2/10 Terrible
Lauren
Travelled with family and small children
4 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great at check-in, but couldn't find any staff after that. NONE OF THE EXTERIOR DOORS LOCK, just anyone can walk in any door. My room was dirty, carpet had food on it under the tables, like they only vacuumed the middle of the room. The bathroom had stains in the shower. All vents had chunks of dust and grime on them. NO WIFI or internet in my room. Had a smart TV, but couldn't use it because, no Internet. Couldn't find any staff to talk to about that. Traveled with family and they were in separate rooms and those rooms had all the same issues as mine. Peeling paint in the halls and in the rooms. Everything was humid because the water park is in the middle of the building. I had pool side view because our group had kids with and it made my room smell like chlorine (like my lungs hurt). People banging on room doors in the middle of the night, again couldn't find any staff to deal with it, no answer at the front desk. Large mouse traps in the hallways and large stains on the carpets (hallways and rooms). Beds were fine, but clearly older mattresses, on mine springs squeaked on 1 side. Limited parking at times due to the restaurant in the same building. We came back Saturday night and had to park at the gas station next door until the restaurant goers started to leave. If I wasn't the ride for other family members who didn't want to deal with paying for another room elsewhere, I would have left after the 1st night and stayed somewhere else the 2nd night.