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Emerald Hotel

Property class: 4.5

Photo gallery for Emerald Hotel

A dining area with a view of a river and a bridge.
A rooftop pool area with lounge chairs and umbrellas, surrounded by greenery and stone walls.
A marina with boats docked, a bridge, and a hill with trees in the background.
A modern building with multiple floors, a parking area, and a grassy area with a water body in the foreground.
A spacious living room with a large window offering a view of the city and hills.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping
The current price is NZ$179
includes taxes & fees
19 Oct - 20 Oct

Explore the area

View map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Place, Te Tauihu Turanga Whakamana
    ‪1 min walk‬
  • Place, Gisborne Harbour
    ‪6 min walk‬
  • Place, Tairawhiti Museum
    ‪8 min walk‬
  • Airport, Gisborne (GIS)
    ‪13 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed

A hotel room with a large bed, two bedside tables, a nightstand, and a window with curtains.

Standard Suite, 1 King Bed

8.2 out of 10
Very good
(37 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Pool View

A hotel room with two single beds, a nightstand with a lamp, and a framed picture on the wall.

Executive Suite, Pool View

7.6 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, River View

A hotel room with two single beds, a nightstand with a lamp, and a framed picture on the wall.

Executive Suite, River View

8.4 out of 10
Very good
(17 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

A neatly arranged bedroom with a large bed, two bedside tables, and a dresser.

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment

A balcony with a view of a river and bridge, a dining table with chairs, and a black leather chair.

Executive Apartment

  • Sleeps 5
  • 2 Single Beds

About the area

Gisborne

Emerald Hotel places you in the centre of Gisborne, connected to the convention centre and within a short 5-minute stroll of Te Tauihu Turanga Whakamana and Longbush Wines. Highlights at this luxury hotel include free in-room WiFi. .Enjoy the seasonal outdoor swimming pool and pool loungers. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a terrace and luggage storage. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 4.5-property class Gisborne Central hotel include Gisborne Wine Centre and Tairawhiti Museum.

What's nearby

  • Te Tauihu Turanga Whakamana - 1 min walk - 0.1 km
  • Gisborne Harbour - 6 min walk - 0.6 km
  • Gisborne Wine Centre - 8 min walk - 0.7 km
  • Tairawhiti Museum - 8 min walk - 0.7 km
  • Kaiti Hill - 16 min walk - 1.4 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Cafe Anatolia - ‬6 min walk
  • ‪Pizza Hut - ‬10 min walk
  • ‪Burger King - ‬10 min walk
  • ‪China Palace Restaurant & Takeaway - ‬3 min walk
  • ‪Adrian’s Espresso - ‬3 min walk

About this property

Emerald Hotel

Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A seasonal outdoor pool, a terrace, and a front desk safe are also featured at the luxury Emerald Hotel. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Lift
  • No smoking on site
Emerald Hotel offers 49 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

We should mention

  • The seasonal pool will open in November and close in March.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

What is the cancellation policy at Emerald Hotel?

Emerald Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Emerald Hotel?

As of 18 Oct 2026, prices found for a 1-night stay for 2 adults at Emerald Hotel on 19 Oct 2026 start from NZ$179, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Emerald Hotel?

Yep, Emerald Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Emerald Hotel?

Yep, Emerald Hotel is a short 18-minute walk from Waikanae Beach. Fun beach activities include windsurfing, body boarding and kayaking.

Does Emerald Hotel have a pool?

Emerald Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from November to March.

Is there a free airport shuttle available at Emerald Hotel?

No, Emerald Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Emerald Hotel?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Emerald Hotel?

No, pets are not allowed.

Emerald Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 333 out of 871 reviews
Rating 8 - Good. 309 out of 871 reviews
Rating 6 - Okay. 141 out of 871 reviews
Rating 4 - Poor. 63 out of 871 reviews
Rating 2 - Terrible. 25 out of 871 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, would stay here again
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Lovely balcony overlooking swimming pool, great staff, the hotel is about to b revamped I believe, so no restaurant or gym now, still a lovely place to stay
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, lovely location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and warm room, have stayed a few times. The rooms and bathroom are a little worn down, but it didn't bother us. For the price and closeness to the shops, I will definitely stay again
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view of the pool from our room & we had two huge beds to choose from
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Clean room & helpful staff
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and spacious. The air conditioner kept the room warm and comfortable. The views and privacy were great and the receptionist was helpful and polite. I would recommend the Emerald Hotel as a great place to stay while visiting the Gisborne area.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room...huge !! super clean and convenient. Staff could not be more helpful. Ill def be back !!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was quiet, clean and rooms were large.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very nice,shower is amazing. Carpark building is small,has i went up to top level the roof of carpark was touching the roof of my vechile.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, reasonably priced, very clean and spacious rooms.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious clean room, central.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Very spacious hotel with large rooms but the decor was well behind the times and the overall maintenance of the complex was well overdue. The outside window windows were dirty and the interior air-conditioning unit was filthy other than this the staff were great the location was good.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room,
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Nice spot, handy to everything
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 2 nights in Nov 2024
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Cleanliness
Parking was easy
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Please check-in staff
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Nice place right in CBD
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying at the emerald nice cosy blackout rooms and nice pool.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our apartment, having air con in both bedrooms was a life saver. Stay were very helpful and friendly. The pool was excellent.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The room was clean and spacious.
Stayed 1 night in Jan 2026