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Prama Sanur Beach Bali

4.5 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Prama Sanur Beach Bali

Outdoor pool, pool umbrellas, pool loungers
Lobby
Club Suite, Balcony, Garden View
3 restaurants, breakfast, lunch, dinner served; Indonesian cuisine
3 restaurants, breakfast, lunch, dinner served; Indonesian cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
The current price is NZ$111
includes taxes & fees
24 May - 25 May

Explore the area

Map
JL Cemara Sanur, Denpasar, Bali, 80228
  • Mertasari Beach
    ‪6 min walk‬
  • Sanur Beach
    ‪8 min walk‬
  • Sanur Night Market
    ‪5 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

Deluxe Room, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Sea View

Deluxe Double Room, Sea View

Deluxe Double Room, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • Sea view
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, Balcony, Garden View

Club Suite, Balcony, Garden View

Club Suite, Balcony, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Bathrobes
  • 70 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
  • Sea view
  • 70 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room (Domestic/KITAS Holder Only)

Minibar, in-room safe, desk, blackout curtains

Superior Double Room (Domestic/KITAS Holder Only)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, Balcony, Garden View

Club Room, Balcony, Garden View

Club Room, Balcony, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room (Domestic/KITAS Holder Only)

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room (Domestic/KITAS Holder Only)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Twin Room, Balcony, Garden View

Club Twin Room, Balcony, Garden View

Club Twin Room, Balcony, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Sea View

Deluxe Twin Room, Sea View

Deluxe Twin Room, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • Sea view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite (Corner)

Suite (Corner)

Suite (Corner)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
  • 70 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

Minibar, in-room safe, desk, blackout curtains

Club Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room With Sea View

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room With Sea View

  • Sleeps 2
  • 2 Single Beds

View all photos for Club Twin Room

Minibar, in-room safe, desk, blackout curtains

Club Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite

Minibar, in-room safe, desk, blackout curtains

Club Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room With Sea View

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room With Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite

Minibar, in-room safe, desk, blackout curtains

Corner Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room Garden View

  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, blackout curtains

Junior Suite

  • Sleeps 2
  • 1 King Bed

About the area

Denpasar

A luxury stay in Denpasar awaits you at Prama Sanur Beach Bali. Within just a 10-minute stroll, you'll find Sanur Beach and Mertasari Beach. Highlights at this beachfront hotel include 3 restaurants, 3 bars/lounges and an outdoor swimming pool. .The restaurant, Tirta Poolside Restaurant, is open for breakfast. Bamboo Beach Bar is the hotel's own bar. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas, spa services and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. .Attractions within a 15-minute drive of this 4.5-property class Denpasar hotel include Waterbom Bali and Beachwalk Shopping Center.

What's nearby

  • Mertasari Beach - 6 min walk - 0.5 km
  • Sanur Beach - 8 min walk - 0.7 km
  • Semawang Beach - 12 min walk - 1.1 km
  • Sindhu Beach - 5 min drive - 3.5 km
  • Sanur Night Market - 5 min drive - 3.7 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 25 min drive

Restaurants

  • ‪Massimo - ‬4 min walk
  • ‪Beach Club Bar & Restaurant - ‬6 min walk
  • ‪Place 2 be - ‬4 min walk
  • ‪Paon International Restaurant - ‬2 min walk
  • ‪Jawa Moro Seneng Bu Slamet Warung - ‬6 min walk

About this property

Prama Sanur Beach Bali

Luxury hotel on the beach, with outdoor pool
Prama Sanur Beach Bali offers its guests a kids' pool, an outdoor pool, a waterslide, and a fitness centre. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi.

Spa services, a complimentary children's club, and multilingual staff are also featured at the luxury Prama Sanur Beach Bali.

This 4.5-star Denpasar hotel is smoke free.

  • 428 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 1971
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Garden
  • Gift shop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Prama Sanur Beach Bali offers 428 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies. Televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services.

