Kiso District accommodation from NZ$96

First of all, heavy smokers sit at the entrance to the hotel and this fills the lobby and elevators with smoke. The service at the bar is terrible and very unkind. There are no toiletries in the room at all. The shower is great and the bed is excellent. But the smoking and the staff spoiled the score.

This hotel was very nice. The room was clean and spacious and the breakfast buffet is excellent. What impressed me most was the customer service. I left something in my room after checking out and didn’t realize it until the next day. I contacted the hotel through the Hotels.com messaging feature and the staff were so responsive and went above and beyond to coordinate getting this delivered to my next hotel. I did not expect the hotel to respond so quickly and to go as far as to coordinate with the next hotel to ensure my item was returned to me. I am thoroughly impressed with the staff here. I would definitely stay here again.

This was probably the best hotel I stayed at during my Japan trip! The location was excellent — an easy walk to the morning markets, old town, restaurants, and everything I wanted to see in Takayama. The room was very comfortable, especially the large bed, and I loved having a washer/dryer combo machine right in the room. After traveling and walking so much every day, it was incredibly convenient and worked surprisingly well. One of my favorite touches was the relaxing foot bath area, which was perfect after long sightseeing days. The onsen was also wonderful and made the stay even more special. I also enjoyed the hotel dinner buffet. There was plenty of food, lots of variety, and everything was tasty and well worth the price. Overall, this hotel had all the comfort, convenience, and amenities I could ask for. I would absolutely stay here again when visiting Takayama!