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The Carlton Hotel

3.0 star property
Victorian hotel with 24-hour front desk and restaurant

Photo gallery for The Carlton Hotel

Marina
Family Room (Deluxe)
Staircase
Terrace/patio
Dinner served

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi
The current price is NZ$92
includes taxes & fees
16 Dec - 17 Dec

Explore the area

View map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Place, Leas Cliff Hall
    ‪3 min walk‬
  • Place, Folkestone Harbour
    ‪10 min walk‬
  • Place, Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Folkestone

The Carlton Hotel puts you in the heart of Folkestone, within steps of Lower Leas Coastal Park and Leas Cliff Hall. Highlights at this Victorian hotel include a restaurant, free self-parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a business centre and concierge services. Added amenities include a snack bar/deli, a 24-hour front desk and a terrace. Each morning continental breakfast is served between 7:30 AM and 9:30 AM. There's also the convenience of limited parking. .In proximity to this 3-property class Folkestone hotel you'll find White Cliffs of Dover.

What's nearby

  • Lower Leas Coastal Park - 1 min walk - 0.1 km
  • Leas Cliff Hall - 3 min walk - 0.3 km
  • Leas Lift - 3 min walk - 0.3 km
  • Folkestone Harbour - 10 min walk - 0.9 km
  • Folkestone Beach - 14 min walk - 1.3 km

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪The Bouverie Tap - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪The Chambers - ‬3 min walk
  • ‪Sunshine Cafe - ‬5 min walk
  • ‪Papas Fish & Chips - ‬3 min walk

About this property

The Carlton Hotel

Victorian hotel with 24-hour front desk and restaurant
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

  • 70 guestrooms or units
  • 04 levels
  • 03 buildings
  • Built in 1880
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Carlton Hotel offers 70 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 5 for adults and from GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

Frequently asked questions

What is the cancellation policy at The Carlton Hotel?

The Carlton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carlton Hotel?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at The Carlton Hotel on 16 Dec 2025 start from NZ$92.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Carlton Hotel?

Yep, The Carlton Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to The Carlton Hotel?

Yep, The Carlton Hotel is a short 11-minute walk from Sandgate Beach.

Does The Carlton Hotel serve breakfast?

Sure does, continental brekkie is on offer daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at The Carlton Hotel?

No, The Carlton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Carlton Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carlton Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:30 AM.

Are pets allowed at The Carlton Hotel?

No, pets are not allowed.

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 146 out of 1001 reviews
Rating 8 - Good. 205 out of 1001 reviews
Rating 6 - Okay. 236 out of 1001 reviews
Rating 4 - Poor. 163 out of 1001 reviews
Rating 2 - Terrible. 251 out of 1001 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Travelled with family
Ok for a night but attic room was dark and dingy.
Stayed 1 night in Sep 2025

4/10 Poor

Betty

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room and surrounding area were not clean. Blanket on bed not clean. Mattress on bed lumpy and uneven. Only thing that was ok was breakfast. P.S. water was running down the wall just above the electric fire, dangerous!! Won’t be back.
Stayed 1 night in Sep 2025

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the room was immaculate Most impressive for me was the bar area which was warm and inviting Thank you for a wonderful stay
Stayed 1 night in Sep 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

hasham

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO READ THIS BEFORE BOOK THEM

I have reserved a room with sea view , the window was not properly locked and in state of repairs , the room facilities were ordinary and the toiletries were off very low quality. When I reserved the room it was shown on Hotel.com website that they cater full breakfast but in actual they have a so called continental breakfast options , that included very low quality food for eg the bread wasnt fresh , croissants were so dull , the mixed fruit was tin packs opened in bowl and even low quality cereals , the staff working in kitchen couldnt understand a word of English she directed me to main office to talk to them where a half asleep man comes from a back room and said its continental only and you will be served what you have , you can raise a complaint later. This kind of service when you receive what you expect from customer. Not Recommended at all.
Zoom and check quality
Zoom and check quality
Stayed 1 night in Sep 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night stay at Carlton Hotel

Staff on reception were friendly and helpful and check-in was quick and easy. My room contained everything I required during my stay.
Stayed 1 night in Sep 2025

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I have ever stayed, avoid.
Stayed 1 night in Sep 2025

10/10 Excellent

Matthew

Stayed 1 night in Aug 2025

2/10 Terrible

Olusegun

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service

Handy for the Channel Tunnel.

