St. Philip accommodation from NZ$308

The worst trip ever. The staff was rude and tried to stuff us in a different room than what I prepaid for. I paid for ocean front with a 26 foot pool, they tried to stick us with a garden view. Only after asking for the GM did they switch us to an ocean front room. The service was terrible. They never came to pick up our bags after 2 phone calls, I dragged them to the lobby myself. Don't waste your money on this place. Not even close to worth it.

Beautiful grounds. Great restaurants. The rooms are very luxurious - especially the bathtubs. Entertainment is great too! Kids loved the pool. I do wish there were more pools for the kids to enjoy. Booking reservations for dinner was a nightmare though. We couldn't book in advance, were staying a week and on night one there was a restuarant already entirely booked! How does that even happen?! Also no kids in restaurants after 8pm!!! Finally check in was awful. We got there on time - rooms not ready & told to go eat first so we did - 2+ hours later rooms still not ready. I almost cried. They finally became available. That was completely unacceptable. Property was fine - but on the south part of the island so beaches not good (Sargasm) and far from the Main areas. Resort amenities made up for that with peppered in excursions.

The hotel was nice and centrally located. They definitely need to do some renovations as the wear and tear is showing. Overall a great vacation and the hotel staff were excellent.