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Grand Galvez Resort, Autograph Collection

4.0 star property
Seafront hotel with poolside bar, near Galveston Island Historic Pleasure Pier

Photo gallery for Grand Galvez Resort, Autograph Collection

On the beach
Premium bedding, pillow-top beds, in-room safe, desk
On the beach
Exterior
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$392
includes taxes & fees
2 Mar - 3 Mar

Explore the area

View map
2024 Seawall Blvd, Galveston, TX, 77550
  • Place, The Bryan Museum
    ‪7 min walk‬
  • Place, Galveston Island Historic Pleasure Pier
    ‪8 min walk‬
  • Place, Galveston Seawall
    ‪10 min walk‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(25 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Bathrobes
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Bathrobes
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Partial Ocean View

8.4 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Bathrobes
  • Partial ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Partial Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Bathrobes
  • Partial ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(64 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Bathrobes
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool Access, City View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Pool Access, City View

8.6 out of 10
Excellent
(21 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Bathrobes
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Pool Access (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Pool Access (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Bathrobes
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Ocean View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Bathrobes
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Bathrobes
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Guest Room, 1 King, City View, Pool

Premium bedding, pillow-top beds, in-room safe, desk

Guest Room, 1 King, City View, Pool

  • Sleeps 2

Deluxe Guest Room,2 Double,Partial Ocean View

  • Sleeps 4

Deluxe King Room with Partial Ocean View

  • Sleeps 2

Deluxe Guest room, 2 Doubles, Ocean view, Beach front

  • Sleeps 4

Deluxe Guest room, 1 King, Ocean view, Beach front

  • Sleeps 2

Guest room, 2 Doubles, City view, Beach front

  • Sleeps 4

Haunted Room 501, Deluxe Guest Room, 1 King, Ocean View

  • Sleeps 2

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About the area

Galveston

At Grand Galvez Resort, Autograph Collection you'll be within just a 10-minute stroll of popular attractions like Galveston Seawall and Galveston Island Historic Pleasure Pier. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the steam room. The restaurant, Galvez Bar and Grill, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site 24-hour gym, Hot tub and sauna. 4553 square feet (423 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .With a stay at this San Jacinto hotel, you'll be 2.5 km (1.5 mi) from Port of Galveston Cruise Terminal and 2.6 km (1.6 mi) from Port of Galveston.

What's nearby

  • Seawall Beach - 2 min walk - 0.2 km
  • The Bryan Museum - 7 min walk - 0.6 km
  • Galveston Island Historic Pleasure Pier - 8 min walk - 0.7 km
  • Galveston Seawall - 10 min walk - 0.9 km
  • Port of Galveston Cruise Terminal - 3 min drive - 2.3 km

Getting around

  • Houston, TX (EFD-Ellington Field) - 55 min drive

Restaurants

  • ‪Wendy's - ‬7 min walk
  • ‪The Poop Deck - ‬16 min walk
  • ‪Saltgrass Steak House - ‬9 min walk
  • ‪Miller's Seawall Grill - ‬3 min walk
  • ‪Fish Tales - ‬9 min walk

About this property

Grand Galvez Resort, Autograph Collection

Seafront hotel with poolside bar, near Galveston Island Historic Pleasure Pier
Grand Galvez Resort, Autograph Collection offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Event space at this hotel measures 4553 square feet (423 square metres) and includes conference space. A 24-hour fitness centre, a sauna, and a vending machine are also featured at the business-friendly Grand Galvez Resort, Autograph Collection. Parking is available for a fee.

This Galveston hotel is smoke free.

  • 224 guestrooms or units
  • 8 levels
  • 4553 sq ft of conference space
  • 423 sq. m of conference space
  • Built in 1911
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Grand Galvez Resort, Autograph Collection offers 224 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and a hairdryer. Fridges, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (surcharge)
  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 to 30 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Galvez Bar and Grill

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 4,553 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1911
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per stay.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 25 per stay
  • Facilities fee: USD 40.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Galvez
Galvez Wyndham Grand
Galvez Wyndham Grand Galveston
Hotel Galvez Wyndham Grand Hotel
Hotel Galvez Wyndham Grand Hotel Galveston
Wyndham Galvez
Galvez Hotel Galveston
Hotel Galvez And Spa, a Wyndham Grand Hotel
Hotel Galvez Wyndham Historic
Wyndham Galveston

Frequently asked questions

What is the cancellation policy at Grand Galvez Resort, Autograph Collection?

Grand Galvez Resort, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Galvez Resort, Autograph Collection?

As of 12 Feb 2026, prices found for a 1-night stay for 2 adults at Grand Galvez Resort, Autograph Collection on 2 Mar 2026 start from NZ$392.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Galvez Resort, Autograph Collection?

Yep, Grand Galvez Resort, Autograph Collection has an uncovered self car park, for a fee. A self car park is also available, for a fee.

Are there any beaches close to Grand Galvez Resort, Autograph Collection?

Yep, Grand Galvez Resort, Autograph Collection is a short 2-minute walk from Seawall Beach.

