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Crowne Plaza Hotel Glasgow by IHG

4.0 star property
Hotel with a full-service spa, a short walk to OVO Hydro

Photo gallery for Crowne Plaza Hotel Glasgow by IHG

Exterior
Premium Room, 2 Double Beds, River View
Restaurant
Indoor pool, open 6:30 AM to 9:00 PM, lifeguards on site
1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
The current price is NZ$171
includes taxes & fees
6 July - 7 July

Explore the area

Map
Congress Road, Glasgow, Scotland, G3 8QT
  • OVO Hydro
    ‪4 min walk‬
  • Scottish Exhibition and Conference Centre
    ‪6 min walk‬
  • University of Glasgow
    ‪18 min walk‬
  • Glasgow (GLA-Glasgow Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, River View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 1 Queen Bed, River View

8.6 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 19 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

9.4 out of 10
Exceptional
(21 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 23.78 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, River View

Standard Room, 1 Queen Bed, Accessible, River View

Standard Room, 1 Queen Bed, Accessible, River View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Double Beds, River View

Premium Room, 2 Double Beds, River View

Premium Room, 2 Double Beds, River View

8.4 out of 10
Very good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 27.33 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, River View (High Floor)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 1 Queen Bed, River View (High Floor)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 19.52 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, River View (Super King)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Room, 1 King Bed, River View (Super King)

9.0 out of 10
Wonderful
(33 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 19.52 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Super King, High Floor)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Room, 1 King Bed (Super King, High Floor)

8.8 out of 10
Excellent
(29 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 19.52 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Super King)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 1 Bedroom (Super King)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 20 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View (Super King)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 1 Bedroom, River View (Super King)

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 23.78 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Business Lounge Access (Super King)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Room, 1 King Bed, Business Lounge Access (Super King)

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Super King, High Floor)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 1 Bedroom (Super King, High Floor)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 20 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Business Lounge Access (Super King)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 1 King Bed, Business Lounge Access (Super King)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 23 sq m
  • River view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Super King)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 1 King Bed (Super King)

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room

8.2 out of 10
Very good
(22 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Single Bed

About the area

Glasgow

Crowne Plaza Hotel Glasgow by IHG places you in the centre of Glasgow, within just a 15-minute stroll of popular places like OVO Hydro and Scottish Exhibition and Conference Centre. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing day at Riverside Beauty can include hot stone massages, body wraps and body scrubs along with aromatherapy and reflexology. The restaurant, The Mariner Restaurant, is open for breakfast, lunch and dinner. The Mariner Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, Hot tub, sauna and lifeguards on site. 6500 square feet (604 square metres) of event facilities include 15 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site. .Within a 30-minute walk of this 4-property class Glasgow Westend hotel, attractions include University of Glasgow and Merchant City.

What's nearby

  • Glasgow Science Centre - 3 min walk - 0.3 km
  • OVO Hydro - 4 min walk - 0.4 km
  • Scottish Exhibition and Conference Centre - 6 min walk - 0.5 km
  • University of Glasgow - 18 min walk - 1.5 km
  • Buchanan Street - 3 min drive - 2.7 km

Getting around

  • Exhibition Centre Station - 8 min walk
  • Cessnock Station - 18 min walk
  • Glasgow International Airport (GLA) - 15 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Taphouse Bar & Kitchen - ‬14 min walk
  • ‪Red Sky Bar - ‬6 min walk
  • ‪The Ben Nevis - ‬14 min walk
  • ‪India Quay - ‬7 min walk

About this property

Crowne Plaza Hotel Glasgow by IHG

Hotel with a full-service spa, a short walk to OVO Hydro
Crowne Plaza Hotel Glasgow by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 6500 square feet (604 square metres) and includes conference space. A hot tub, a sauna, and spa services are also featured at the business-friendly Crowne Plaza Hotel Glasgow by IHG. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

This 4-star Glasgow hotel is smoke free.

