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InterContinental Edinburgh The George by IHG

4.0 star property
Eco-certified hotel with fitness centre and 24-hour business centre

Photo gallery for InterContinental Edinburgh The George by IHG

Exterior
Banquet hall
Banquet hall
1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Air conditioning
  • Pet-friendly
  • Bar
The current price is NZ$682
includes taxes & fees
6 July - 7 July

Explore the area

Map
19-21 George Street, Edinburgh, Scotland, EH2 2PB
  • Edinburgh Playhouse Theatre
    ‪10 min walk‬
  • Edinburgh Castle
    ‪10 min walk‬
  • University of Edinburgh
    ‪13 min walk‬
  • Edinburgh (EDI)
    ‪19 min drive‬

Room options

View all photos for Suite, Multiple Beds (Somerville)

Suite, Multiple Beds (Somerville)

Suite, Multiple Beds (Somerville)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 76 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed (Ferrier)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite, 1 King Bed (Ferrier)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 55 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite, 1 Bedroom, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 2 Single Beds

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 24.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Double Beds

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
  • 29.5 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 Double Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Classic Room, 1 Double Bed

7.4 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Cosy)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Room, 1 Double Bed (Cosy)

8.6 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Classic Room, 1 King Bed, Accessible

7.2 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, City View

Rainfall showerhead, free toiletries, hair dryer, bathrobes

Premium Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 29.5 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 24.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Rainfall showerhead, free toiletries, hair dryer, bathrobes

Classic Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 24.5 sq m
  • Sleeps 1
  • 1 Single Bed

About the area

Edinburgh

InterContinental Edinburgh The George by IHG puts you in the heart of Edinburgh, within just a 10-minute stroll of Princes Street Gardens and St. Giles' Cathedral. Highlights at this eco-friendly hotel include a restaurant, a bar/lounge and a 24-hour business centre. .The restaurant, Le Petit Beefbar, serves local and international cuisine and is open for breakfast, lunch and dinner. 3385 square feet (315 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a business centre and coworking space. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Full breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 15-minute walk of this 4-property class Edinburgh City Centre hotel include Edinburgh Playhouse Theatre and Edinburgh Castle.

What's nearby

  • Princes Street Gardens - 3 min walk - 0.3 km
  • St. Giles' Cathedral - 9 min walk - 0.8 km
  • Edinburgh Playhouse Theatre - 10 min walk - 0.9 km
  • Edinburgh Castle - 10 min walk - 0.9 km
  • University of Edinburgh - 13 min walk - 1.2 km

Getting around

  • St Andrew Square Tram Stop - 4 min walk
  • Edinburgh Waverley Station - 8 min walk
  • Edinburgh Airport (EDI) - 38 min drive

Restaurants

  • ‪The Dome - ‬2 min walk
  • ‪Lowdown - ‬2 min walk
  • ‪Hard Rock Cafe - ‬1 min walk
  • ‪Amarone - ‬2 min walk
  • ‪Why Not - ‬2 min walk

About this property

InterContinental Edinburgh The George by IHG

Eco-certified hotel with fitness centre and 24-hour business centre
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3385 square feet (315 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the eco-certified InterContinental Edinburgh The George by IHG.

This 4-star Edinburgh hotel is smoke free.

  • 1 building
  • 239 guestrooms or units
  • 7 levels
  • Conference rooms
  • 3385 sq ft of conference space
  • 315 sq. m of conference space
  • Built in 1775
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
InterContinental Edinburgh The George by IHG offers 239 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Edinburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Czech, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Spanish, Turkish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 17 per day); discounts available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 26.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Burr & Co
  • Le Petit Beefbar

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3,385 square feet of conference space
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Lift (89 centimetre wide door)
  • Tile flooring in public areas
  • Vibrating pillow alarm
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1775
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 26.95 per person
  • Off site parking fee: GBP 17 per day (0.5 mi away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments, Google Pay and Apple Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

George Edinburgh
Principal Edinburgh George Street Hotel
George Hotel Edinburgh
Principal George Street Hotel
Principal Edinburgh George Street
Principal George Street
The Principal Edinburgh George Street Scotland
The Principal Edinburgh George Street

Frequently asked questions

What is the cancellation policy at InterContinental Edinburgh The George by IHG?