Languages

English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Bamboo Beach Bar
  • Basilico Italian
  • Lada Restaurant
  • Tirta Poolside Restaurant

Things to do

  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Gym
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Pool toys
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • Lift

More

  • 4 floors
  • Banquet hall
  • Built in 1971
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 17

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in a Domestic/KITAS Holder Only room type must present either an Indonesia ID card, KTP identity card, or KITAS card at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Prama Sanur Beach Bali

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 38.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 per person
  • Rollaway bed fee: USD 38.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sanur Beach
Sanur Beach Hotel
Prama Sanur Beach Bali previously Sanur Beach Hotel Bali
Prama Bali previously Hotel Bali
Prama Sanur Beach Bali previously Sanur Beach Bali
Prama Bali previously Bali
Prama Sanur Beach Bali Hotel
Prama Bali Hotel
Prama Sanur Beach Bali (previously Sanur Beach Hotel Bali)
Prama Sanur Beach Bali Hotel Denpasar
Prama Sanur Beach Bali Denpasar
Hotel Prama Sanur Beach Bali Denpasar
Denpasar Prama Sanur Beach Bali Hotel
Prama Sanur Beach Bali (previously Sanur Beach Hotel Bali)
Prama Sanur Beach Bali Hotel
Hotel Prama Sanur Beach Bali
Sanur Beach Hotel
Prama Sanur Bali Denpasar

Frequently asked questions

What is the cancellation policy at Prama Sanur Beach Bali?

Prama Sanur Beach Bali offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Prama Sanur Beach Bali?

As of 16 May 2025, prices found for a 1-night stay for 2 adults at Prama Sanur Beach Bali on 24 May 2025 start from NZ$111.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Prama Sanur Beach Bali?

Yep, Prama Sanur Beach Bali is a short 8-minute walk from Sanur Beach. Fun beach activities include snorkelling, windsurfing and body boarding.

Is there a spa on site at Prama Sanur Beach Bali?

There's no onsite spa, but this property does offer spa services.

Does Prama Sanur Beach Bali have a pool?

Prama Sanur Beach Bali has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Prama Sanur Beach Bali have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Prama Sanur Beach Bali?

Prama Sanur Beach Bali features an outdoor pool, 3 restaurants and 3 bars.

What makes Prama Sanur Beach Bali a romantic place to stay?

Beachfront dining and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Prama Sanur Beach Bali.

Does Prama Sanur Beach Bali serve breakfast?

Yeah, buffet breakfast is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Prama Sanur Beach Bali?

No, Prama Sanur Beach Bali does not offer an airport shuttle service.

Is there a bar or restaurant at Prama Sanur Beach Bali?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Prama Sanur Beach Bali?

Check-in begins at 2:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Prama Sanur Beach Bali?

No, pets and service animals are not allowed.

Prama Sanur Beach Bali Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 382 out of 997 reviews
Rating 8 - Good. 448 out of 997 reviews
Rating 6 - Okay. 118 out of 997 reviews
Rating 4 - Poor. 37 out of 997 reviews
Rating 2 - Terrible. 12 out of 997 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool. Good breakfast options
Stayed 3 nights in Apr 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prama Sanur was excellent with the standout being the polite and friendly staff and the amazing food and dining options.
Stayed 5 nights in Mar 2025

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

6/10 Okay

Cafiero

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Hotel review

Old hotel needs renovation
Stayed 12 nights in Jan 2025

4/10 Poor

kerryn nichole

Travelled with family
Liked: Property conditions & facilities
If you’re looking for a quiet evening don’t book here.. very loud music from 6:30pm from hard rock to duff duff until 10pm every night.
Stayed 12 nights in Jan 2025

8/10 Good

Louis, SASKATOON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, friendly staff, good breakfast but very busy restaurant at breakfast time. At times you need to wait for a table. Need coffee makers. Staff running around with coffee pots filling people’s cups. Coffee is then not hot. Get coffee makers.
Stayed 4 nights in Feb 2025

10/10 Excellent

Charlotte

Stayed 4 nights in Jan 2025

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would return, feels like a resort

We loved being on the beach, you can just stroll between the beach and pool. I loved that there was a family pool on one side and a more "adult" pool, it made for a very peaceful swim and hangout. The breakfast buffet was awesome, we enjoyed eating Balinese food but there was a wide selection for all sorts of tastes including typical western palates. We appreciated being accommodated with a late check out the day of our flight. There are a lot of activities on site (night shows etc) that aren't advertised online, for example electric and non-electric bike rentals, traditional balinese night show, etc (with costs but pretty reasonable). There were bands playing on the beach for free most nights. I wish we had stayed longer in Bali and I would definitely return to this hotel. The area around the hotel is very walkable, with lots of restaurants, shops, a grocery etc. The only downside was that the rooms are a little dated and worn, and the cleaning in not spotless (but far from bad).
Stayed 2 nights in Jan 2025

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel, the staff, the cleanliness, the food, everything was amazing
Stayed 5 nights in Jan 2025

6/10 Okay

Bhavdeep

Outside area is good. Services are average . They provide one bottle 250ml water per day which is insufficient. If need more we have to pay.
Stayed 5 nights in Jan 2025

8/10 Good

Ester

Liked: Staff & service, room comfort

Big and kid friendly

We booked a sea view room, which had a great view. The room was spacious enough, but, as others say, it is very tired and old. The floors are i think a laminate, and creak like walking on a bubble. Our bed was comfortable, but my sons room, his bed was a lot firmer. He ask for a mattress topper, which made it better for him. I booked this resort for the beach and pools, as we had our 3yr old granddaughter with us. She was very happy in any of the pools, which was great. Again age is showing in the pools also, tiles are looking worse for wear, especially in kiddy pools. We ate and drank a lot at the hotel, and found the meals to be good. Yes, as others say, cheaper options close by, but, what we got was good. Staff are all very good, which is usual for Bali hotels, my only complaint was house keeping was done later in the day, and as my grand daughter was sleeping, they had to be turned away, or were just asked for extras, without having a full service. My experience other hotels is that housekeeping was done earlier in the day. We would possibly stay here again, i cant say for sure. If your ok with big, and busy, and have children, then it's definitely worth giving it a go.
Stayed 5 nights in Jan 2025

8/10 Good

milan

Stayed 5 nights in Jan 2025

8/10 Good

deryl

Liked: Cleanliness, staff & service
Great place and nice location
Stayed 3 nights in Jan 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a quite area of Sanur, but within walking distance to all different types of restaurants and shops.
Stayed 10 nights in Jan 2025

4/10 Poor

Ngoc

Stayed 2 nights in Jan 2025

8/10 Good

Sweet

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were all very attentive - great service. Nothing was too hard for them. The hotel/building is generally old and needs updating, but it was fine not a huge drama
Stayed 4 nights in Jan 2025

8/10 Good

CLARE

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent situation on the beach Plenty of choice for dining nearby Easy walking on good footpaths Friendly staff
Stayed 8 nights in Jan 2025

10/10 Excellent

David

Stayed 11 nights in Dec 2024

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Just amazing, this is what I wanted Bali to be. Would deffo come back :-)
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Bali Getaway Group( Linga Longa)

Part of a group of 40 friends and family that celebrated a milestone birthday for family member. Staff at the Hotel was absolutely welcoming, humble and always willing to help. Hotel itself needs there rooms revamped. Serveral rooms had issues, access cards, toilets to name a few.Food was okay, a change in menu will be really welcomed. Anyway had a great 9 days with family and friends..
Stayed 9 nights in Dec 2024

6/10 Okay

YURI

Stayed 8 nights in Dec 2024

10/10 Excellent

David, North Ward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect holiday location for all ages and activities. I would most definitely return.
Stayed 12 nights in Dec 2024

4/10 Poor

Niranjan

Liked: Cleanliness, amenities
Disliked: Staff & service
I only chose this property because of proximity to the beach and pool as I had wanted a quiet time without having to worry about security. Unfortunately, I believe I was harassed by the pool staff there on my last night. One of them approached me out of the blue ( even though I had sat at the same place at the pool and it had been raining ) for the days I was there. Before my massage appointment it was sunny again and I chose not to use my towel card to get another towel pool Incase I forgot before going to the massage I booked at the same hotel. One of the staff demanded that I use only the pool towel ( note that I had itches after lying on it previous days ) and I was the only person he had approached and said that I was trespassing . Firstly , pool staff do nothing . Regulations do not require nor can they mandate the towel I choose to use on my body . Instead of asking loud noise makers to keep quiet I was singled out unnecessarily. For a 5-star resort , training on etiquette and not singling out and harassing women is paramount especially when in swimming wear . After the massage at the hotel I refused to spend any more money at the hotel. Yes they apologized but only because I asked why I was singled out and why I was the only one harassed even though I was quiet minding my own business . Maybe I did not fit into the typical crowd there and looked “poor” enough to bully on my own. Safety for me was compromised .
Stayed 3 nights in Dec 2024