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Hotel Royal Penang

4.0 star property
Family-friendly hotel connected to the convention centre in George Town with free parking

Photo gallery for Hotel Royal Penang

Premier Suite | View from room
Standard Room
Lobby
Outdoor pool
Standard Room | View from room

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
  • Breakfast available
  • Laundry

Explore the area

View map
No. 3 Jalan Larut, George Town, Penang, 10050
  • Place, Gurney Drive
    ‪12 min walk‬
  • Place, KOMTAR
    ‪12 min walk‬
  • Place, Gurney Plaza
    ‪3 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬

Room options

View all photos for Apartment Suite

Standard Room

Apartment Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Deep-soaking bath
Private bathroom
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Eco-friendly toiletries
Private bathroom
Deep-soaking bath
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room

Premier Room

Premier Room

Highlights

Air conditioning
Connecting rooms available
TV
2 bedrooms
Eco-friendly toiletries
Private bathroom
Deep-soaking bath
Hairdryer
  • 25 sq m
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Eco-friendly toiletries
Private bathroom
Deep-soaking bath
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Deep-soaking bath
Private bathroom
Eco-friendly toiletries
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

George Town

You'll be connected to the convention centre at Hotel Royal Penang, and within a 20-minute stroll of popular places like Gurney Drive and KOMTAR. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Grove Brasserie, is open for breakfast and lunch. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, sauna and kids' swimming pool as well as access to bike hire. Meeting rooms, a business centre, and limo/town car service are among the business amenities offered. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available. There's also the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Downtown George Town hotel include Gurney Plaza and Queensbay Mall.

What's nearby

  • Gurney Drive - 12 min walk - 1.1 km
  • KOMTAR - 12 min walk - 1.1 km
  • Georgetown UNESCO Historic Site - 14 min walk - 1.2 km
  • Swettenham Pier Cruise Terminal - 3 min drive - 2.7 km
  • Gurney Plaza - 3 min drive - 2.7 km

Getting around

  • Penang Sentral - 31 min drive
  • Penang (PEN-Penang Intl.) - 31 min drive

Restaurants

  • ‪Noble Season Chinese Restaurant - ‬2 min walk
  • ‪Seong Huat Street Art Cafe (祥發美食壹家) - ‬1 min walk
  • ‪辉记大排挡 - ‬1 min walk
  • ‪SiTigun - ‬2 min walk
  • ‪Yi Bing Qing Fish Head Steamboat - ‬2 min walk

About this property

Hotel Royal Penang

Family-friendly hotel connected to the convention centre in George Town with free parking
Hotel Royal Penang offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre, meeting rooms, and limo/town car service are available. Multilingual staff, tour/ticket assistance, and a garden are also featured at the family-friendly Hotel Royal Penang. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star George Town hotel.

  • 237 guestrooms or units
  • 20 levels
  • Conference rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Royal Penang offers 237 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, slippers, bidets and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Penang Marriott Hotel

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: MYR 30 to 80 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grove Brasserie

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 100.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 30 to 80 per person
  • Airport shuttle fee: MYR 100 per vehicle (one-way)
  • Rollaway bed fee: MYR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Diners Club and JCB International. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Penang Royal
Hotel Royal Penang
Penang Hotel Royal
Penang Royal
Penang Royal Hotel
Royal Hotel Penang
Royal Penang
Royal Penang Hotel
Hotel Royal Penang George Town
Hotel Royal
Royal Penang George Town
Hotel Royal Penang Hotel
Hotel Royal Penang George Town
Hotel Royal Penang Hotel George Town

Frequently asked questions

What is the cancellation policy at Hotel Royal Penang?

Hotel Royal Penang offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Royal Penang?

Yep, Hotel Royal Penang has a free self car park.

Are there any beaches close to Hotel Royal Penang?

The closest beach to Hotel Royal Penang is Batu Ferringhi Beach (8.1 km).

Does Hotel Royal Penang have a pool?

Hotel Royal Penang has an outdoor pool and a kids' pool.

What makes Hotel Royal Penang a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Hotel Royal Penang.

Is Hotel Royal Penang family-friendly?

You bet! With amenities such as a children's pool, babysitting services and laundry facilities, it's no surprise that Hotel Royal Penang is a hit with families.

Are there hot tubs in the rooms at Hotel Royal Penang?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Royal Penang serve breakfast?

Yep, buffet breakfast is on offer at Hotel Royal Penang.

Is there a free airport shuttle available at Hotel Royal Penang?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Royal Penang?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at Hotel Royal Penang?

