4/10 Poor
Kardena
Travelled with family
2 Aug 2025
Liked: Room comfort
Disliked: Cleanliness, staff & service
Watch out if you have animal alltegies
Beware if you have animal/pet allergies. They don’t warn you and don’t have animal free rooms.
We checked in fine. Once in the room my son told me he was having trouble breathing. He flopped on the bed and once he stood up his black t shirt had white dog hair on it. It made sense now. He is allergic to animals. The hotel did not tell us animals had been in this room and they didn’t clean the room well enough. I called the front desk but they had no other room available. I got rid of the comforter, wiped the floor with a wet towel and found more hair but this time black pet hair. Furious…. One bolt was broken on the Toilet seat. It was holding on by the other bolt so it slid horizontally when you sat on it. We needed ice in the morning and the ice machine was broken. Luckily the front desk guy gave me some ice from the breakfast kitchen once I told him about the ice machine. They need to manage the pets and clean well. My son said he instantly couldn’t breath well when we entered the lobby to check in. They need better air filters and system to have non pet rooms.
Kardena
Stayed 1 night in Jul 2025
