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Dimora Palanca Boutique & SPA

Photo gallery for Dimora Palanca Boutique & SPA

A building with a white facade, multiple arched windows, and a well-maintained garden with outdoor seating.
A modern bedroom with a curved bed, a walk-in closet, and a built-in seating area.
A hotel room with a bed, a desk with a computer, a TV, and a view of the outside.
A modern interior with a curved sectional sofa, a staircase, and a wall with built-in lighting.
A dining area with two round tables, each surrounded by four chairs, and a large, ornate chandelier above.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is NZ$439
includes taxes & fees
29 Aug - 30 Aug

Explore the area

View map
Via della Scala, 72, Florence, FI, 50123
  • Place, Leopolda Station Exhibition Center
    ‪6 min walk‬
  • Place, Piazza di Santa Maria Novella
    ‪10 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪11 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪5 min drive‬

Room options

View all photos for Deluxe Double Room Single Use, 1 Double Bed, Private Bathroom

A bedroom with a large bed, a headboard, a framed picture on the wall, and a door to the right.

Deluxe Double Room Single Use, 1 Double Bed, Private Bathroom

  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed, Non Smoking, Tower

A modern hotel room with a large bed, a desk, and a view of the outdoors.

Superior Room, 1 Double Bed, Non Smoking, Tower

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Double Room, Garden View, Annex Building

A hotel room with a large bed, a desk with a lamp, a chair, and a small table.

Classic Double Room, Garden View, Annex Building

  • Garden view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite

A hotel room with a large bed, a chair, a desk, and a window with curtains.

Junior Suite

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Honeymoon Suite, Garden View, Garden Area

A modern bathroom with a large bathtub, a potted plant, and a window providing natural light.

Honeymoon Suite, Garden View, Garden Area

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, Sauna, Executive Level

A bedroom with a bed, a bench, a painting, and a window with sheer curtains.

Deluxe Suite, Sauna, Executive Level

  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Suite, Garden View, Garden Area

A hotel room with a bed, a desk, a chair, a lamp, and a door leading to another room.

Family Suite, Garden View, Garden Area

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Junior Suite with Jacuzzi

A hotel room with a large bed, a desk, a chair, a small table, a desk lamp, and a window with curtains.

Junior Suite with Jacuzzi

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double classic Patio

Premium bedding, down duvets, pillow-top beds, minibar

Double classic Patio

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Florence

A luxury stay in the heart of Florence awaits you at Dimora Palanca Boutique & SPA. Within just a 15-minute stroll, you'll find popular places like Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. Highlights at this Colonial hotel include a full-service spa, a restaurant and a bar/lounge. .Bar Dimora Palanca is the hotel's own lobby lounge. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available daily between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 20-minute walk of this 5-property class Historic Centre of Florence hotel, attractions include Piazza del Duomo and Ponte Vecchio.

What's nearby

  • Leopolda Station Exhibition Center - 6 min walk - 0.6 km
  • The New Florence Opera House - 6 min walk - 0.6 km
  • Piazza di Santa Maria Novella - 10 min walk - 0.8 km
  • Basilica of Santa Maria Novella - 11 min walk - 1.0 km
  • Fortezza da Basso - 11 min walk - 1.0 km

Getting around

  • Porta al Prato Station - 5 min walk
  • Porta al Prato - Leopolda Tram Stop - 5 min walk
  • Peretola Airport (FLR) - 20 min drive

Restaurants

  • ‪Caffè Alinari - ‬10 min walk
  • ‪All'Antico Vinaio - ‬8 min walk
  • ‪Caffè degl'Innocenti - ‬12 min walk
  • ‪Tentazioni Cafè - ‬8 min walk
  • ‪Fratelli Cuore - ‬8 min walk

About this property

Dimora Palanca Boutique & SPA

Dimora Palanca Boutique & SPA offers its guests a full-service spa and in-room fitness. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Dimora Palanca Boutique & SPA. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 20 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1850
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue
Dimora Palanca Boutique & SPA offers 20 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets.

This Florence hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Dimora Palanca SPA. Services include massages.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (EUR 20 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 30 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar Dimora Palanca
  • Ristorante Dimora Palanca

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Lift (80 centimetre wide door)
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Built in 1850
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Workout equipment

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet (varies based on length of stay)
  • Maximum 1 (weight limit: 11 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 15 for children
  • Uncovered self-parking fee: EUR 20 per day
  • Pet fee: EUR 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 30.0 per day
  • Spa fee: EUR 35 per person per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number IT048017A1U7SQK9MM

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Dimora Palanca
Dimora Palanca & Spa Florence
Dimora Palanca Boutique & SPA Hotel
Dimora Palanca Boutique & SPA Florence
Dimora Palanca Boutique & SPA Hotel Florence

Frequently asked questions

What is the cancellation policy at Dimora Palanca Boutique & SPA?

Dimora Palanca Boutique & SPA offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dimora Palanca Boutique & SPA?

As of 23 Aug 2026, prices found for a 1-night stay for 2 adults at Dimora Palanca Boutique & SPA on 29 Aug 2026 start from NZ$439, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dimora Palanca Boutique & SPA?

Yep, Dimora Palanca Boutique & SPA has an uncovered self car park for EUR 20 per day. A self car park is also available, for a fee. Onsite parking is limited.

Is there a spa on site at Dimora Palanca Boutique & SPA?

Yep, Dimora Palanca SPA is available for guests. You'll enjoy services like massages.

What makes Dimora Palanca Boutique & SPA a romantic place to stay?

Couples dining and a champagne service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Dimora Palanca Boutique & SPA.

Does Dimora Palanca Boutique & SPA serve breakfast?

