosure difficult to maneuver in. Has a kitchen with a refrigerator, microwave, coffee maker (no coffee), sink, wine glasses and coffee cups available. Nice courtyard in the center of the rooms. Cozy restaurant downstairs. Friendly staff. No instructions in the rooms for guests. Didn’t know how to call the front desk or order room service. Didn’t know room service was available until a waitress was passed taking food up to the rooms while heading down the stairs. The only thing that made my stay here bad enough that it could never be recommended is the smell from the bathroom. Other reviews mention it. Don’t know if it only happens in this room, or even if a lot of other hotels in Cuenca have the same problem. It’s the sewer. The smell of the sewer seeps in through all of the drain openings. By the third night it was overwhelming and nauseating.
Verified

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable cercano al centro histórico

Es un hotel que mantiene su arquitectura y decoración colonial pero con comodidades suficientes. El personal es agradable y servicial. La habitación es amplía, cómoda y tranquila, tiene una zona con mueble de cocina con lavaplatos, microondas, cafetera, refrigerador pequeño, tazas, copas. El baño es moderno pero pequeño. Las habitaciones tienen balcón con vista a la plaza central, desde el cual se puede apreciar la catedral y el atardecer. No es adecuado para personas con problemas de movilidad porque no hay elevador y las habitaciones se ubican en el tercer piso.
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel cercano a los puntos turísticos

Sólo me hospedé una noche, pero es una muy buena ubicación y el Hotel es muy lindo, el personal muy amable y me respondieron dudas y sugerencias acerca de transporte y visitas al Parque Nacional Cajas. De ahí puedes caminar a la mayoría de los puntos turísticos o tomar el bus que da el recorrido turístico por la ciudad, además por estar cerca del parque los taxistas lo ubican fácil. Lo único que no me agradaba del todo es que el lobby del hotel en realidad es la barra del restaurante/bar, entonces es incómodo llegar con maletas o hacer preguntas en medio del restaurante, debería ser algo separado del área de restaurante en mi opinión.
Verified

6/10 Okay

Sébastien

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Beau mais bruyant

Très belle chambre, charme de l'ancien, hotel très bien situé sur la place Calderon à côté de la nouvelle cathédrale. Points négatifs : place très bruyante et aucune isolation (simple vitrage, fenêtres très anciennes qui ne ferment pas hermétiquement, il y a donc beaucoup de bruit, de lumière et il peut faire froid la nuit).
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to the centre of the old town. I

You couldn't be closer to the church with the blue domes. My window looked out at them All the staff were great. I felt safe and comfortable.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved my stay and its Adventure!

As others have offered, this hotel is an old, well-kept building with large rooms/windows in the heart of the downtown center. Clean with nice, simple bathrooms, wooden creaky floors and great wi-fi. The hotel's downstairs cafe serves excellent food and lattes and is a nice place to check emails and people-watch. Prices are very affordable as well. One consideration is that sound carries and hearing your neighbors in certain rooms comes with the territory. But Ecuadorians (bless them) don't seem to be disturbed by other people's 'life's' noises. :) Staff are young and very helpful though there is no room or appreciation for demanding types. Muy tranquillo is the flow of this charming, well-kept time capsule. This is now one of my favorite hotels whenever visiting Cuenca. Blessings on your journeys, dear fellow-travelers.
Verified

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comodidad frente al parque

Excelente servicio, atención y ubicación justo al frente Del parque Calderon con una hermosa vista.
Verified

10/10 Excellent

yuqin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超级大的房间，非常推荐入住，美的不行。
Verified

2/10 Terrible

Raymond

Disliked: Staff & service, property conditions & facilities

Consider other options

The sink barely drained, the shower too complex to operate without help, 5 minutes later the water is hot. I ordered a cup of coffee Americana ($1.77) It is not what we drink in the US. I did not get my free breakfast with that coffee but they advertise free breakfast. For lunch I ordered chicken and ribs BBQ from their menu only to be informed they have no chicken and ribs. I Just gave up and went to Subway. Nobody speaks English but that would not fix the stunning levels of incompetence of the staff. For example: I asked how much laundry cost they said $2.50 a kilo. I tried to explain to them I have no way to weigh my bag so the information is useless but nobody speaks English or does math because when I asked again, it was .65 cents a pound. Get used to the South American gringo shakedown. The room #3 I stayed in smells like feces and there was a odd stain on the sheet of the bed. I am an old man and three flights of stairs at this altitude is not something I am good at. There is a traffic control below the window that makes a cuckoo clock sound for blind people 24 hours a day. After two days of listening to that, I am going cuckoo, WIFI did not work in most places for any of my 3 devices. I brought a high gain antenna so I was able to use my laptop. I stayed for two days because I paid for two days in advance. Otherwise I would have left after 1 day.
Verified

10/10 Excellent

silvia ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente hotel, su personal muy amable te hacen sentir como en tu casa, el hotel muy bien decorado combinado lo antiguo y moderno con excelente calidad, sobresaliente.
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful location, super spacious!

Our hotel was right on the central plaza in Cuenca, so it was super easy to get around and see what we wanted to see. Our room was a very spacious suite with 1 1/2 baths, so it really was convenient for our party of 4. Breakfast was great, and Pablo was very friendly and talkative. We enjoyed our stay immensely!