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4.7 out of 5

"Loved to location. More importantly the staff were terrific. Obliging , courteous and always helpful. Will stay here again " More

By a verified traveller on Thu 28 Dec 2023

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Hotel Description

Cititel Penang puts you in the heart of George Town, within a 20-minute stroll of popular places like KOMTAR and Swettenham Pier Cruise Terminal. Highlights at this hotel include a restaurant, an indoor swimming pool, and free self parking.

The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free WiFi in public areas and a gym. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of valet parking.

Attractions within a 10-minute drive of this 4-star Downtown George Town hotel include Gurney Drive and Gurney Plaza.

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$84* Per night/room 2 Apr. - 3 Apr.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Cititel Penang ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cititel Penang

Everyone (2) Family (1)
5 out of 5
Loved to location. More importantly the staff were terrific. Obliging , courteous and always helpful. Will stay here again

Posted by on 28 Dec. 2023

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Comment from Hotel Management

29 Dec. 2023 by Amir Hisham, General Manager

Dear Mario Mark,We are so happy to have impressed you with our heartfelt hospitality.Your kind comments and recognition can definitely motivate us to continually deliver quality and thoughtful services to our esteemed guests such as yourself. Thank you again for the nice review. It is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future.Best regards,Amir HishamGeneral Manager

5 out of 5
It functioned well as a hotel , i can recommend it

Posted by on 30 Jan. 2020

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Comment from Hotel Management

4 Feb. 2020 by Tony Goh - General Manager

Dear Valued Guest, Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future.

4 out of 5
Great location of hotel, right in the centre of Georgetown. Friendly staffs, late checkout on request.

Posted by on 28 Dec. 2019

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Comment from Hotel Management

28 Dec. 2019 by Tony Goh - General Manager

Dear Saumitra, Thank you so much for the feedback! I am glad that you enjoy the services and location of our hotel. We sincerely looking forward to serving you again in the near future.

Property Features

Cititel Penang offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Cititel Penang also features tour/ticket assistance, a front-desk safe, and an elevator. Self parking is free. This 4-star George Town hotel is smoke free.

  • 451 guestrooms or units
  • 15 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Cititel Penang offers 451 air-conditioned accommodations with slippers and irons/ironing boards. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Separate bedroom
  • LCD television
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Cititel Penang has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 85.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Cititel Penang

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Guests can access their rooms with a mobile device.

  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 56 per person
  • Rollaway bed fee: MYR 85.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cititel Penang Hotel George Town
  • Cititel Penang Hotel
  • Cititel Penang George Town
  • Cititel Penang Georgetown
  • Cititel Penang Hotel Georgetown
  • Cititel Penang George Town
  • Cititel Penang Hotel
  • Cititel Penang Georgetown
  • Cititel Penang George Town
  • Cititel Penang Hotel Georgetown
  • Cititel Penang Hotel George Town

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.