Check-in begins at 2:30 PM. Check-out time is noon.

Are pets allowed at Hotel Royal Penang?

No, pets are not allowed.

Hotel Royal Penang Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 71 out of 607 reviews
Rating 8 - Good. 249 out of 607 reviews
Rating 6 - Okay. 184 out of 607 reviews
Rating 4 - Poor. 76 out of 607 reviews
Rating 2 - Terrible. 27 out of 607 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Great location
Stayed 1 night in Jul 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good comfortable and friendly

An enjoyable stay. The reception staff are very helpful and I feel I must also make a positive mention of the housekeeping. the breakfast had a good spread and the hotel is handy for lots of eating places. The hotel evening buffet is very good value.
Stayed 4 nights in Dec 2019

8/10 Good

Seetha

Liked: Cleanliness, room comfort
Disliked: Staff & service

short overnight stay.

Lagila lounge was advertised with special drink promotion and we were looking forward to have a drnk and relax. At 1130pm it was apparently closed and there were no staff there. Place was dark and empty. No wonder the hotel cannot generate revenue! When it was the Sheraton, it was lively and it had atmosphere and vibrancy. The room was very comfortable and clean. Hotel is very calm and quiet.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Comfortable stay

Clean and comfortable room and bed, efficient check in, value for money.
Stayed 3 nights in Dec 2019

8/10 Good

Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Noor

Stayed 1 night in Dec 2019

10/10 Excellent

Ayu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and relax

Great for relax
Stayed 1 night in Dec 2019

4/10 Poor

Shankar, Auckland

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed believeIng this is a 4 star hotel, but this hotel will qualify for 2 stars Or less due to the toilet and bathroom conditions. We have booked 2 rooms but have to change rooms due to the cleanness of the bedsheets in both rooms. Although we were given connecting room in a different floors toilets and bathrooms in all rooms are very bad due to its age. The room we stayed for remaining 4 nights has cracked vanity top, water leaking on the floor through the cracks I believe management is well aware of the conditions of the rooms, and ignoring. I will not recommend this hotel to anyone unless the major renovation is done. I do have pictures and videos of the rooms. We wasted over 2,500 RM for 2 rooms. Keep the cool and to enjoy our 5 days holiday in Penang we decided to continue to stay here. Keep away from this hotel!!
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
Likes: The location was good as it was close to many eateries and tourist sites. The hotel's dinner buffet was very good but the lunch buffet was disappointing. The pool area was quite good. Reception & dining staff were pleasant. Dislikes: The whole hotel needs major refurbishing. Bathroom tiles were full of mold, bath tub chipped in many places. Only 1 hand towel was provided when we asked for 2, it was taken away the next day and not replaced. Cleaning staff need more training. Sink in bathroom badly situated therefore water leaked onto floor which made it slippery and dangerous. We asked for it to be fixed twice but was never resolved. The cleaning staff instead put a floor towel to cover up the puddles. Bed was hard and pillows harder. Towels were paper thin.
Stayed 6 nights in Oct 2019

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Farhanah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Mohd Norhairie

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very poor maintenance, especially the bathroom. Shower curtain dirty, walls need fresh coats of paint, bathroom tiles need to be cleaned, esp in between the tiles; black stains. Tap head to change water flow from shower to bathtub & vice versa not working. Room carpets don't appear clean & room feels gloomy. Overall room was depressing!
Stayed 3 nights in Jul 2019

8/10 Good

murugasu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service
The toilet shower tap is okd and leaking
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and good location

Recommended 👌
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019

6/10 Okay

Masaru

Disliked: Cleanliness, staff & service
Breakfast is terrible. Even 7:00 nobody took care of egg plates. Food is warmed up
Stayed 2 nights in Jul 2019

8/10 Good

Jake

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

TAI WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Overall is good, my room at 52/F, good view at day and night, near Twins Tower, near LRT station
Stayed 2 nights in May 2019

4/10 Poor

Florence

Disliked: Staff & service

Not recommended to stay

Hotel is old and understaffed. Room was not cleaned the next day till after 2 telephone calls. Breakfast was not nice and the staff were new and ignorant.
Stayed 2 nights in Apr 2019

8/10 Good

yipin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Sam, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel located in Central of the George Town, convenience for those who stay at hotel Royal .
Stayed 1 night in Mar 2019

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location. Hotel staff were very helpful and friendly really enjoyed our stay in Penang.
Stayed 2 nights in Jan 2019