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Mercure Hotel Kaiserhof Frankfurt City Center

Photo gallery for Mercure Hotel Kaiserhof Frankfurt City Center

Restaurant
Lobby
Restaurant
Exterior
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available
The current price is NZ$176
includes taxes & fees
19 Apr - 20 Apr

Explore the area

View map
Kaiserstr. 62, Frankfurt, HE, 60329
  • Place, Kaiserstrasse
    ‪1 min walk‬
  • Place, Frankfurt Opera House
    ‪6 min walk‬
  • Place, Frankfurt Trade Fair
    ‪13 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪16 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

Premium bedding, down duvets, minibar, in-room safe

Superior Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(28 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Twin Room, Multiple Beds

Privilege, Twin Room, Multiple Beds

Privilege, Twin Room, Multiple Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Privilege, Suite, 1 Double Bed

Privilege, Suite, 1 Double Bed

Privilege, Suite, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 49 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Frankfurt

Mercure Hotel Kaiserhof Frankfurt City Center places you in the centre of Frankfurt, connected to a railway/underground station and within just a 15-minute stroll of popular places like Frankfurt Christmas Market and Alte Oper. Highlights at this luxury hotel include in-room free WiFi and tablet computers. .Executive Lounge is the hotel's own bar. 3229 square feet (300 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site. .Attractions within a 15-minute walk of this 4.5-property class Bahnhofsviertel hotel include Römerberg and Frankfurt Trade Fair.

What's nearby

  • Financial District - 1 min walk - 0.0 km
  • Kaiserstrasse - 1 min walk - 0.1 km
  • Frankfurt Opera House - 6 min walk - 0.6 km
  • Staedel Museum - 9 min walk - 0.8 km
  • Frankfurt Trade Fair - 13 min walk - 1.2 km

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Central Station Tram Stop - 3 min walk
  • Frankfurt Airport (FRA) - 24 min drive

Restaurants

  • ‪Moseleck - ‬2 min walk
  • ‪Selera Malaysian Restaurant - ‬3 min walk
  • ‪Kakadu's - ‬1 min walk
  • ‪Der Fette Bulle - ‬1 min walk
  • ‪Saravanaa Bhavan - ‬1 min walk

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 8 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the luxury Mercure Hotel Kaiserhof Frankfurt City Center. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Frankfurt hotel.

  • 1 building
  • 106 guestrooms or units
  • 7 levels
  • Conference rooms
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Built in 1980
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Mercure Hotel Kaiserhof Frankfurt City Center offers 106 accommodations with tablet computers and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 22 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 23 per person
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Executive Lounge

Things to do

  • Bicycle rentals
  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,229 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Computer station

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 per person
  • Self-parking fee: EUR 22 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number DE277083211

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Frequently asked questions

What is the cancellation policy at Mercure Hotel Kaiserhof Frankfurt City Center?

Mercure Hotel Kaiserhof Frankfurt City Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Hotel Kaiserhof Frankfurt City Center?

As of 5 Apr 2026, prices found for a 1-night stay for 2 adults at Mercure Hotel Kaiserhof Frankfurt City Center on 19 Apr 2026 start from NZ$176, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Hotel Kaiserhof Frankfurt City Center?

Yep, Mercure Hotel Kaiserhof Frankfurt City Center has a self car park for EUR 22 per day. A self car park is also available, for a fee. Onsite parking is limited.

What makes Mercure Hotel Kaiserhof Frankfurt City Center a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Mercure Hotel Kaiserhof Frankfurt City Center.

Is Mercure Hotel Kaiserhof Frankfurt City Center family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Mercure Hotel Kaiserhof Frankfurt City Center is a hit with families.

Does Mercure Hotel Kaiserhof Frankfurt City Center serve breakfast?

Yep, buffet breakfast is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mercure Hotel Kaiserhof Frankfurt City Center?

No, Mercure Hotel Kaiserhof Frankfurt City Center does not offer an airport shuttle service.

What time are check-in & check-out at Mercure Hotel Kaiserhof Frankfurt City Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Hotel Kaiserhof Frankfurt City Center?

No, pets are not allowed.