A basic hotel. Good value. An easy walk to shops and a few restaurants.
Stayed 1 night in Jul 2025

4/10 Poor

Dimitar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing to like apart from location
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was convenient for the tunnel and is an impressive building but unfortunately it is showing its age and lack of investment. The room had damp patches on the walls and shows its age. However the bed was comfortable, which to be fair suited my needs as I only needed a place to sleep and as long as you aren’t expecting a lot then The Carlton will meet your needs. I am not ‘slating’ the hotel as this is someone’s livelihood but if they could win the lottery or have the money to invest into this lovely building in the location it sits it would be fabulous. Wishing you the best for the future of your business
Stayed 1 night in Aug 2025

2/10 Terrible

KEITH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely disgusting, filthy, smelly, shower full of mould, wardrobe falling apart, shower no pressure Stay away, no food available in the restaurant apart from breakfast and that's a continental one. I haven't got one good word to say about this hotel Expedia do yourself a favor and drop them off your list of properties It's disgusting
Stayed 1 night in Aug 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe quiet convenient walkable ; the receptionist remembered me from several years ago ; beautiful window in stairwell
Stayed 1 night in Aug 2025

10/10 Excellent

Lucyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel isn't modern, but it's pleasant. Everything is close by: restaurants, shops, and a bus station. The view from the window is beautiful, and the beach is a 10-15-minute walk away. The staff was very helpful. One minor drawback was the room service: we had to ask for fresh towels or toilet paper even though someone was in our room every day because shampoo sachets were left behind.
View from hotel room
Stayed 7 nights in Aug 2025

4/10 Poor

Robert

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
1/ The car is terrible, unsafe and with poor lighting. 2/ The hotel especially around the reception area, decor is dark and in desperate need of refurbishment. 3/ Although the beds were relatively comfortable and clean , the beds themselves were in pretty poor condition. The bedroom was in poor condition, carpet in serious need replacement. 4/ The bathroom really needs refurbishment. The shower unit is not properly fitted, there’s no handrails to hold whilst stepping in and out of the shower. 5/ I paid for breakfast, yet it was only Continental, no cooked breakfast. Only the staff was the hotel’s saving grace. For over £100 per night. The hotel owners need to step up or move out!
Stayed 2 nights in Aug 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Becky

Travelled with family
Disliked: Staff & service
Great location
Stayed 3 nights in Aug 2025

6/10 Okay

Olaniyi

Mediocre stay

It is an average place, not too clean and the bed is not good and accessibility as a disabled person is difficult.
Stayed 2 nights in Aug 2025

6/10 Okay

Gioia

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Sindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2025

2/10 Terrible

Laura

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old and tired decor with strong musty scented carpets. Staircase leading to the second floor worryingly leaning towards the inside. As we entered the bedroom there were flies flying around, the fire alarm covered with a piece of black fabric wrapped around and one of the windows had cracked glass. Again one side of the bedroom floor was significantly leaning on one side. We returned to the hotel at 1am to find the main door locked and no one available at reception to answer the bell. Only when we phoned we were let in. I couldn’t wait for the morning and check in time to arrive. We will never book this hotel ever again.
Stayed 1 night in Aug 2025

2/10 Terrible

Elnora

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Diamantina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Our room was very hot no airflow what’s so ever. I requested an additional fan and they said they didn’t have any. There was no hot water to shower only cold and colder. Fan was very dusty and walking up to the 3rd floor smelling weird smells. View was nice but we would not stay there again.
Stayed 2 nights in Aug 2025

2/10 Terrible

Arvind

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025