InterContinental Edinburgh The George by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Edinburgh The George by IHG?

As of 28 Jun 2025, prices found for a 1-night stay for 2 adults at InterContinental Edinburgh The George by IHG on 6 Jul 2025 start from NZ$681.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to InterContinental Edinburgh The George by IHG?

The closest beach to InterContinental Edinburgh The George by IHG is Portobello Beach (5.4 km).

What makes InterContinental Edinburgh The George by IHG a romantic place to stay?

Couples dining and romance packages, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at InterContinental Edinburgh The George by IHG.

Does InterContinental Edinburgh The George by IHG serve breakfast?

Yep, full breakfast is available weekdays from 7:00 AM to 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at InterContinental Edinburgh The George by IHG?

No, InterContinental Edinburgh The George by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Edinburgh The George by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Edinburgh The George by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at InterContinental Edinburgh The George by IHG?

Furry friends are welcome at InterContinental Edinburgh The George by IHG, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

InterContinental Edinburgh The George by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 651 out of 1000 reviews
Rating 8 - Good. 211 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 29 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, classic hotel. Loved it!
Stayed 1 night in Mar 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Classic.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Samantha

Stayed 3 nights in Mar 2025

10/10 Excellent

Rupert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

InterContinental Edinburgh The George by IHG

Hotel ideally located for business conference in the city. Friendly and helpful staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Sherrie

Stayed 3 nights in Feb 2025

10/10 Excellent

Mailie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed here for my birthday and it was an amazing experience! 10/10 would recommend!
Stayed 6 nights in Feb 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with friendly, professional staff. Sits in a lovely location on George St with lots of Edinburgh highlights on short walking distance. Rooms are spacious and comfortable. Lovely breakfast that is worth lingering over.
Stayed 1 night in Feb 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Stayed 1 night in Feb 2025

10/10 Excellent

James, Huntington

Liked: Cleanliness, staff & service, property conditions & facilities
Tomas and his staff were so wonderful in helping to coordinate our return to Edinburgh and the Intercontinental Hotel for a second time. He made things feel personal and not just a business transaction. Would recommend this hotel without reservation.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel and incredibly helpful staff. Excellent breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in the heart of the shopping district. We received a competitive offer for our stay but were rewarded with a room that had only a standard double. Okay that’s fine except the room was freezing and we waited a long time to only get tepid water from the shower. Reception staff were quick in resolving the problem and moved us to another room where everything was as expected - in the renovated area of the hotel. Breakfast choice was adequate but overall hot food again tended to be tepid and looked like it had been sitting for a long time. I ordered porridge but because the wait was too great I went ahead with my cooked breakfast. When it eventually arrived - I had finished the breakfast and didn’t feel like eating the tepid porridge that was presented. Definitely a theme going on with inadequate temperatures. Staff were consistently friendly and efficient throughout our short stay. Reception area is inviting and comfortable. Restaurant was closed as it was a Monday so can’t comment.
Stayed 1 night in Feb 2025

10/10 Excellent

Mei Fong Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, nice environment, reasonable price for the luxury hotel, nice staff and good breakfast provided, highly recommend

10/10 Excellent

Gerald

Liked: Cleanliness, property conditions & facilities
All staff excellent
Stayed 3 nights in Feb 2025

10/10 Excellent

Kharesa Kesa

Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very good, staff very friendly, 6 star service with espresso machine, mini bar and fruit I. The gym. The walls are a bit thin and the toilet flush is hard to operate.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ruben

Liked: Amenities
Excellent staff made us feel like home. The best central location to everything
Stayed 4 nights in Feb 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay with only (very) minor flaws

Perfect stay from check-in to check-out and certainly helped by a better standard of room than our last stay (previous one was small, lacked any element of being special). Reception staff helpful, friendly and welcoming, as were the dining staff. Room and bathroom very clean and comfortable. Points to mention for hotel awareness are 1) breakfast, although really good variety, could be warmer and 2) bed pillows full of air rather than fullness. Other than that this was a really enjoyable stay and we hope to repeat again in the future.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities

George Edi

Lovely hotel but had to ask for a room change due to air con noise outside.
Stayed 2 nights in Nov 2024

10/10 Excellent

Caroline

Stayed 3 nights in Feb 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities