4/10 Poor
John
31 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived and entered my code to get in.
I went to my room and entered the code to enter. I entered the room and there were two undressed guests inside. They ran and slammed the door closed. I was traumatised.
Reception is unmanned during check-in hours so I called them. Got through to AI receptionist who would only speak German.
Eventually, after multiple calls, it switched to English, then transferred me to a human. The human gave me a different room number and code.
I went back up the stairs with my luggage, tried to enter that room, but the code was wrong. I went back down the 4 flights of stairs and called again, multiple times because the AI receptionist was ignoring my request to transfer to human.
Finally I was given a working code door, now traumatised and exhausted.
The room looked clean, but then I found a long black hair on my pillow case. This made me feel I'm sleeping on used, unwashed pillow cases. No one at reception and stupid AI phone service if I call, so nothing I could do.
Only two very thin pillows, no spare in the cupboard. Luckily, it was me alone, so I used both.
I paid for one double bed, but was now in two single beds.
There is no door on the bathroom due to the space, so expect smells to spread to the room unless you close the other bedroom door. The smell is still in your hallway.
Sound proofing is not good, woken up multiple times with people entering their codes and opening the lift door despite both my doors closed.
John
Stayed 1 night in Oct 2025