Yeah, buffet breakfast is offered daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Dimora Palanca Boutique & SPA?

No, Dimora Palanca Boutique & SPA does not offer an airport shuttle service.

Is there a bar or restaurant at Dimora Palanca Boutique & SPA?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Dimora Palanca Boutique & SPA?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dimora Palanca Boutique & SPA?

Furry friends are welcome at Dimora Palanca Boutique & SPA, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 5 kg per pet.

Dimora Palanca Boutique & SPA Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 68 reviews
Rating 8 - Good. 5 out of 68 reviews
Rating 6 - Okay. 4 out of 68 reviews
Rating 4 - Poor. 3 out of 68 reviews
Rating 2 - Terrible. 2 out of 68 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very friendly staff and great location just outside hustle and bustle of Florence.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and quiet. Would stay there again.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Joris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Very, very friendly staff!
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful! Our room was beautiful and clean. The staff was outstanding and the food was great!
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was great for our needs. It was very convenient for us because it had parking on the premises. The staff was amazing and the king room was beautiful. The only drawback is that it was a bit of a walk from the city center.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I particularly love the authenticity of the building being hundreds of hundreds of years old and yet well cut, beautiful staff beautiful spa only lacking in the dining aspect but everything else was perfect. Highly recommend but recommend going out for dinner.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here. Excellent property, staff and the hotel is top notch
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

KA CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent services

Exceptional services Beautiful hotel
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot give this property and its staff enough credit! From our our excellent check-in with Elisa to any issues we’d need in the evening with, Jacobo, all of our needs were met. The chic, yet comfortable interiors were a breath of fresh air. The property and our bedroom were impeccable! I will recommend this hotel to my friends and family and will absolutely stay here agin!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Suha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Florence

The hotel’s location is fantastic, and the staff are friendly and responsive.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Vandana

Liked: Cleanliness, amenities, property conditions & facilities
The staff went out of their way to be helpful with all queries
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Quiet. Room was extremely spacious, modern, comfortable and impeccably clean. Great espresso in the room! The staff was extremely courteous. The location was perfect. Quiet area, yet walkable to all of Florence’s main attractions. 8 minute walk from the train station which was great for travelling, and most organized tours leave from around there. Would absolutely stay here again.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and we loved staying there! Staff was accommodating! Hotel was a bit further from attractions and restaurants than we expected.
Stayed 4 nights in Oct 2022
Verified review

10/10 Excellent

Noluthando

Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely small hotel. Rooms modern furnished and quite spacious. Bathtubs a jacuzzi. Loved the hotel save for a very limited breakfast menu.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness
This property is a jewel 💎 I absolutely loved the staff, everyone so kind. Keep it up!!
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Loves it!
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

James

.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gia was exceptional. He went out of his way to make us feel welcome and went above and beyond for us. This boutique hotel is a must stay. The thoughtful architecture, atmosphere, and small details all stand out. The bedding was luxurious and comfortable and the shower and products were outstanding. We can’t wait to visit again soon. 5 stars.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay however we wouldn’t say it is a 5 star more a very good 4 star. No coffee/tea making facilities in room and breakfast choice quite limited. Staff were friendly.
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Haddil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elopement Stay

We had our elopement at this amazing hotel. Really lovely staff and concierge, made us feel like royals. The spa area is extraordinary and private. The suite is stunning with a jacuzzi and turkish steamroom. (Beautiful ceiling fresco in the bedroom). It's a neat boutique hotel with history back to 1860's. There's space for parking but it's not far from the centre, a short walking distance.
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

bonnie

Liked: Cleanliness, staff & service, property conditions & facilities

Hmmmm

A beautiful hotel that lacks an atmosphere. Lovely room but the linen needs a serious makeover; it was not a 5* linen!! The room needs a coffee machine as at £300 a night and being offered coffee in the morning, was not expecting a €30 bill for a simple drink!!! A rip off! And
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Kamalesh

Liked: Staff & service
The bathroom had a sewage smell which they tried to fix - with partial success. Breakfast was not good. Room temperature could not be set thru room thermostat - you need to call guest services and tell them the temperature you want & then they set it. Their concierge services seems to be third party - only reachable thru WA messages! They take little interest in really helping you - not surprising given the exchange is mandated thru WA. Overall very disappointing for a property that labels itself as a 5-star.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty property but the location is very loud and inconveniently located. The staff was very kind and efficient but I arrived around 7:00pm at the end of a very long drive to find that the kitchen was closed and there were no reservations to be had nearby. Settled for a pizza from the closest place, an hour round trip when you added waiting for the pizza. I resigned myself to a long bath instead only to find that the jets did not function. Not exactly the 5 star experience I was anticipating on my last night in Italy.
Verified review

8/10 Good

Lynne

Liked: Cleanliness
The property is extremely well appointed from a design standpoint, but there is a serious lack of sufficient staffing to operate at the standards of a five star hotel. There is no one around in the evening except one person at the front desk who is trying to check in latecomers, order taxis, make dinner reservations and deliver room service. The bar was closed and there is no restaurant other than at breakfast. Room service is a bar type menu, I cannot quite fathom how you can design such a beautiful hotel and not staff it properly. Plus the parking is very tricky, and the streets surrounding the hotel are high traffic, busy streets with buses and trams. The neighborhood is not that far from the center but the walk is quite unattractive. It is, however, close to the train station, so that is a positive if you are arriving by train. I drove. I would consider staying again only when they finish the spa, restaurant and bar. In the meantime, one should prepare to seek out these facilities elsewhere. A positive recommendation goes to Klaudija and Matteo. They did their best to help me…
Stayed 3 nights in Mar 2024