Motel 6 - accommodation in El Paso

Needed towels they stated the didn’t have many made it a big deal for an extra towel The water mark is seasonal doesn’t state that on line No blowdyer came for one took them 45mins to take to room Safe hotel Stay needs new employees

Property was nice. Front desk was very nice and a rooftop had a very nice .

I have to explain my poor ratings because not everything was bad. The first room #7105-we were assigned was absolutely horrible-the carpet and hassock were stained in numerous places. There was no hot water. The toilet flush handle was actually broken, which we discovered the hard way, couldn’t flush. And when I tried to call the desk the phone wasn’t working! Only one bed side table & lamp. When I called via cell, the desk didn’t initially offer an apology and agreed to give us a new room. No apology or recognition of the inconvenience. Or credit or refund offered. New room was fine. Lobby excellent, very clean, good security fencing and gates around property.