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KOI Resort & Residence Da Nang

5.0 star property
Luxury resort on the beach, with outdoor pool

Photo gallery for KOI Resort & Residence Da Nang

Outdoor pool
Creator video
Grand Suite
Property amenity
1 bedroom, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service

Explore the area

View map
Truong Sa, Ngu Hành Son, 11, Da Nang, 550000
  • Marble Mountains
    ‪2 min walk‬
  • My Khe Beach
    ‪19 min walk‬
  • Non Nuoc Beach
    ‪1 min drive‬
  • Da Nang (DAD-Da Nang Intl.)
    ‪11 min drive‬

Room options

View all photos for Three-bedroom bungalow with pool view

1 bedroom, minibar, in-room safe, desk

Three-bedroom bungalow with pool view

Highlights

Garden
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
3 bedrooms
Blackout curtains
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Four-bedroom villa with private pool

Four-bedroom villa with private pool

Four-bedroom villa with private pool

Highlights

Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Dining table
Smart TV
  • 4 bedrooms
  • River view
  • Sleeps 7
  • 3 King Beds and 1 Twin Bed

Premier Villa

Highlights

Soundproofed
Air conditioning
Smart TV
3 bedrooms
Blackout curtains
3 bathrooms
Bidet
Hairdryer
  • 3 bedrooms
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Bidet
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Studio with Mountain view

Deluxe Studio with Mountain view | Mountain view

Deluxe Studio with Mountain view

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Bidet
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Four-bedroom beachfront villa with private pool

Four-bedroom beachfront villa with private pool

Four-bedroom beachfront villa with private pool

Highlights

Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Dining table
Smart TV
  • 4 bedrooms
  • Sea view
  • Sleeps 7
  • 3 King Beds and 1 Twin Bed

Presidential Apartment

Highlights

Soundproofed
Private pool
Air conditioning
Smart TV
3 bedrooms
Blackout curtains
3 bathrooms
Bidet
  • 3 bedrooms
  • River view
  • Sleeps 6
  • 3 King Beds

View all photos for Grand Suite

Grand Suite

Grand Suite

Highlights

Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Blackout curtains
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Three-bedroom villa with private pool

1 bedroom, minibar, in-room safe, desk

Three-bedroom villa with private pool

Highlights

Garden
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Smart TV
3 bedrooms
  • 3 bedrooms
  • River view
  • Sleeps 6
  • 3 King Beds

Signature Studio

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bidet
Hairdryer
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Bidet
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Studio

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bidet
Hairdryer
  • 42 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

About the area

Da Nang

A luxury stay in Da Nang awaits you at KOI Resort & Residence Da Nang. Within steps you'll find Marble Mountains and Non Nuoc Beach within a short 5-minute stroll. Highlights at this beachfront resort include 3 restaurants, 3 bars/lounges and an outdoor swimming pool. .For a drink, you can stop by the resort's own beach bar. Spend the day at the beach and enjoy the on-site gym, steam room and kids' swimming pool. Business travelers can take advantage of 4 meeting rooms, a conference centre, and coworking space. Added amenities include free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Free buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also free valet parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 5-property class Ngũ Hành Sơn resort include My Khe Beach and Han River.
View more Resorts in Da NangOpens in a new window

What's nearby

  • Marble Mountains - 2 min walk - 0.2 km
  • My Khe Beach - 19 min walk - 1.6 km
  • Non Nuoc Beach - 1 min drive - 0.8 km
  • Bac My An Beach - 5 min drive - 4.9 km
  • BRG Da Nang Golf Resort - 5 min drive - 4.9 km

Getting around

  • Ga Le Trach Station - 21 min drive
  • Da Nang (DAD-Da Nang Intl.) - 23 min drive

Restaurants

  • Man Ho Restaurant
  • Melia Private Beach
  • ‪La Luna - ‬2 min walk
  • ‪Regency Club - ‬14 min walk
  • ‪My Quang Ba Muoi - ‬13 min walk

About this property

KOI Resort & Residence Da Nang

Luxury resort on the beach, with outdoor pool
For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. After a day at the beach, enjoy amenities at KOI Resort & Residence Da Nang such as an outdoor pool, a children's pool and a fitness centre.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. WiFi is free in public spaces. This luxury resort also offers a steam room and a garden. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Da Nang resort.

  • 174 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
KOI Resort & Residence Da Nang offers 174 air-conditioned accommodations with minibars and a safe. 55-inch Smart televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and bidets.

This Da Nang resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference centre
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • On the beach

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (140 centimetre high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (140 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at KOI Resort & Residence Da Nang

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 800000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: VND 800000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes window guards in all accommodation.

We should mention

  • Pool access is available 24 hours a day.
  • Pets and service animals are not allowed on site.

Property is also known as

Koi & Da Nang Da Nang
KOI Resot Residence Da Nang
KOI Resort Residence Da Nang
KOI Resort & Residence Da Nang Resort
KOI Resort & Residence Da Nang Da Nang
KOI Resort & Residence Da Nang Resort Da Nang

Frequently asked questions

What is the cancellation policy at KOI Resort & Residence Da Nang?

KOI Resort & Residence Da Nang offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at KOI Resort & Residence Da Nang?

Yep, KOI Resort & Residence Da Nang has free valet parking.

Are there any beaches close to KOI Resort & Residence Da Nang?

Yep, KOI Resort & Residence Da Nang is a short 19-minute walk from My Khe Beach.

Is there a spa on site at KOI Resort & Residence Da Nang?

There's no onsite spa, but this property does offer services like massages.

Does KOI Resort & Residence Da Nang have a pool?

KOI Resort & Residence Da Nang has an outdoor pool and a kids' pool. The pool is open 24 hours.

What luxury perks are available at KOI Resort & Residence Da Nang?

KOI Resort & Residence Da Nang features an outdoor pool, a steam room and 3 restaurants. All guestrooms come with hydromassage showerheads and 24-hour room service.

What makes KOI Resort & Residence Da Nang a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at KOI Resort & Residence Da Nang.

Does KOI Resort & Residence Da Nang serve breakfast?

Yep, free buffet brekkie is served daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at KOI Resort & Residence Da Nang?

No, KOI Resort & Residence Da Nang does not offer an airport shuttle service.

Is there a bar or restaurant at KOI Resort & Residence Da Nang?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at KOI Resort & Residence Da Nang?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at KOI Resort & Residence Da Nang?

No, pets and service animals are not allowed.

KOI Resort & Residence Da Nang Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 42 reviews
Rating 8 - Good. 2 out of 42 reviews
Rating 6 - Okay. 6 out of 42 reviews
Rating 4 - Poor. 6 out of 42 reviews
Rating 2 - Terrible. 3 out of 42 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Abigail Thao

Travelled with group
Liked: Room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness, property conditions & facilities
The checking processes was inefficient. Waited well past the checkin time and had to approach staff 3 times before the keys were handed over. The villa we stayed in only had hot water for 1 of the 3 days which was dissapointing. The staff lack communication skills and seem very new to their roles. The food options at the hotel are not great and a little overpriced. The actual resort looks very nice and the villa, apart from the lack of hot water, was perfectly positioned close to the beach and pool. The pool itself does not have enough lounge chairs for the amount of people using it. The water is also very cloudy. Overall the experience was ok, but not up to expectations when considering the price of the room.
Stayed 3 nights in Apr 2025

10/10 Excellent

Brenda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Koi Resort Danang. The aesthetic of the resort is modern, luxurious, and thoughtfully designed—everything felt fresh and high-end. We stayed in a spacious 4-bedroom villa with a private pool, which offered amazing value compared to what you'd pay for a similar stay in places like Mexico. One of the biggest highlights was the complimentary breakfast buffet. It was incredibly generous with a wide variety of options, from Western staples to local Vietnamese dishes. Definitely something we looked forward to every morning! The staff were wonderful—friendly, helpful, and always kind to our two young kids (ages 4 and 5). There were daily kids' activities by the pool, which gave me time to relax and read. These activities do come at an extra cost, but we found them well worth it for the experience and convenience. The resort itself is very peaceful and quiet—almost surprisingly so. It felt a bit empty at times, but we actually appreciated the tranquility. While it is a bit removed from the main part of Da Nang, Grab rides were cheap and easy to arrange, so we had no trouble getting around. The room was clean and well-maintained, and we loved that we could easily adjust the air conditioning to our preference. The lush surroundings added to the relaxing vibe of the resort. Overall, this was a comfortable, serene, and luxurious stay with plenty of Western comforts. I would absolutely stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Getawat

Hotel was far from the main city, so a lot of the tours do not pick up. We booked the Bana Hills tour from the hotel and had to pay extra for pick up. We had to get Grab to go into town, which was fine because it was cheap. We booked the Grand Suite and it was magnificent. Loved the ocean view and wrap around balcony to the city view. Our room had both views. The staff is very nice always willing to help if needed. Breakfast buffet was huge, from Asian to western choices. You won't be starving when you leave. Would I stay in room again?? FOR SURE!! You can't beat the view, even if it means I have to get a Grab to go into town.
Stayed 7 nights in Feb 2025

10/10 Excellent

Minh

Stayed 2 nights in Feb 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 2 nights in Jan 2025

10/10 Excellent

Vu, Ballwin

Nice
Stayed 3 nights in Feb 2025

4/10 Poor

Eui Yung

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort, amenities, the staff are all top notch!
Stayed 5 nights in Jan 2025

6/10 Okay

James

Liked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here’s a good review for a resort in English: "I just had a fantastic stay at KOI Resort & Residence Da Nang. From the moment I arrived, I was greeted with warm hospitality from the staff. The room was beautifully decorated and spotless, with a stunning ocean view. The amenities, like the infinity pool and spa, were amazing and provided the perfect relaxation. The food at the restaurant was delicious, especially the fresh seafood. I will definitely be returning and recommending it to my friends!"
Stayed 1 night in Jan 2025

10/10 Excellent

Sahar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing experience in the Koi resort, the location is amazing, just between the beach and marble mountain!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Vanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

JAEHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2박방갈룸좋습니다.

