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4.4 out of 5

"Beautiful rooms, with plenty of space. We didn’t actually use the restaurant or pool or gym though! Just had other things to do. Great location and ea ... " More

By a verified traveller on Sun 08 Mar 2020

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Hotel Description

Emerald Hotel puts you in the heart of Gisborne, connected to the convention center and within just a 10-minute stroll of Gisborne Wine Centre and Tairawhiti Museum. Highlights at this luxury hotel include a restaurant, free self parking, and a bar/lounge.

You can enjoy flat-screen TVs with digital channels, and all 49 rooms feature free WiFi, DVD players, and separate bathtubs and showers. Dining in is an option with room service, and minibars provide refreshments. Additionally, coffee/tea makers, free newspapers, and hair dryers are available.

The restaurant, Nick's Bistro, is open for breakfast and dinner. Enjoy the fitness center, spa tub, seasonal outdoor swimming pool, and pool loungers. Conference space and a business center are among the business amenities offered. Added amenities include free WiFi in public areas and a coffee shop/café. Cooked-to-order breakfast is available daily between 7 AM and 9 AM.

Places within a 15-minute walk of this 4.5-star Gisborne hotel include Toihoukura School of Contemporary Art and Gisborne Harbour.

Standard Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$156* Per night/room 2 Jun. - 3 Jun.

Executive Suite, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Apartment

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Emerald Hotel ratings based on 296 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Emerald Hotel

Everyone (140) Couples (87) Family (67)
5 out of 5
Beautiful rooms, with plenty of space. We didn’t actually use the restaurant or pool or gym though! Just had other things to do. Great location and easy to walk into town, along the river, to the beach. Good, gated parking.

Posted by on 8 Mar. 2020

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2 out of 5
The room was spacious and had a large balcony with a large table and chairs. The balcony overlooked an internal courtyard where the pool was situated. These were good aspects of the hotel. The bathroom was very spacious but the shower head was broken and would not adjust properly. The plug in the hand basin would not move up and down so had to be removed and was really mucky underneath. The coffee table in the room was badly scratched and marked. All of these things could have been remedied easily with some thoughtful maintenance. The continental buffet breakfast was very poor. Sliced bread, no croissants. Lots of high calorie slices such as brownies and Louise slices, not really breakfast food. A small bowl of apples and pears which looked past their best. A few slices of watermelon, which I had and was good. Poor selection of cereals (3) and toppings included marshmallows???? only full fat milk, they had run out of semi. Again all could have been remedied with some attention to detail. Hotel staff were experiencing difficulty due to failure of a component of the key entry system and had to let us into our room each time we left it. However no feeling of hospitality eg would we like a free drink to compensate for the inconvenience?.

Posted by on 1 Mar. 2020

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5 out of 5

Posted by on 16 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Ajay K Verma

Hi There, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

4 out of 5

Posted by on 4 Dec. 2019

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Comment from Hotel Management

18 Jan. 2020 by Ajay

Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4 out of 5

Posted by on 23 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Dear Happy Guest, Thank you for giving us a perfect rating. I am happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

3 out of 5
Booked room with a view, we could see a roof and coridor.

Posted by on 17 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Hi there, Thank you for your feed back . Apologies for inconvenience . Unfortunately, studio rooms are without any view . If you like room with view, i would prefer you to book pool suite room which has balcony attached to it . If there is anything we can help you with, please feel free to contact us back directly .

4 out of 5
The locality was very good and good view from some rooms Rooms are becoming very dated

Posted by on 27 Aug. 2019

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Comment from Hotel Management

10 Sep. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Hi there , Thank you for your feedback .Glad to hear that you liked the location of hotel and the view of your room . Apologies for not meeting the expectation in regards to room but we are soon getting few things replaced . If there is anything that we can help with you future stay, please feel free to let us know .

3 out of 5
The hotel was conveniently located to central Gisborne. However the hotel itself is very tired and did not represent good value for money especially when we paid a little extra for what we thought would be a better room. We experienced many minor problems and faults eg both shower and toilet need a plumbers attention. Staff interactions were minimal over our four nights. The check in receptionist was very pleasant but on check out the staff member did not enquire whether we enjoyed our stay - probably because she knew what the answer was already.

Posted by on 29 May 2019

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3 out of 5
The room was spacious, clean and comfortable. Disappointing that we booked several months ago and our room overlooked a roof! There were so many rooms with balconies overlooking the river hotel complex. Does booking on Wot If result in being in the least desirable room?.

Posted by on 9 Mar. 2019

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4 out of 5
Central to where we needed to be . Quiet . Huge room !

Posted by on 14 Feb. 2019

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Comment from Hotel Management

12 Apr. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Dear Traveler, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

Property Features

Emerald Hotel offers its guests a seasonal outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. The luxury Emerald Hotel also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gisborne (GIS) (5.5 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Emerald Hotel offers 49 accommodations with DVD players and minibars. Flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Gisborne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 9 AM.

Nick's Bistro - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: NZD 22.00 for adults and NZD 15.00 for children (approximately)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Gisborne
  • Emerald Quality Hotel Gisborne
  • Quality Emerald Gisborne
  • Quality Hotel Emerald
  • Quality Hotel Emerald Gisborne
  • Quality Hotel Gisborne
  • Emerald Hotel Gisborne
  • Emerald Hotel Hotel
  • Emerald Hotel Gisborne
  • Emerald Hotel Hotel Gisborne

You should know

  • The seasonal pool will open in November and close in March.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.