6/10 Okay
James
Travelled with family
23 Dec 2023
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Night stay before le shuttle
On arrival found the place to be very welcoming. First impressions very good. At bed time found my son’s camp bed had 3 springs missing and was lop sided. Had been made up this way, was not safe to sleep. Went down to reception and rang the bell, heard ring inside the occupier who lives on sites living accommodation but no one arrived after 5 mins. So called the main phone line and the lady answered immediately, felt like we weren’t so important once checked in but she was quick to answer the phone to a new client enquiring potentially. To be fair it was sorted swiftly but it was a bit baffling someone made it up in such poor condition.
We had an early start the morning after and went down to get the kids a bowl of cereal before we left for our journey to France. The lady who runs it, quickly scrambled upon the breakfast room and rudely announced we had not paid for breakfast. My bad entirely but it was not mentioned on checking in and I just assumed it was included. I quickly put her at ease and said I’d happily pay for the breakfast. On checking out I offered to pay for the two children’s cereal bowls (aged 2 & 9) expecting for it to be waived as it was so minimal but was charged £10.
Such a shame because genuinely really enjoyed the facilities and would have considered staying again because we really enjoyed our trip to France. Little things like that go so far and it’s the difference between becoming a returning customer or not.
Pretty disappointed.
James
Stayed 1 night in Dec 2023