Mercure Hotel Kaiserhof Frankfurt City Center Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 361 out of 1000 reviews
Rating 8 - Good. 412 out of 1000 reviews
Rating 6 - Okay. 127 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities
Before we even booked the hotel, I had reached out to the front desk. They were quick to answer, friendly and helpful. Upon arrival, we were delighted to find out that one of the two of our rooms was ready early so we were able to check in and clean up which was wonderful after our 12 hour flight. The location was perfect from the train station and access to the trams. Very highly recommend.
Stayed 1 night in Nov 2025

8/10 Good

Kurt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel but the location lets it down
Stayed 2 nights in Dec 2025

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 3 nights in Dec 2025

10/10 Excellent

Grant

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy hotel with good service.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities
Clean, big rooms.
Stayed 1 night in Dec 2025

8/10 Good

howard

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 10 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Convenient to train station although area little dodgy at night...near red-light district? Hotel allowed easy check in. Spacious room. Excellent breakfast.
Stayed 1 night in Nov 2025

8/10 Good

Wanda

Liked: Cleanliness, amenities, property conditions & facilities
Nearby main train station conveniently
Stayed 1 night in Dec 2025

6/10 Okay

Melissa Jane

Travelled with partner
Liked: Cleanliness
Hotel was in an excellent location, easy walk from the train station and to the city centre. The street felt safer than other streets nearby so would stay in this area on this street again! The hotel itself had a lovely reception and bar area and helpful and friendly staff. The downside of this hotel was the room. Although very clean, the room was significantly smaller than what I thought I was getting from the images, it was hard to move around the bed and I am a petite woman! If you were larger you would struggle to get through the gap between the bed and the unnecessarily large chair. My partner and I compared the room to an old storage cupboard that the hotel thought they could use to make a room and get some extra money, we even questioned if it was meant to be used as a space for staff to stay! There was a lot of noise from the hallway as late as 11.30pm and starting about 7am so sleep was difficult - lots of banging doors and hoovering and other noises! Understand things need cleaning but being at the end of a hallway we didn’t expect this much noise! There was a lack of light in the room from the ceiling light and window. Room could do with a mirror by the desk to give it a use. The bed was broken and almost folded in half and made a lot of noise when you sat on it let alone laid - in hindsight we should’ve asked for a different room but we were only there 2 nights and it was late on night 1 when we realised so didn’t seem worth it - Our own fault really!
The space to move between the bed and chair - this couldn’t tuck in any more!
Small gap down the side of the bed especially when curtain drawn
Bathroom clean and good amenities
Light in the room that didn’t provide much of an evening
Stayed 2 nights in Nov 2025

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, perfect location
Stayed 2 nights in Nov 2025

8/10 Good

Chamanthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, reasonably spacious room and bathroom. Good value
Stayed 2 nights in Nov 2025

8/10 Good

Moises

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to Central Station. Great access to Messe from here. Walking distance to touristic areas like Alte Oper or Zeil. Great staff and rooms are very good comparing with European standards. Located next to a sex shop, many beggars and junkies in the area, specially at night. Not so nice, but somehow in Europe doesn't feel specially unsafe.
Stayed 5 nights in Oct 2025

8/10 Good

SAVIO

Liked: Cleanliness, staff & service, property conditions & facilities
The body wash in my bathroom wasn’t replenished, causing me to call twice and wait 25 / 20 minutes while someone cape upstairs with another bottle.
Stayed 4 nights in Oct 2025

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugg
Stayed 3 nights in Oct 2025

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jul 2025

4/10 Poor

Kim Chin

Disliked: Property conditions & facilities
Poor bath design. As room is small, can do without the sofa to free up the space. Should have adjustable office chair to enable it to move inward, again, this help to free up the room space.
Stayed 2 nights in Oct 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 3 nights in Jun 2025

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Stayed 4 nights in Sep 2025

10/10 Excellent

Albert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is lovely but the bar was not open during our time there so couldn’t give any comment The area around the hotel is not great.. if you’re a single traveler I would be very aware of your surroundings
Stayed 3 nights in Sep 2025

6/10 Okay

Andrei, Calgary

Travelled with partner
Liked: Cleanliness
The hotel is ok but the area especially after done, seems unsafe full of homeless, prostitutes, wired people making you feel unsafe and unwelcome though no one did anything to us.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- Lovely, clean hotel, close to the train station. Neg- Very close to red light district with local area run down and dirty.
Stayed 3 nights in Sep 2025

2/10 Terrible

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The TV dod not work and once during the night it came on and woukd not shut off. Told front desk but nonone was around to fix it. The bedsxwere clean but super narrow. Exceptionally tiny room.
Stayed 1 night in Sep 2025

10/10 Excellent

Liliane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

O

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near the main train station. Lots of homelessness and streets dirty. Hotel next to adult shop.
Stayed 2 nights in Sep 2025