  • 1 building
  • 283 guestrooms or units
  • 17 levels
  • 6500 sq ft of conference space
  • 604 sq. m of conference space
  • Built in 1988
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Hotel Glasgow by IHG offers 283 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Riverside Beauty has 2 treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Czech, English, French, German, Italian, Polish, Portuguese, Spanish

Similar properties

Exterior

Courtyard by Marriott Glasgow SEC

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 765 reviews
The price is NZ$170
includes taxes & fees
13 July - 14 July
Courtyard by Marriott Glasgow SEC

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Mariner Bar
  • The Mariner Restaurant

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 15 meeting rooms
  • 6,500 square feet of conference space

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower
  • Hand-held showerhead
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 15 years old and younger stay free per registered adult when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 12.00 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Carte Blanche, debit cards and cash. This property uses wind and solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6:30 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 15 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Crowne Plaza GLASGOW
Crowne Plaza Hotel GLASGOW
GLASGOW Crowne Plaza Hotel
Crowne Plaza Glasgow Hotel Glasgow
Crowne Plaza Glasgow Scotland
Glasgow Crowne Plaza
Crowne Plaza Hotel Glasgow
Crowne Plaza Glasgow By Ihg
Crowne Plaza Hotel Glasgow by IHG Hotel
Crowne Plaza Hotel Glasgow an IHG Hotel
Crowne Plaza Hotel Glasgow by IHG Glasgow
Crowne Plaza Hotel Glasgow by IHG Hotel Glasgow

Frequently asked questions

What is the cancellation policy at Crowne Plaza Hotel Glasgow by IHG?

Crowne Plaza Hotel Glasgow by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Hotel Glasgow by IHG?

As of 30 Jun 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Glasgow by IHG on 6 Jul 2025 start from NZ$171.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Hotel Glasgow by IHG?

Yep, Crowne Plaza Hotel Glasgow by IHG has a self car park for GBP 12.00 per night.

Is there a spa on site at Crowne Plaza Hotel Glasgow by IHG?

Yep, Riverside Beauty is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Crowne Plaza Hotel Glasgow by IHG have a pool?

Crowne Plaza Hotel Glasgow by IHG has an indoor pool. The pool is open 6:30 AM to 9:00 PM.

What luxury perks are available at Crowne Plaza Hotel Glasgow by IHG?

Crowne Plaza Hotel Glasgow by IHG features a full-service spa, a health club and an indoor pool.

Is Crowne Plaza Hotel Glasgow by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Crowne Plaza Hotel Glasgow by IHG is a hit with families.

Does Crowne Plaza Hotel Glasgow by IHG serve breakfast?

Yeah, our travelers love the buffet brekkie here! Served weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Crowne Plaza Hotel Glasgow by IHG?

No, Crowne Plaza Hotel Glasgow by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Hotel Glasgow by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crowne Plaza Hotel Glasgow by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Hotel Glasgow by IHG?

No, only service animals are allowed.

Crowne Plaza Hotel Glasgow by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 667 out of 1170 reviews
Rating 8 - Good. 289 out of 1170 reviews
Rating 6 - Okay. 114 out of 1170 reviews
Rating 4 - Poor. 53 out of 1170 reviews
Rating 2 - Terrible. 47 out of 1170 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay and the service was above and beyond. One of the best family stays we have had in the UK.
Stayed 2 nights in Mar 2025

4/10 Poor

Bradley

Stayed 1 night in Mar 2025

4/10 Poor

Ryan

Business traveller
Disliked: Staff & service

Not great

Musky smell if the really loud ac was off, no reply after waiting hours about no hdmi function on the tv!
Stayed 4 nights in Mar 2025

6/10 Okay

Kyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, unfortunate maintenance timing.

Nice hotel. Nothing wrong with our stay except the pool and sauna facilities being unavailable. Which we found out at check oit the next morning. If id known in advance these facilities wouldnt be available i would of booked sonewhere else as i was really really looking forward to having a couple hours relaxing before the journey home. I overhead a couple in the lift who where offered a free breakfast as way of apology. I was told sorry. A lttle compensation would of been nice too. But it is a nice hotel and everything else was great. I would defo stay again but i would check to make sure all the facilities that i paid for will be available on the dates!!
Stayed 1 night in Mar 2025