시설이 크고 좋습니다. 빌라에서 지내는데 부족한 부분은 없었습니다. 호텔건물과 5분내외로 이동할 수 있어 좋고 짐이있으면 직원분들이 버기카를 태워줍니다. 궁금한게 있다면 Kim Anh에게 물어보면 친절하게 알려줍니다. 대부분 대응은 kim이 친절하게 알려주어서 좋습니다. 아직까지는 사람이 붐비지 않아서 대부분 전세내고 사용하는거 같아서 좋습니다. 항상 잘 웃으면서 대응해주시는 모든 직원분들이 좋아서 다시 방문하고 싶어요.
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a villa at the resort and Kim Anh was our host and she and the staff took great care of us. They were very responsive with all our needs such as requesting services, towels, rides, etc. The service and staff here are exceptional and really make you feel welcomed. I highly recommend this resort if you’re staying in Da Nang.
Stayed 3 nights in Nov 2024

10/10 Excellent

Aleisha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had an amazing stay at Koi Resort. The place is so peaceful, staff very attentive. Overall could not fault
Stayed 1 night in Oct 2024

6/10 Okay

Anastasia Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful facilities, pool and proximity to the beach. The bungalows are spacious. Food from the breakfast buffet is pretty good, decent spread. BUT- so many things went wrong during our stay. Our door lock stopped working twice. Key cards stopped working randomly. There were plumbing issues. Lots of the hardware in the bungalow was faulty, which is concerning considering this place just only opened in May (I stayed in August) The AC in the gym and the spa was broken, making it extremely uncomfortable. Occasional visits from lizards in the bungalow. The staff, however, even with their limited English, still tried their hardest to make our stay comfortable, regardless of the multiple mishaps. Especially Kim! She went above and beyond to make sure I had a nice birthday, and gave us her own personal # to personally contact her if we had any issues. I think this property has a long way to go though. I'd love to see it succeed... but more than half of the hotel was vacant and despite it looking luxurious, just as we started to relax and enjoy, there was yet another reminder that the hotel is not ready.
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort

Dont think i will return

The hotel is new and alot of the amenities, bars and restaurants it says is open is not yet open or ready. Housekeeping continously bang the door even when you flag do not disturb on your room. Not alot of staff spoke English so incorrect information was provided. Laundry service damaged my clothes however they did refund me for the item as it was brand new but shouldn't of happened in the first place. In room food options needs to be improved, the menu shows roughly 10 options and nothing else, purely local items but should show some Western items to cover all basis. Was planning to check out early due to how poor the service and the quality of the hotel was but the general manager Joyce went above and beyond to try and make up for all the short falls. This hotel needs staff like Joyce to truly improve its offering otherwise it cannot contend with the Marriotts etc and definatly not Hyatt.
Stayed 4 nights in Jul 2024

10/10 Excellent

Bekah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is really beautiful. Like other reviews say it isn’t yet fully completed but it had everything my family needed and it was a little quieter than other busy resorts we stayed at which was actually very nice. The breakfast buffet was perfect with good food and options. What makes this resort amazing is the kindness of the staff however. They really try to meet your every need, they are polite and friendly and really listen to you. We didn’t have a great experience at the restaurant there onsite (I think it still needs some fine tuning and it can come right) but the staff listened to the feedback you can tell they are trying to listen & learn to see what they can do better. They apologised & then offered some free poolside drinks also. They didn’t need to do this but you can tell they really want you to have a good time - which we did. I would certainly come back again. The villa was nice and large which was relaxing.
Stayed 4 nights in Jul 2024

10/10 Excellent

Lam, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Wang Ruby

Stayed 5 nights in May 2025

2/10 Terrible

Hitoshi

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
14:00にチェックインしたが、お客が多いとのことで、何時にチェックイン出来るかわからないと言われた。 またルームクリーニングも同様。 あり得ない対応、どちらも強いクレームを入れないと対応してくれない。
Stayed 3 nights in Apr 2025

4/10 Poor

Liza Thuy Trang

Stayed 4 nights in Mar 2025

10/10 Excellent

Wayne Wai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Bedroom Villa with Concierge Service

We stayed in a 3 bedroom villa and it was great. There is a small pool for each villa, but we never used it. We used the infinity pool near the beach. The breakfast is good. We also had complimentary afternoon tea, which was placed in a bird cage. We had one complimentary BBQ dinner. The Marble Mountains is across the street. The best part was the concierge service by Miss Kim. We communicated by Whatsapp and she helped us with any requirements quickly. She arranged meals and transportation to tourist spots. She helped retrieve my lost bag after we checked out. If luxury hotels can offer this type of service, this should be the norm. It made the stay 100% more enjoyable.
Stayed 3 nights in Jan 2025

6/10 Okay

JE WEI

Stayed 4 nights in Jan 2025