Hotels on the River in Maine

Front staff was excellent to deal with and very pleasant. The shuttle drivers were also very accommodating and got us to and from our concert venue without a problem. The hotel is bright, quiet and very clean. The only issue is with the parking garage at the hotel........the spaces are small!! We have a Subaru Legacy and it was a challenge getting the car into the space. The check-in clerk did let us know ahead that the garage adjacent to the hotel was also available and better for larger vehicles. Otherwise, I would not hesitate to stay there again. Oh, and the restaurant had a great menu....the Lobster Arancini was delicious!

A hotel has control over cleanliness, upkeep, and service. This hotel ranks very poorly in service. Not a single smile from any staff at check-in, check-out, or requests. They advertise pickup from the airport is available but after a call before flight, after landing, and then 3 more calls after landing, the shuttle did not arrive even after an hour. The hotel is 10 minutes away from the airport! In my last call to the hotel, they told me they couldn't even contact the driver of the shuttle and did not know where they were. No apology or explanation afterwards. If a service is not available, don't advertise it and don't falsely lead customers to believe it is there. Lastly, a simple apology goes a long way, but no apology goes further. I would never stay here again and recommend all to be wary.

Great time was had by all.