4/10 Poor

Mustafa

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room very dated and moths in the room, in the furniture and in the bathroom. Lobby very noisy with loud music.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming back to the Crowne Plaza, so handy for shows in the Hydro and can always arrive relaxed after a swim and a sauna. Breakfast was lovely and as always, staff throughout the hotel were polite and welcoming.
Stayed 1 night in Mar 2025

10/10 Excellent

Jim

Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Clair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Bed was not very confitable. But room was lovely and tidy. X
Stayed 1 night in Mar 2025

10/10 Excellent

Allen, Southport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very good staff, excellent breakfast and a nice location on the riverside. Be aware it is a fair distance from the city centre and a taxi in will set you back about £15.
Stayed 2 nights in Mar 2025

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on a high floor and could hear noise probably from generator on roof
Stayed 1 night in Mar 2025

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were outstanding. Mohamed was a breath of fresh air. So polite and chatting with our kids. I honestly believe after chatting to an online member telling her the reason of our stay we got a nice treat and we can honestly not thank everyone enough. Breakfast was superb. Unfortunately we had a small issue. The pool was nice but the changing rooms were appealing. Used towels everywhere, cleanliness was not great, half eaten apple left on floor. I understand guests should take there towel out but I do not think it would take much for the staff to have a walk through every so often to check and give quick clean. Sorry this sounds bad but for the Crowne plaza you don’t expect that. Everything else was superb
Stayed 1 night in Mar 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab hotel

Fantastic hotel and staff, couldn’t do enough to help us. Thank you
Stayed 3 nights in Mar 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nigel

Stayed 2 nights in Mar 2025

6/10 Okay

Ingrid

Travelled with group
I recently stayed at your hotel while attending the C2C festival. Unfortunately, I encountered a few issues that impacted my stay. The lift situation was a significant problem, particularly during peak periods. At times, only one lift was operational! I strongly recommend ensuring all three lifts are functioning for future busy weekends. Additionally, I had lounge access, but unfortunately, the opening times for drinks and canapés did not align with the festival schedule. Many guests, including myself, were attending the C2C festival, and adjusting the lounge opening times to accommodate the event schedule would greatly enhance the guest experience.
Stayed 4 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Andrew

Disliked: Property conditions & facilities
Lifts broken so had to wait for ages getting down 9 floors. At one point several of us wondered if we’d make breakfast it took so long. Breakfast queue was pretty poor. Stayed at the Moxy and Marriott (twice) previously so think I’ll be heading back to one of these next year.
Stayed 3 nights in Mar 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Winifred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel shame about the lifts

Pro points .Lovely hotel close to Hydro. 3 night stay for C2C. Staff helpfully and efficient. Very clean. Ample food for breakfast which was replenished regularly by staff. Cons. Very long wait for check in on the Friday, although wine was offered to those waiting, some systems seemed to be down as well as volume of guests??. Lifts were out of order sometimes only one of 3 lifts working, for a hotel with 16 floors that is very poor service and one lift was never working. We were directed to use the service lifts but even these were poor. This meant there was always a queue for the lift and it was difficult to call a lift to go down. We were on the 9th floor so walked down the stairs everytime but liked to get a lift up.This has put me off booking here again. Please advise when this will be resolved
Stayed 3 nights in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lifts never working. Service in the bar was none existent. Having to move dirty plates from table to table for people to sit down. Room had obvious wear and tear Not enough staff to deal with the amount of guests
Stayed 2 nights in Mar 2025

6/10 Okay

Lyndsey

Travelled with family
Liked: Cleanliness, staff & service

Clean hotel, uncomfortable beds and broken lifts

Staff were friendly and the hotel was clean but the beds were very uncomfortable and the pillows were hard. We paid a lot of money for our stay and breakfast wasnt even included. At £18 each for a pretty average buffet, I wasnt impressed. The biggest problem overall was the lifts. 2 out of 3 werent working and with the hotel at capacity, the wait was terrible. I didnt appreciate having to walk up 16 flights of stairs each night. This is clearly a long running problem as the service lifts were offered to customer's but they didnt seem to be fully operational either. The shower was nice and the toiletries were a good standard but we only had 2 cups in a room for 3 and very little tea or coffee. The queue to check in was snaked around the large lobby but reception staff were working hard to get it moving.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Claire

Stayed 2 nights in Mar 2025