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The Carlton Hotel

3.0 star property
Victorian hotel with 24-hour front desk and restaurant

Photo gallery for The Carlton Hotel

Marina
Terrace/patio
Family Room (Deluxe)
Dinner served
Staircase

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi
The current price is NZ$103
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Place, Leas Cliff Hall
    ‪3 min walk‬
  • Place, Folkestone Harbour
    ‪10 min walk‬
  • Place, Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Folkestone

The Carlton Hotel puts you in the heart of Folkestone, within steps of Lower Leas Coastal Park and Leas Cliff Hall. Highlights at this Victorian hotel include a restaurant, free self-parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a business centre and concierge services. Added amenities include a snack bar/deli, a 24-hour front desk and a terrace. Each morning continental breakfast is served between 7:30 AM and 9:30 AM. There's also the convenience of limited parking. .Attractions within a 15-minute drive of this 3-property class Folkestone hotel include Port Lympne Wild Animal Park and Gardens and Dover Western Docks Cruise Terminal.

What's nearby

  • Lower Leas Coastal Park - 1 min walk - 0.0 km
  • Leas Cliff Hall - 3 min walk - 0.3 km
  • Sandgate Beach - 9 min walk - 0.8 km
  • Folkestone Harbour - 10 min walk - 0.9 km
  • Folkestone Beach - 14 min walk - 1.3 km

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪The Bouverie Tap - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪The Chambers - ‬3 min walk
  • ‪KFC - ‬3 min walk
  • ‪Rosemont - ‬4 min walk

About this property

The Carlton Hotel

Victorian hotel with 24-hour front desk and restaurant
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

  • 70 guestrooms or units
  • 04 levels
  • 03 buildings
  • Built in 1880
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Carlton Hotel offers 70 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 5 for adults and from GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

Frequently asked questions

What is the cancellation policy at The Carlton Hotel?

The Carlton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carlton Hotel?

As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at The Carlton Hotel on 2 Nov 2025 start from NZ$103.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Carlton Hotel?

Yep, The Carlton Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to The Carlton Hotel?

Yep, The Carlton Hotel is a short 11-minute walk from Sandgate Beach.

Does The Carlton Hotel serve breakfast?

Sure does, continental brekkie is on offer daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at The Carlton Hotel?

No, The Carlton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Carlton Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carlton Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:30 AM.

Are pets allowed at The Carlton Hotel?

No, pets are not allowed.

Reviews

The Carlton Hotel Reviews

5.8

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness
Rating 10 - Excellent. 145 out of 1010 reviews
Rating 8 - Good. 208 out of 1010 reviews
Rating 6 - Okay. 242 out of 1010 reviews
Rating 4 - Poor. 163 out of 1010 reviews
Rating 2 - Terrible. 252 out of 1010 reviews

Reviews

8/10 Good

Charlotte

Stayed 1 night in Jul 2025

4/10 Poor

Monika

Travelled with family
Disliked: Amenities, property conditions & facilities
Very dated and it looks like someone had DIY project going. Uncomfortable beds, no chair in the room.
Stayed 1 night in Jul 2025

8/10 Good

Darryl

Liked: Staff & service, amenities
Check in was quick,it was very quiet but no chair in the room.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness

Dated hotel, staff nice but poo still in toilet!!!

After a 10 minute wait the receptionist arrived back at reception (believe he was also manning the bar). Check in was smooth, no room on car park to park but advised we could park elsewhere for free if we left before 8am. Lift wasnt working so a few flights of stairs to the 3rd floor. The room itself was clean but dated, however, the bathroom hadnt been cleaned as there was still a large poo in the toilet.
Stayed 1 night in Jul 2025

4/10 Poor

Timothy, Smethwick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a cheap and convenient hotel, but it is old and in need of some severe updating
Stayed 1 night in Jul 2025

2/10 Terrible

Gemma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. No hot water! Dead bugs, worn out carpet, dirty walls and WiFi doesn't work.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The given room was small and dark. Very old building; all equipment were flimsy.
Stayed 1 night in Jul 2025

2/10 Terrible

Meral

Travelled with partner
Disliked: Amenities
Lift did not work. Rooms not sound proofed as advertised. Mouldy net curtains, cob webs in room, under the bed hadn’t been hoovered so previous guests rubbish was there. Hall way smelt. Dirty windows. No hand towel. Shower poor
Stayed 1 night in Jul 2025

8/10 Good

adrian

Liked: Cleanliness, staff & service, room comfort

Friendly staff

Very basic, but friendly staff and good location
Stayed 1 night in Jul 2025

8/10 Good

Lucy

Liked: Staff & service, property conditions & facilities
Lovely staff. Carpark space great, just needs resurfacing.
Stayed 1 night in Jul 2025

4/10 Poor

Kiran

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Was not expecting too much but at least have to have a latch in the bathroom but there was not. Bed was comfy however it was wobbly, room was clean though.
Stayed 1 night in Jul 2025

2/10 Terrible

Peter

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hotel, beds uncomfortable. Pints - lines haven't been cleaned, tasted horrible. Noisy hotel, here all the rooms around us. Bathroom in poor condition. Worst hotel I've ever stayed in. Not sure why Expedia promote this hotel or have it as a listing.
Stayed 1 night in Jul 2025

2/10 Terrible

Clive

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was dirty and smelt of urine and full of immigrant's
Stayed 2 nights in Jul 2025

4/10 Poor

david, great billing

Liked: Staff & service
Top floor steep stairs. Repainting stairway, fumes gave headache. Window was stuck with paint in room. Wardrobe smelt mothbally. Front door was open when left at 4.30am.
Stayed 1 night in Jul 2025

2/10 Terrible

Albin

Stayed 1 night in Jul 2025

2/10 Terrible

Grant taylor

Travelled with family
Disliked: Amenities
I booked this hotel for myself and daughter after our long day in France We arrived and had trouble checking in when we got to our room well I would rather stayed on the street the room was very dirty tv didn’t work main fire door wouldn’t shut properly their was water leaks all over the walls We heard the police had been called and someone had been arrested and lot of shouting didn’t feel safe as door wouldn’t shut so we had to put chair up against the door so nobody could get in very thin walls as so we could hear the neighbours snoring very noisy outside Very very disappointed we had a 3 hour drive home the next day we ended up leaving at 3 am as couldn’t stand anymore did not feel safe at all
Water leaks everywhere
Stayed 1 night in Jul 2025

6/10 Okay

R H

Stayed 1 night in Jun 2025

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

6/10 Okay

JAROSLAW

Travelled with partner
A mid-range hotel. Breakfast is very poor. The advantage of the hotel is free parking.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Pictures do not match reality. Hotel is in desperate shape and not, beds were broken and shower curtain had mold. Not sure if shower worked as we did not dare to try. We left at 4.30 am
Stayed 1 night in Jul 2025

4/10 Poor

Ziga

Disliked: Amenities, property conditions & facilities
Everything outdated. But sheets were clean.
Stayed 1 night in Jun 2025

6/10 Okay

raji

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

OK for a night

It’s ok. Tired hotel but does a job. Quick night stay nice friendly helpful staff. Windows didn’t open in room.
Stayed 1 night in Jun 2025

6/10 Okay

Grant

Travelled with family
Disliked: Staff & service, property conditions & facilities
Bathroom and shower sub standard. Bedroom was re
Stayed 1 night in Jul 2025

2/10 Terrible

Leigh

Stayed 1 night in Jul 2025

2/10 Terrible

Paywast

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025