Skip to main content
Beginning of main content
 Gisborne •1 room
 Gisborne • 1 room
Book online or call 0508 053 286 Phone Number

Emerald Hotel

4.5-star property
13 Gladstone Road,Gisborne 4040, Gisborne, 0508 053 286
Choose Dates
4.4 out of 5
Excellent!
See all 299 Wotif Reviews

"Average room. Cheap net curtains which did not fit the ranchslider would have looked better without them. Sky channels are not tuned in properly and i ... " More

By a verified traveller on Sat 18 Jul 2020

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

Emerald Hotel puts you in the heart of Gisborne, connected to the convention center and within just a 10-minute stroll of Gisborne Wine Centre and Tairawhiti Museum. Highlights at this luxury hotel include a restaurant, free self parking, and a bar/lounge.

You can enjoy flat-screen TVs with digital channels, and all 49 rooms feature free WiFi, DVD players, and separate bathtubs and showers. Dining in is an option with room service, and minibars provide refreshments. Additionally, coffee/tea makers, free newspapers, and hair dryers are available.

The restaurant, Nick's Bistro, is open for breakfast and dinner. Enjoy the fitness center, spa tub, seasonal outdoor swimming pool, and pool loungers. Conference space and a business center are among the business amenities offered. Added amenities include free WiFi in public areas and a coffee shop/café. Cooked-to-order breakfast is available daily between 7 AM and 9 AM.

Places within a 15-minute walk of this 4.5-star Gisborne hotel include Toihoukura School of Contemporary Art and Gisborne Harbour.

Standard Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$174* Per night/room 4 Oct. - 5 Oct.

Executive Suite, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Apartment

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Emerald Hotel ratings based on 299 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Emerald Hotel

Everyone (142) Couples (88) Family (67)
4 out of 5

Posted by on 6 Aug. 2020

Was this review helpful to you?
3 out of 5
Average room. Cheap net curtains which did not fit the ranchslider would have looked better without them. Sky channels are not tuned in properly and if the movie Chanel is rated R18 you have no remote to log in.

Posted by on 18 Jul. 2020

Was this review helpful to you?
4 out of 5

Posted by on 14 Jun. 2020

Was this review helpful to you?
5 out of 5
Beautiful rooms, with plenty of space. We didn’t actually use the restaurant or pool or gym though! Just had other things to do. Great location and easy to walk into town, along the river, to the beach. Good, gated parking.

Posted by on 8 Mar. 2020

Was this review helpful to you?
2 out of 5
The room was spacious and had a large balcony with a large table and chairs. The balcony overlooked an internal courtyard where the pool was situated. These were good aspects of the hotel. The bathroom was very spacious but the shower head was broken and would not adjust properly. The plug in the hand basin would not move up and down so had to be removed and was really mucky underneath. The coffee table in the room was badly scratched and marked. All of these things could have been remedied easily with some thoughtful maintenance. The continental buffet breakfast was very poor. Sliced bread, no croissants. Lots of high calorie slices such as brownies and Louise slices, not really breakfast food. A small bowl of apples and pears which looked past their best. A few slices of watermelon, which I had and was good. Poor selection of cereals (3) and toppings included marshmallows???? only full fat milk, they had run out of semi. Again all could have been remedied with some attention to detail. Hotel staff were experiencing difficulty due to failure of a component of the key entry system and had to let us into our room each time we left it. However no feeling of hospitality eg would we like a free drink to compensate for the inconvenience?.

Posted by on 1 Mar. 2020

Was this review helpful to you?
5 out of 5

Posted by on 16 Feb. 2020

Was this review helpful to you?
Comment from Hotel Management

26 Feb. 2020 by Ajay K Verma

Hi There, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

4 out of 5

Posted by on 4 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

18 Jan. 2020 by Ajay

Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4 out of 5

Posted by on 23 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

28 Oct. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Dear Happy Guest, Thank you for giving us a perfect rating. I am happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

3 out of 5
Booked room with a view, we could see a roof and coridor.

Posted by on 17 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

29 Sep. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Hi there, Thank you for your feed back . Apologies for inconvenience . Unfortunately, studio rooms are without any view . If you like room with view, i would prefer you to book pool suite room which has balcony attached to it . If there is anything we can help you with, please feel free to contact us back directly .

4 out of 5
The locality was very good and good view from some rooms Rooms are becoming very dated

Posted by on 27 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

10 Sep. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Hi there , Thank you for your feedback .Glad to hear that you liked the location of hotel and the view of your room . Apologies for not meeting the expectation in regards to room but we are soon getting few things replaced . If there is anything that we can help with you future stay, please feel free to let us know .

About the Emerald Hotel

Location 13 Gladstone Road,Gisborne 4040, Gisborne, 4040

Property Features

Emerald Hotel offers its guests a seasonal outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. The luxury Emerald Hotel also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gisborne (GIS) (5.5 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Emerald Hotel offers 49 accommodations with DVD players and minibars. Flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Gisborne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 9 AM.

Nick's Bistro - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Masks are not compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service not has not been amended for enhanced safety
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: NZD 22.00 for adults and NZD 15.00 for children (approximately)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Gisborne
  • Emerald Quality Hotel Gisborne
  • Quality Emerald Gisborne
  • Quality Hotel Emerald
  • Quality Hotel Emerald Gisborne
  • Quality Hotel Gisborne
  • Emerald Hotel Gisborne
  • Emerald Hotel Hotel
  • Emerald Hotel Gisborne
  • Emerald Hotel Hotel Gisborne

You should know

  • The seasonal pool will open in November and close in March.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

This Hotel property is rated 4 star plus.

url importing http://www.wotif.co.nz/Gisborne-Hotels-Emerald-Hotel.h2598719-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Gisborne-Hotels-Emerald-Hotel.h2598719-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/Gisborne-Hotels-Emerald-Hotel.h2598719-p2.Hotel-Reviews?rm1=a2&

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.