Family accommodations in Cumbuco

The hotel was excellent! The room, the pool, the food, everything was great! BUT somehow they messed up our reservation, not sure if that was hotels.com or the hotel itself and they gave us the wrong room. I had booked a suite and they said we booked a single apartment. So we had to pay extra to get the room that we originally booked and that was very disappointing!

As a tourism hotel I would expect that the staff speak some English.. however there was only ONE person who works here that speaks English, and she was almost never around. There was a lot of confusion and misinformation due to lack of communication. I understand I’m in a non English speaking country but at a hotel in this scale it’s not acceptable that NO ONE speaks English. It’s not really worth the price seeing how disorganized everything is there. One of the staff members made me cry because he was trying to force me to pay for something I told him that I no longer was interested in. At the end he apologized and I didn’t get charged, but it did ruin my afternoon. I only had dinner once at the hotel since my first meal was really bad. The fish seemed frozen, I didn’t eat any of it yet the still charged me, which I thought was crazy. An upscale establishment should have taken my meal off the bill. I also got sick from one of their shrimp snacks at the pool. There was an alarming amount of red ants in my room. The shower was designed poorly, and I almost slipped and fell at every use. There’s so much wood in the bathroom, which also wasn’t a smart idea because I can see it getting gross real fast. The shower curtain was full of stains. The spa treatment I wanted to get, I was told they didn’t offer it….?? The bed was very comfortable. Stunning views from room. I will say the place is stunning and the beach is beautiful. Very enjoyable to look at the kite surfers!

Great resort with very helpful staff. Considerable more expensive but really worth it if you like luxury and highly privatized attention.