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DoubleTree Resort by Hilton Hotel Penang

4.0 star property
Beach resort with 2 outdoor pools, near TeddyVille Museum

Photo gallery for DoubleTree Resort by Hilton Hotel Penang

Presidential Suite, 1 King Bed, Terrace | Bathroom
Creator video
Exterior
Front of property – evening/night
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa
The current price is NZ$154
includes taxes & fees
11 Jan - 12 Jan 2026

Explore the area

View map
56 Jalan Low Yat, Batu Ferringhi, George Town, Penang, 11100
  • Place, TeddyVille Museum
    ‪1 min walk‬
  • Place, Miami Beach
    ‪5 min walk‬
  • Place, Ferringgi Beach
    ‪4 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Guest)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 31 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room (Guest)

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for King, Deluxe Room, Balcony

In-room safe, desk, laptop workspace, blackout curtains

King, Deluxe Room, Balcony

7.0 out of 10
Good
(4 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Premier Room, Balcony, Sea View

In-room safe, desk, laptop workspace, blackout curtains

King, Premier Room, Balcony, Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Suite, 1 Bedroom, Balcony

40-inch flat-screen TV with satellite channels, TV, iPod dock

King, Suite, 1 Bedroom, Balcony

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 50 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Suite, 1 Bedroom, Balcony, Sea View

40-inch flat-screen TV with satellite channels, TV, iPod dock

King, Suite, 1 Bedroom, Balcony, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Suite, Terrace, Sea View

King, Suite, Terrace, Sea View | Living area

King, Suite, Terrace, Sea View

8.0 out of 10
Very good
(2 reviews)

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Terrace, Sea View

Family Suite, 2 Bedrooms, Terrace, Sea View | Living area

Family Suite, 2 Bedrooms, Terrace, Sea View

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 100 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for King, Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

King, Room, Accessible

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 31 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Family Room, 2 Bedrooms, Balcony

7.8 out of 10
Good
(9 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 64 sq m
  • 2 bedrooms
  • Hill view
  • Sleeps 6
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Terrace

Presidential Suite, 1 King Bed, Terrace | Living area

Presidential Suite, 1 King Bed, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
  • 179 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(5 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

About the area

George Town

A family-friendly stay in George Town awaits you at DoubleTree Resort by Hilton Hotel Penang. You'll be steps from TeddyVille Museum and 2.9 km (1.8 mi) from Ferringgi Beach. Highlights at this beach resort include 2 outdoor swimming pools, a restaurant and free self-parking. .A day of pampering can include deep-tissue massages and facials. The restaurant, Makan Kitchen, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the resort's own lounge bar. Enjoy the free kids' club, gym, kids' swimming pool and free pool cabanas. 4960 square feet (461 square metres) of event facilities include 5 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this 4-property class Batu Ferringhi resort include Gurney Drive and Gurney Plaza.
View more Resorts in George TownOpens in a new window

What's nearby

  • TeddyVille Museum - 1 min walk - 0.0 km
  • Miami Beach - 5 min walk - 0.5 km
  • Moonlight Bay - 10 min walk - 0.9 km
  • Batu Ferringhi Beach - 16 min walk - 1.3 km
  • Ferringgi Beach - 4 min drive - 3.1 km

Getting around

  • Penang Sentral - 48 min drive
  • Penang (PEN-Penang Intl.) - 48 min drive

Restaurants

  • ‪Axis Lounge - ‬2 min walk
  • ‪Kedai Makanan Lidiana - ‬2 min drive
  • ‪Spice Market Café - ‬3 min drive
  • ‪Community Lounge - ‬10 min walk
  • ‪Biru Biru On The Island - ‬16 min walk

About this property

DoubleTree Resort by Hilton Hotel Penang

Beach resort with 2 outdoor pools, near TeddyVille Museum
As a guest of DoubleTree Resort by Hilton Hotel Penang, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this resort measures 4960 square feet (461 square metres) and includes a conference centre. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly DoubleTree Resort by Hilton Hotel Penang. Self parking is free.

Smoking is allowed in designated areas at this 4-star George Town resort.

  • 1 building
  • 316 guestrooms or units
  • 11 levels
  • 4960 sq ft of conference space
  • 461 sq. m of conference space
  • Built in 1988
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree Resort by Hilton Hotel Penang offers 316 accommodations with iPod docking stations and MP3 docking stations. A pillow menu is available. 40-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

This George Town resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and facials.

