Arcade Hotels in Morocco

A first visit to Marrakech + Morocco and this was a wonderful Rhiad and a wonderful place to stay. As we couldn't check in until 3pm and our morning flight landed around 1030am we were able to leave our luggage and start our exploration of Marrakesh.Palais Moulay Said had previously arranged an airport transfer which was on time and communication was clear and efficient. were greeted by a member F staff, who took our bags and led Us into the Medina.Aftet flling out some paperwork We wete greeted qith Moroccon Tea biscuits lovely welcome. + We changed and left for our pre booked trip A taxi was offered but we declined and decided to walk into the Souks. Upon our evening return we were welcomed,given our room key breakfast timings were confidently explained as were Spa opening times and a price list also given. Our whole experience was wonderful, nothing too much trouble, from a coffee to our room,a spa appointment which was Hlammam and a massage,truly wonderful, highly recommend, To booking a return airport transfer and being escorted out of ine Medina to the car. .The sewage/drainage smell takes a little getting used too due to the old infalastrucure of the pipes,the sink cranks up quite a whiff! Running the water helps and closing the bathroom door

Communication with hotel very poor. Sent messages via Expedia and email before arrival and received no response. There is no hotel shuttle, they will send you a taxi and will charge you higher rate. Much cheaper and faster to get an uber. The service in the hotel is pretty average or below average. There is only one or two people that were really outstanding, real shame, below expectations.

good service.