4/10 Poor
Luke
Travelled with partner
7 May 2025
Disliked: Staff & service
We recently had the pleasure of staying at the beautiful Ettalong Beach Tourist Resort for the second time, having enjoyed our first visit about a year ago. Prior to our arrival, we called the front desk to confirm our reservation and let them know we would be arriving around 8:30 PM due to work commitments. The receptionist kindly instructed us to collect our key from the key safe outside.
I also inquired about the possibility of a late checkout, given our late arrival, and was assured that we could stay in our room until 12 PM. However, to our surprise, shortly after 10 AM the following morning, a housekeeper entered our room without any prior notice, which was quite uncomfortable for both my partner and me.
When we went down to check out, an older gentleman at the front desk apologized for the mix-up. He explained that we should have called ahead again to confirm our late checkout, as the key to our room was still on the desk. It seems there may have been some miscommunication during the shift change, leading to this oversight.
Despite this hiccup, we still appreciate the resort’s beauty and amenities. We hope that better communication can be established at the front desk for future guests. Overall, we look forward to returning again and hope for a smoother experience next time!
Luke
Stayed 1 night in May 2025