Ingiriya accommodation from NZ$64

I made a reservation for March 5, 2025, and arrived at the hotel around 5:30 PM after a long and exhausting journey with my family from Colombo. The road conditions were extremely poor, and the location is very remote, making the trip even more difficult. Upon arrival, there was no welcome or assistance. When I informed the staff that I had a reservation, I was told there was no booking under my name. I showed my reservation number to the property manager, yet they still insisted that no reservation existed. By this time, it was already dark, and we were unfamiliar with the area. We were left without a place to stay, with no support or solution offered by the hotel staff. We had to carry our luggage back to the car and leave, completely exhausted and distressed. No apology or assistance was provided. This was one of the worst and most upsetting experiences I have ever faced.

Yes

This is far from a 4* hotel. The property is VERY run down and so many things are broken. It needs urgent repairs but nobody seems to be bothered. Staff at check in were not bothered at all, take it or leave it attitude. The doorman/porter was the only nice person. Check-in was at 2pm I arrived at 5pm waited for a hour and my room was still not ready. After 2 hours still nothing but nobody was bothered, so I went elsewhere. Overall worst hotel I’ve ever stayed in