Similar properties

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  • Kids pool
  • Waterslide
  • Parking included
4.1 out of 5, Very good, 1,000 reviews
The price is NZ$195
includes taxes & fees
11 Jan - 12 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free covered self parking on site
  • Valet parking on site (MYR 30 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 68 for adults and MYR 34 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Axis Lounge
  • Makan Kitchen
  • The Foodstore

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Baby bath
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (4,960 square foot of space)

Outdoors

  • Direct access to the beach
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable/satellite channels
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 18 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for MYR 140.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 68.00 for adults and from MYR 34.00 for children
  • Valet parking fee: MYR 30 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 140.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 18 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

DoubleTree Resort Hilton Hotel Penang George Town
Doubletree By Hilton Penang
DoubleTree Resort by Hilton Hotel Penang Resort
DoubleTree Resort by Hilton Hotel Penang George Town
DoubleTree Resort by Hilton Hotel Penang Resort George Town

Frequently asked questions

What is the cancellation policy at DoubleTree Resort by Hilton Hotel Penang?

DoubleTree Resort by Hilton Hotel Penang offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree Resort by Hilton Hotel Penang?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at DoubleTree Resort by Hilton Hotel Penang on 11 Jan 2026 start from NZ$152.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree Resort by Hilton Hotel Penang?

Yep, DoubleTree Resort by Hilton Hotel Penang has a free self car park. Additionally there is valet parking for MYR 30 per stay.

Are there any beaches close to DoubleTree Resort by Hilton Hotel Penang?

Yep, DoubleTree Resort by Hilton Hotel Penang is a short 12-minute walk from Batu Ferringhi Beach.

Is there a spa on site at DoubleTree Resort by Hilton Hotel Penang?

There's no onsite spa, but this property does offer services like facials as well as deep-tissue massages.

Does DoubleTree Resort by Hilton Hotel Penang have a pool?

DoubleTree Resort by Hilton Hotel Penang has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What makes DoubleTree Resort by Hilton Hotel Penang a romantic place to stay?

Garden-view dining and couples dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at DoubleTree Resort by Hilton Hotel Penang.

Is DoubleTree Resort by Hilton Hotel Penang family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and free infant beds in the guestrooms, it's no surprise that DoubleTree Resort by Hilton Hotel Penang is a hit with families.

Does DoubleTree Resort by Hilton Hotel Penang serve breakfast?

Sure does, buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at DoubleTree Resort by Hilton Hotel Penang?

No, DoubleTree Resort by Hilton Hotel Penang does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree Resort by Hilton Hotel Penang?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree Resort by Hilton Hotel Penang?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree Resort by Hilton Hotel Penang?

No, pets are not allowed.

DoubleTree Resort by Hilton Hotel Penang Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 381 out of 871 reviews
Rating 8 - Good. 322 out of 871 reviews
Rating 6 - Okay. 85 out of 871 reviews
Rating 4 - Poor. 53 out of 871 reviews
Rating 2 - Terrible. 30 out of 871 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Han Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff (especially those in the restaurant), our stay were very good except the gym condition as the clean-up schedule doesn't seem to be keeping up and our time in the gym were always without towels.
Stayed 3 nights in Nov 2025

10/10 Excellent

Dwayne Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful location
Stayed 7 nights in Sep 2025

10/10 Excellent

Jia ni

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was nothing short of delightful. At check-in, we discovered that our reservation had inadvertently been made with breakfast for one adult and one child. The front desk staff, however, handled the matter with remarkable professionalism and courtesy, immediately rectifying the error without imposing any additional charge. This gracious gesture set a truly positive tone for the remainder of our visit. Throughout our stay, the service was exemplary, the ambiance refined, and every detail carefully attended to. Genuine hospitality of this caliber is rare, and we are deeply appreciative of the team’s efforts in ensuring our comfort and satisfaction. I would highly recommend this hotel to anyone in search of exceptional service, elegant surroundings, and a memorable experience
Stayed 2 nights in Sep 2025

10/10 Excellent

Ahsan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The first room that we went into was ok but very dirty and smelt like mould, did not expect that from Hilton, as the name does associate to the room standard Then we were given a different room, good room all was nice but dirty floor, hair in fridge, main door not shutting properly, cabinet with fridge in it rotting from the legs, water dripping from ceiling due to condensation, again don’t go with the name please The lobby and swimming pool area is amazing though.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely satisfied.

