The restaurant, Cafe Jen, serves local and international cuisine and is open for breakfast, brunch, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor swimming pool, 24-hour gym, sauna, and kids' swimming pool. Meeting rooms, a conference center, and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.
With a stay at this Downtown George Town hotel, you'll be steps from Prangin Mall.
30 Sep. 2019 by Nadia
Dear Guest, Thank you for the review. We are simply delighted to know you had an amazing stay experience at Hotel Jen Penang especially hospitality rendered by our team members. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager
10 Jul. 2019 by Nadia
Dear Guest, Thank you for the review. We are so pleased to have met expectation in all aspects of our service, hotel location, and facilities. We can't wait to welcome you back again in the near future. Best regards, Ody Odayappan General Manager
JEN Penang Georgetown by Shangri-La offers its guests a children's pool, an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center, meeting rooms, and limo/town car service are available. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this George Town hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Parking (limited spaces)
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.
Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.
JEN Penang Georgetown by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, and cash.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.