Is there a spa on site at Grand Galvez Resort, Autograph Collection?

Yep, there is an onsite spa at Grand Galvez Resort, Autograph Collection. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Grand Galvez Resort, Autograph Collection have a pool?

Yep, and guests love it! Grand Galvez Resort, Autograph Collection has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What makes Grand Galvez Resort, Autograph Collection a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Grand Galvez Resort, Autograph Collection.

Does Grand Galvez Resort, Autograph Collection serve breakfast?

Sure does, full brekkie is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Galvez Resort, Autograph Collection?

No, Grand Galvez Resort, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Galvez Resort, Autograph Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Grand Galvez Resort, Autograph Collection?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Grand Galvez Resort, Autograph Collection?

No, only service animals are allowed.

Grand Galvez Resort, Autograph Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 876 out of 1284 reviews
Rating 8 - Good. 200 out of 1284 reviews
Rating 6 - Okay. 96 out of 1284 reviews
Rating 4 - Poor. 62 out of 1284 reviews
Rating 2 - Terrible. 50 out of 1284 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Aaron

Stayed 2 nights in Nov 2025

8/10 Good

ken

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The classical old style hotel was beautiful and well maintained. The interior temperature was very cold on first night but rectified by the 2nd day
Stayed 2 nights in Nov 2025

10/10 Excellent

Niloufar

Liked: Cleanliness, staff & service, amenities
Everything
Stayed 2 nights in Nov 2025

10/10 Excellent

leslie

Stayed 1 night in Nov 2025

6/10 Okay

Tammy

Liked: Cleanliness, staff & service, amenities
Room, staff and food were great!! We went during biker rally so parking was only valet which was a bad issue.
Stayed 2 nights in Nov 2025

8/10 Good

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Room service was awesome, Front Desk was fine, Restaurant amazing and the history of the hotel was incredible!! Thanks to all the staff!
Stayed 3 nights in Nov 2025

2/10 Terrible

Carrie

Stayed 1 night in Oct 2025

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful historical hotel. Comfortable room, and wonderful service.
Stayed 1 night in Nov 2025

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not spend much time in the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Juan, Houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Friendly Staff
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic classy/classic hotel, brings back old school charm with great architecture and decor!
Stayed 1 night in Nov 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Tonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a spectacular stay with the friendliest staff! And do not miss the pool!
Stayed 1 night in Nov 2025

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort! Clean. Quiet. Friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Gerald

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
Spotless -Staff- outstanding Excellence stay
Stayed 2 nights in Oct 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were no problems with the stay.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swim up bar ledge and sudden change in depth need to be marked. My wife hit her shin swimming up to the bar
Stayed 1 night in Oct 2025

8/10 Good

moussoulimi, Fort Worth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place but they didn’t give us the room we paid for (sea view). I felt ripped off and misled.
Stayed 2 nights in Oct 2025

2/10 Terrible

Kenneth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
​We booked our post-wedding honeymoon here via Hotels.com. We got engaged here last year (a 5-star trip). This stay however was a catastrophe that brought my new wife to tears. ​The product Hotels.com sold was defective. The "King Room" was in disrepair. The shower was broken (no temp control). A light was out, and the mini-fridge was non-functional for 3 days. ​The hotel service was non-existent. The restaurant was insulting. We were seated in a pitch-dark booth (no light) and completely abandoned. After 20 minutes of being ignored, we were forced to walk out. ​Hotel management was hostile and absent. After asking for a manager since Day 2, we were forced to wait 1.5 hours on Day 3 for an Asst. Manager who did nothing and never followed up. ​The hotel also practices deceptive billing. We had to argue to get fraudulent charges removed (valet overcharge, surprise $25/night fee). ​Separately, we paid $480 cash for a spa experience that was a total ripoff—broken facilities, no service, and a mandatory $80 tip. ​A "no refund" policy is for when a customer cancels. It is NOT a license for Hotels.com to sell a defective product. We have filed complaints with Marriott Corporate and have 1-star reviews on all travel sites. We are heartbroken. We expect a full refund.
Stayed 2 nights in Oct 2025

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast in the restaurant was very good until our last day there. The service was sub-par, it took over an hour to get our food.
Stayed 4 nights in Oct 2025

4/10 Poor

Tracy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is beautiful. The room had a coffee expresso machine that didn't work. Some of the built in plugs also didn't work. The elevators take forever. The hotel had two weddings. Tuxedo formal weddings and we were unable to use the bar because of this. Most of the wedding guest would look at the hotel guests as if we didn't belong there despite us being paid hotel guests. I would never return because of this. I could not enjoy the hotel because of all the snooty wedding guests. Not a good experience. We had to quickly rush to our room or rush to exit because of this. This is an expensive hotel that we could not enjoy. Disappointed.
Stayed 2 nights in Oct 2025

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

We love everything about this hotel. It’s beautiful and comfortable. The addition of GiGi’s beach club was fantastic!
Stayed 2 nights in Aug 2025