No regret to pick this hotel. Everything out of our expectations, hotel, room, front desk and restaurant. People extremely friendly and very helpful. Highly recommend.
Stayed 2 nights in Sep 2025

8/10 Good

Iain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Reasonable stay at this hotel, they had kids club & a pool. Breakfast was ok but had limited western options but it is in Malaysia! Location isn’t great as to go up to Batu Ferringhi you would need a car or taxi
Stayed 6 nights in Aug 2025

4/10 Poor

Kylie

Travelled with partner
Disliked: Property conditions & facilities
Aircon is shocking. Room felt damp. Black mould on vents and in room on lamp shade. Staff are pleasant. Facilities need upgrading
Stayed 3 nights in Jul 2025

2/10 Terrible

Vonny, Gadsden

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Food was ok. They never change the sheet, i stayed 4 days. The pic they advertise not the same with what was given, no carpet, room dirty and had an old dingy odor.
Stayed 4 nights in Aug 2025

8/10 Good

Kevin Sui Kuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet is not diverse in choices.
Stayed 3 nights in Jun 2025

8/10 Good

Zain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for 3 nights but decided to check out after night 2. Penang in general wasnt impressive. Hotel was in a good location next to a beach but a good 25-30 mins drive from Georgetown. Breakfast was lackluster. We went for dinner one night at the restaurant Makan Kitchen. Food was 3 out of 4 stars. Food was average.
Stayed 3 nights in Jul 2025

8/10 Good

Waseef, Dubai

Travelled with family
Disliked: Staff & service, amenities
Far from Georgetown and not much to do at the property. Limted meal options and F&B required improvement in terms of food quality and room seevice. Staff at the main restaurant Makan were fantastic and well trained.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rosario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and welcoming. Great place to stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lee Phin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Shiv Subramanian, Petaling Jaya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were there during the school holidays. Front office staff were very accommodating and pleasant.Dealing with a long line of people checking in. It was a pleasant stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

Manerah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful stay!
View from room balcony
Mr. Teddy
Mrs. Teddy
Cute street sign
Stayed 1 night in Jun 2025

8/10 Good

Chieh Sze

Liked: Staff & service, room comfort
I am really impressed with how attentive and consistent the service of all the staff was. They are always smiley, friendly and cheerful. Makes the stay a comforting one. Location is abit off from city centre, so it is a nice place to chill and relax if your intention is to get away from crowd. I only have 2 feedback for improvement: 1. The breakfast food is wonderful, but I feel that there can be slightly more meat options. 2. My room has a slight musky smell, and there are visible balls of dust on the wall or bed frame. The AC filter on the ceiling right outside the bathroom is choked full of dust, probably not cleaned for very long. There were times I sneezed in the room, and since I have no allergy, it must be the dusty AC causing it. Cleanliness inside my room definitely can be better. Overall, it is still a good stay. Thanks!
Stayed 3 nights in May 2025

6/10 Okay

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room wasn’t ready when we arrived and it was hard to close our door.
Stayed 4 nights in May 2025

10/10 Excellent

Sutha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
2nd time staying here and everything's was good. Will definitely come back here if we're staying in Ferringhi next time.
Stayed 1 night in May 2025

10/10 Excellent

Mohammad Sayeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Better options available

We were a few minutes early and hotel staff made us wait until exactly 3pm before we were allowed to check in. Slow WiFi unless you sign up to their club like it’s 2008. Generally pretty good hotel, but very much aimed at families. There are plenty of better hotels in the area, I likely won’t stay here again
Stayed 3 nights in Apr 2025

10/10 Excellent

loginee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrea Lyndal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - great pool area. Breakfast is fabulous. Room was clean and serviced daily by the nicest young man. The gym was was well appointed. The Spa for massages was wonderful. The carpets in hallways and walls in hallways to rooms could be deep cleaned.
A treat for no reason other than being nice
Fruit bowl and cookies on arrival
Stayed 8 nights in Apr 2025

8/10 Good

ANIE

The room was clean and big. Excellent to relax at the swimming pool except there is no jacuzzi.
Stayed 1 night in Apr 2025

10/10 Excellent

Valli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 3 nights in Mar 2025