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Hotel Spa Santa Ana

3.0 star property
Hotel in Cuenca with full-service spa and free breakfast

Photo gallery for Hotel Spa Santa Ana

Gift shop
Front of property
Rooftop pool
1 bedroom, soundproofing, iron/ironing board, free WiFi
Interior

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Breakfast included
  • 24/7 front desk
  • Laundry
The current price is NZ$127
16 Sept - 17 Sept

Explore the area

View map
Pdte. Córdova, Cuenca, Azuay
  • Calderon Park
    ‪2 min walk‬
  • New Cathedral of Cuenca
    ‪3 min walk‬
  • Río Tomebamba & Calle Larga
    ‪7 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪5 min drive‬

Room options

View all photos for Suite

Suite

Suite

Highlights

Separate dining area
Soundproofed
Kitchen
Full-sized fridge/freezer
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
Satellite channels
Daily housekeeping
In-room massage
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Queen Room

In-room dining

Queen Room

Highlights

Soundproofed
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
Satellite channels
Daily housekeeping
In-room massage
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Soundproofed
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
Satellite channels
Daily housekeeping
In-room massage
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

1 bedroom, soundproofing, iron/ironing board, free WiFi

Quadruple Room

Highlights

Soundproofed
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
Satellite channels
Daily housekeeping
In-room massage
  • Sleeps 4
  • 1 Double Bed and 3 Twin Beds

About the area

Cuenca

Hotel Spa Santa Ana puts you in the heart of Cuenca, within steps of Calderon Park and Convent of the Assumption. Highlights at this hotel include a full-service spa, a restaurant and free continental breakfast. .A day of pampering at Sala Murillo can include access to the sauna and hot tub. Additionally, you'll find free Wi-Fi in public areas, a steam room and laundry facilities. Each morning free breakfast is served. There's also the convenience of free self parking. .Places within a 5-minute walk of this 3-property class Downtown Cuenca hotel include San Francisco Plaza Market and New Cathedral of Cuenca.

What's nearby

  • Calderon Park - 2 min walk - 0.2 km
  • New Cathedral of Cuenca - 3 min walk - 0.3 km
  • Río Tomebamba & Calle Larga - 7 min walk - 0.6 km
  • Alejandro Serrano Aguilar Stadium - 12 min walk - 1.0 km
  • Mall del Rio - 4 min drive - 2.7 km

Getting around

  • 14n - Antonio Borrero Station - 6 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Cuenca (CUE-Mariscal Lamar) - 12 min drive

Restaurants

  • ‪Latitud Cero Taproom - ‬3 min walk
  • ‪Nevius Coffee Rooftop - ‬1 min walk
  • ‪Raymipampa - ‬3 min walk
  • ‪Hotel Santa Lucia - ‬4 min walk
  • ‪Chiplote - ‬4 min walk

About this property

Hotel Spa Santa Ana

Hotel in Cuenca with full-service spa and free breakfast
Hotel Spa Santa Ana offers its guests a full-service spa and a steam room. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 80 meeting rooms are available. Spa services, an arcade/games room, and tour/ticket assistance are also featured at Hotel Spa Santa Ana. Free self parking is available.

This 3-star Cuenca hotel is smoke free.

  • 30 guestrooms or units
  • Continental breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Lift
  • No smoking on site
  • Dining venue
Hotel Spa Santa Ana offers 30 accommodations with an iron/ironing board. 32-inch LED televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead. This Cuenca hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sala Murillo. The spa is equipped with a sauna and a hot tub. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 80 meeting rooms
  • Business centre

Full-service spa

  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Handrails in hallways
  • Lever door handles
  • Lift (155 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (157 centimetre wide)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Restaurant dining guides

More

  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Hotel Spa Santa Ana?

Hotel Spa Santa Ana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Spa Santa Ana?

As of 13 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Spa Santa Ana on 16 Sept 2025 start from NZ$126.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Spa Santa Ana?

Yep, Hotel Spa Santa Ana has a free self car park.

Is there a spa on site at Hotel Spa Santa Ana?

Yep, Sala Murillo is available for guests. It has a hot tub and a sauna.

What makes Hotel Spa Santa Ana a romantic place to stay?

A hot tub and romance packages, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at Hotel Spa Santa Ana.

Does Hotel Spa Santa Ana serve breakfast?

Sure does, complimentary continental breakfast is available daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Spa Santa Ana?

No, Hotel Spa Santa Ana does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Spa Santa Ana?

Yep, you can grab a meal at Hotel Spa Santa Ana's onsite restaurant.

What time are check-in & check-out at Hotel Spa Santa Ana?

Check-in begins at 2:00 PM. Check-out time is noon.

Reviews

Hotel Spa Santa Ana Reviews

6.6

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 7 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 7 out of 25 reviews
Rating 4 - Poor. 3 out of 25 reviews
Rating 2 - Terrible. 4 out of 25 reviews

Reviews

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 13 nights in Feb 2025

10/10 Excellent

Yael

Stayed 2 nights in Jan 2025

2/10 Terrible

Augusta

Stayed 2 nights in Jun 2024

6/10 Okay

Maria, Kissimmee

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

2/10 Terrible

Daryoosh

Stayed 2 nights in Oct 2023

4/10 Poor

Javier, brooklyn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023

2/10 Terrible

Jaime

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca stay

I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022

4/10 Poor

Ricardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Verónica

Travelled with family
Disliked: Staff & service
No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Stayed 1 night in Sep 2024

6/10 Okay

fran

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Stayed 1 night in Aug 2024

2/10 Terrible

David, GUAYAQUIL

Disliked: Cleanliness, staff & service, amenities
La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Stayed 3 nights in Aug 2024

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi casi

La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Stayed 2 nights in Jul 2024

4/10 Poor

CARLOS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Odette

Liked: Staff & service, property conditions & facilities, room comfort

Entrada a piscina

Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Stayed 1 night in Feb 2023

8/10 Good

Joel

Stayed 1 night in Oct 2022

6/10 Okay

NORIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
Stayed 2 nights in Aug 2022

10/10 Excellent

Hector Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feliz estadía

Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Stayed 4 nights in May 2022

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tranquilo
Stayed 3 nights in Apr 2022